Product Ops Associate — AI Platform for Regulated Finance

SupportFinity™; New York (NY); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health benefits

Commuter benefits

Generous paid time off

Paid bonding time

Job summary

SupportFinity™ is seeking a Product Operations Associate in New York City to enhance customer experience with ValonOS. This pivotal role entails acting as the communication bridge between product, engineering, and users, ensuring a seamless implementation of our AI-powered platform.

The ideal candidate should have 2-4+ years in relevant roles, strong analytical skills, and the ability to effectively communicate technical details to end users. A competitive salary ranging from $110,000 to $150,000 is offered, in addition to comprehensive benefits.

Qualifications

• 2–4+ years in product operations, business operations, or customer success.
• Strong analytical skills with the ability to break down ambiguous problems.
• Clear communicator who can translate between technical teams and users.

Responsibilities

• Act as primary interface between customers and R&D.
• Investigate and resolve customer-reported issues.
• Play a key role in our release process.

Skills

Analytical skills

Technical curiosity

Clear communication

Ownership

Tools

SQL

Job description

SupportFinity™ is seeking a Product Operations Associate in New York City to enhance customer experience with ValonOS. This pivotal role entails acting as the communication bridge between product, engineering, and users, ensuring a seamless implementation of our AI-powered platform.

The ideal candidate should have 2-4+ years in relevant roles, strong analytical skills, and the ability to effectively communicate technical details to end users. A competitive salary ranging from $110,000 to $150,000 is offered, in addition to comprehensive benefits.