Product Operations Technical Specialist, Maritime

Anduril Industries, Inc.; Erlands Point-Kitsap Lake (WA); Presencial; USD 101.000 - 135.000; Jornada completa

Descripción de la vacante

Anduril Industries, Inc. is seeking a Product Operations Technical Specialist for Maritime in Quincy, MA. This role ensures reliability and readiness of maritime products, coordinating across engineering, program management, and field operations to resolve field incidents and improve products.

You will analyze telemetry, deploy interim mitigations, and work toward permanent design improvements, while supporting customers and managing incident lifecycles. On-site relocation is provided.

Formación

• Hands-on troubleshooting of software-intensive or networked systems in production or field environments.
• Experience reading logs, isolating faults across software/hardware boundaries, reproducing issues.
• Ability to analyze telemetry and logs to drive incident resolution and durable fixes.
• Clear communication with technical and non-technical stakeholders across teams.

Responsabilidades

• Own Incident Triage and Resolution: be the first technical responder for issues across the Maritime fleet and drive incidents to resolution.
• Keep Customers Operational: deploy interim mitigations and workarounds while permanent fixes are engineered.
• Analyze Fleet Telemetry: pull, query, and analyze fleet health data to spot trends and prevent issues.
• Drive Fleet Reliability: collaborate with software and hardware engineers to implement permanent upgrades.
• Bridge the Gap: translate technical issues for diverse audiences including customers and management.
• Help Build the Playbook: develop runbooks, tooling, and triage procedures for scale.

Conocimientos

Linux

Data analysis

Problem solving

Technical communication

Self-driven

Cross-functional collaboration

Travel willingness

Educación

Bachelor's degree or equivalent tech experience

Herramientas

Grafana

Jira

Git

Palantir Foundry

Descripción del empleo

Product Operations Technical Specialist, Maritime

Quincy, Massachusetts, United States

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.

Relocation to Quincy, MA is provided. Please do not apply if you're unable to be on-site in Quincy, MA.

ABOUT THE TEAM

The Maritime team at Anduril builds world-class autonomous maritime platforms - undersea and surface vehicles and systems and seabed sensors. The team is responsible for taking products like Dive-LD, Dive-XL, Copperhead, and Seabed Sentry from concept to operational systems. As part of this team, your role will involve building the Product Operations function within a larger deployment and sustainment group. We work in close coordination with specialist teams including engineering, program management, and field operations to ensure successful employment of these products and to advance the state-of-the-possible in subsea robotics.

ABOUT THE ROLE

As a Product Operations Technical Specialist for Maritime, you will play an important role in ensuring the reliability and readiness of Anduril’s Maritime products. This family of intelligent, autonomous undersea systems work together to develop unmatched situational awareness, precision engagement, and scalable maritime dominance. You will be an integral piece to ensuring that Anduril meets this mission for our customers. In this role you will help support end users by following and improving field failure discovery, mitigation, and resolution processes. You will help identify failure modes that contribute to root cause analysis, and you will help deploy fixes and manage the incident lifecycle across the Maritime fleet. This position requires a strong problem-solving mindset and hands‑on expertise in debugging and resolving complex electromechanical issues. If you are passionate about cutting‑edge technology, advancing national security, and delivering best‑in‑class operational support, Anduril invites you to join the team.

WHAT YOU’LL DO

• Own Incident Triage and Resolution: Be the first technical responder for issues across our global Maritime fleet. Dig into logs, telemetry, and system state to isolate faults across software, hardware, and network boundaries, and drive incidents to resolution.
• Keep Customers Operational: When a full engineering fix will take time, identify and deploy interim mitigations and workarounds so customers can keep operating, while you manage the permanent fix in parallel.
• Analyze Fleet Telemetry: Pull, query, and analyze fleet health data and logs yourself to spot trends, predict failures, and prevent issues before they reach the customer.
• Drive Fleet Reliability: Partner directly with software and hardware engineering teams to turn real‑world field data and failure analysis into permanent system upgrades and design improvements.
• Bridge the Gap: Act as the critical translator between deeply technical engineering teams, business development stakeholders, and military operators in the field, explaining complex issues clearly to both technical and non‑technical audiences.
• Help Build the Playbook: Turn what you learn on real incidents into repeatable triage procedures, diagnostic tooling, and runbooks that scale as the Maritime fleet grows worldwide.

REQUIRED QUALIFICATIONS

• Education: Bachelor's degree in a technical or related field, OR equivalent hands‑on technical experience (military, maritime, industrial, or field support).
• Systems Troubleshooting: Hands‑on experience troubleshooting software‑intensive or networked systems in a production, field, or customer‑facing environment (for example: reading logs, isolating faults across software and hardware boundaries, reproducing issues).
• Command Line and Data Skills: Working proficiency with the Linux command line, and comfort analyzing data beyond spreadsheets (SQL, Python, bash, or similar).
• Problem‑Solving Mindset: A proven ability to work through ambiguous, unstructured technical problems from first principles, including the instinct to deploy interim mitigations and workarounds that keep customers operational while permanent fixes are engineered.
• Self‑Driven: Self‑starter with a record of high achievement in multiple domains, who learns new systems by getting hands‑on with them.
• Technical Communication and Collaboration: Ability to communicate and coordinate technical and non‑technical efforts across business, engineering, and sustainment functions, influencing decision‑making, resource allocation, and operational planning.
• Clearance and Location: Eligible to obtain and maintain a U.S. Secret security clearance, and based in (or willing to relocate to) Quincy, MA.
• Travel and Schedule: Ability to travel as needed to support customer operations and test events. Willingness to work non‑standard hours and weekends as needed.

PREFERRED QUALIFICATIONS

We recognize that great leaders come from diverse backgrounds. We do not expect you to meet every single one of these criteria:

• Prior experience in a technical support escalation, field service engineering, site reliability (SRE), or customer‑facing technical operations role.
• Scripting experience (Python or bash) used to automate diagnostics, parse logs, or build internal tooling.
• Familiarity with modern observability and ticketing tools (such as Grafana, Jira, or Git).
• Experience with data platforms (such as Palantir Foundry) to conduct trend analysis and drive decisions.
• Experience supporting and/or deploying undersea munitions, vehicles, or unmanned undersea systems (UUVs) as a DoD contractor or military end‑user.
• Familiarity with naval systems or operations, or prior military, DoD civilian, or government agency experience.

US Salary Range

$101,000 - $135,000 USD

The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril's total compensation package. Additionally, Anduril offers top-tier benefits for full‑time employees, including:

At Anduril, we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next. For more information, Explore Our Benefits .

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Anduril Industries’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.