Product Operations Technical Specialist, Counter Intrusion

Anduril Industries; Irvine (CA); On-site; USD 98,000 - 130,000; Full time

Benefits offered by this job

Equity grants

Health benefits

Competitive benefits

Job summary

Anduril Industries in Irvine, CA is seeking a highly motivated Counter Intrusion Product Operations professional to sustain deployed technology and resolve incidents in real-time. You will triage, diagnose, and drive root-cause actions while maintaining fleet health and observability.

In this hands-on role, you’ll collaborate with product and operations teams, communicate clearly with global customers, and push for process improvements.

Qualifications

• Self-starter with ability to resolve issues independently
• Strong problem solving across hardware, software, and networking
• Ability to own and resolve complex technical problems
• Excellent written, visual, and verbal communication skills
• Ability to obtain and hold a U.S. security clearance

Responsibilities

• Sustain deployments by understanding customers’ missions and product integrations
• Triage, diagnose and root cause incidents; drive postmortem actions through resolution
• Improve fleet observability and telemetry in partnership with product teams
• Develop fleet health reporting across the technology stack
• Interface with internal operations and product teams to solve reliability issues
• Support global customers with proactive communications and detailed execution
• Propose process and product improvements based on customer feedback and metrics
• Perform maintenance on Anduril hardware using Linux command line

Job description

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.

ABOUT THE TEAM

The Counter-Intrusion Business Line works on products that enable operators to protect their people and assets from threats on land and sea. We are deployed in every major global operating theater and support a diversity of mission sets across both U.S. Government and allied partners.

ABOUT THE JOB

As part of the Counter Intrusion product operations team, your mission is to do whatever it takes to maintain the health of our deployed Counter Intrusion technology. You will be responsible for identifying, triaging, escalating, and managing resolution of all incidents across our deployed fleet of systems. You should have an aptitude for debugging and an appetite for real-time response, rapid resolution, and root-causing complex issues on electromechanical systems. If you are passionate about ground-breaking technology, contributing to the national security mission, interacting alongside professionals that span a wide-range of disciplines, and providing best-in-class product operations oversight, Anduril is interested in speaking with you.

WHAT YOU’LL DO

• Sustain Anduril’s Counter Intrusion deployments by combining an understanding of our customers’ missions with familiarity of our products and integrations
• Triage, diagnose and root cause product incidents. Drive postmortem actions including providing status visibility through resolution
• Consistently assess and ratchet up the quality of the fleet’s observability and telemetry in partnership with product teams
• Develop fleet health reporting spanning Anduril’s Counter Intrusion technology stack, continuously assessing deviations from the baseline
• Interface with internal operations and product teams to identify and solve system or product reliability issues
• Support Anduril’s global customers through proactive communications and detail-oriented execution
• Propose process and product improvements based on customer feedback and available metrics/analytics
• Perform maintenance on Anduril hardware through use of Linux command line function

REQUIRED QUALIFICATIONS

• Demonstrated experience as a self-starter, able to find and resolve issues on your own.
• Strong aptitude for problem solving in unstructured situations at the interface of hardware, software, and networking. Ability to drive challenging and vague technical problems to clarity and resolution.
• Proven ability to master a technical system and support it in operational environments. Must demonstrate an innate drive to take ownership and be self‑sufficient across the depth and breadth of the technical system.
• Daily practice of excellence and rigor - you execute the 100th rep of a process with the same focus and care as the first five reps.
• Confident with navigating ambiguity and crafting new ways of doing things.
• Excellent written, visual, and verbal communication skills.
• Must be able to obtain and hold a U.S. security clearance; holding clearances in the past a plus.

PREFERRED QUALIFICATIONS

• Prior military or government agency exposure/experience.
• Experience with observability tooling such as DataDog, Grafana, or Palantir Foundry; exposure to software development tooling such as Git, exposure to issue tracking tools such as Jira.
• Experience with on-call support operations and working in limited risk tolerance production environments.
• Willingness to work non-standard hours and weekends.
• 3+ years of customer/technical support with a focus on fin

US Salary Range

$98,000—$130,000 USD

The salary range for this role is an estimate based on a wide range of compensation factors, inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience, education and/or training, critical skills, and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Anduril’s total compensation package. Additionally, Anduril offers top-tier benefits for full-time employees, including:

Benefits

At Anduril, we invest in our people. Our comprehensive, competitive benefits package (available at little to no cost to employees) ensures you’re supported in health, recovery, and whatever comes next.

Data Privacy

To view Anduril’s candidate data privacy policy, please visit https://anduril.com/applicant-privacy-notice/.

By submitting your application, you consent to Anduril Industries using a third-­party service provider to conduct pre-employment risk, integrity, and due diligence screening and assessing potential risks as part of your application process. This third-­party service provider provides risk‑intelligence services that may include analysis of sanctions and watchlists, adverse media, public‑record information, and other lawful open‑source or commercial data sources. This third-­party service provider does not act as a consumer reporting agency. Use of this provider helps to ensure compliance with applicable laws and protect technology, intellectual property, and organizational security.