Product Operations Manager, Platform Responsibility - USDS

TikTok USDS Joint Venture; San Jose (CA); On-site; USD 88,000 - 203,000; Full time

Job summary

TikTok USDS Joint Venture LLC is seeking an experienced Product Operations Manager to scale our product delivery for Trust & Safety initiatives. You will act as the operational engine, translating product capabilities into scalable workflows, coordinating with Product, Engineering, Policy, and Operations to ensure launches are seamless and measurable.

In this role you will own end-to-end rollout processes, run risk assessments with Data Science, develop SOPs and training, monitor post-launch

Qualifications

• Bachelor's degree or above with 3+ years of relevant experience.
• Strong analytical skills to break down complex issues and improve processes.
• Proven ability to drive metric improvements through operational management.

Responsibilities

• Lead end-to-end product launches and coordinate cross-functional teams for Trust & Safety initiatives.
• Partner with Data Science and Product teams for pre-launch risk and performance evaluations.
• Develop scalable SOPs, training protocols and documentation for new features.
• Establish data monitoring and post-launch metrics to drive continuous iteration.
• Bridge operations and product to identify tooling and workflow improvements for efficiency.
• Collaborate with Legal/Policy to ensure compliance with US regulations.

Skills

Analytical thinking

Cross-functional collaboration

Operational excellence

Education

Bachelor's degree or above

Job description

Responsibilities

Team Intro: We are seeking an experienced Product Operations Manager to expand our team's capacity in delivering on our Trust & Safety mission. In this role, you will be the operational engine behind our product features—focusing not on building the product, but on product-ionizing it at scale. You will partner closely with product managers, data scientists, policy developers, and engineers to develop rollout strategies, operationalize workflows, and ensure the safety of user data. You will wear multiple hats to bridge the gap between product innovation and operational execution, ensuring every launch is seamless, measurable, and compliant.

Main Responsibilities

• Drive End-to-End Product Launches: Lead the operational execution of new features and Trust & Safety strategies. Manage complete launch lifecycles—including pre-launch preparation, rollout coordination, and alignment across cross-functional teams (Product, Engineering, Policy, and Operations) to ensure absolute launch readiness.
• Testing & Pre-Launch Evaluation: Partner with Data Science and Product teams to conduct comprehensive pre-launch risk and feature performance evaluations. Support dry runs, A/A testing, and A/B testing to validate feature stability and operational readiness before broader release.
• Standardize Operations & Build SOPs: Translate product capabilities into scalable operational workflows. Develop robust Standard Operating Procedures (SOPs), training protocols, and documentation to prepare frontline teams for new feature rollouts and ensure consistent execution.
• Post-Launch Monitoring & Iteration: Establish rigorous data monitoring systems to proactively track feature performance, user experience, and metric fluctuations. Lead root-cause analysis, triage bugs, collect structured feedback, and define post-launch metrics to drive continuous product iteration.
• Operational Perspective: Serve as the critical feedback loop between operations and product. Develop a deep understanding of the tooling and workflow pain points faced by operational teams daily, and advocate for targeted product optimizations to improve efficiency.
• Risk Management & Compliance: Collaborate with Legal, Policy, and cross-functional teams to proactively identify and mitigate risks related to product rollouts and operational changes. Ensure all features, tools, and workflows strictly adhere to US regulatory requirements and compliance standards.

Qualifications

Minimum Qualifications

• Bachelor's degree or above, with more than 3 years of work experience, in-depth understanding and judgment of industry development, user experience, and competitor dynamics, with keen insight and analytical skills.
• Strong analytical skills with the ability to assess cases and the ability to break down complex issues, structure operational improvements, and implement effective solutions.
• Demonstrated ability to drive key metric improvements through process management; Comfortable generating creative solutions, leveraging technology and tools to enhance both individual and team performance.

Preferred Qualifications

• Project management (PMO) experience preferred.
• Experience working across multiple locations and timezones within global organizations.
• Enthusiastic about continuous learning and passionate about multi-intelligent operations in customer support

About USDS

TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.

On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

USDS Reasonable Accommodation

USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA

Job Information

【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $88000 - $202667 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;
3. Exercising sound judgment.