Product Operations Manager

Swooped; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

Swooped in the United States is seeking a Product Operations Manager to serve as the connective tissue across its Product organization. This role focuses on anticipating operational challenges, identifying bottlenecks before they escalate, and enabling teams to deliver high-quality products.

Working with Product leadership, you will design operating frameworks, create documentation, and establish coordination channels.

Qualifications

• 7+ years of experience building organizations or programs from scratch.
• Ability to operate across organizational boundaries and build trust quickly.
• Translate between technical teams and non-technical stakeholders.
• Comfort with ambiguity and ownership of ill-defined problems.
• Familiarity with product development and engineering interfaces.
• Understanding of business processes and financial sustainability.
• Strong written and verbal communication in a remote-first environment.

Responsibilities

• Lead product operations model execution and support, implementing the systems, documentation, and coordination channels necessary for effective day-to-day operations.
• Partner with Product leadership to design and implement new operating frameworks while refining existing processes.
• Support product hiring and candidate experience across the Product organization.
• Facilitate data and insights gathering to support informed operational and product decision-making.
• Identify where workflows are breaking down and proactively resolve cross-functional friction across engineering, product management, and design.

Skills

Cross-functional collaboration

Stakeholder communication

Operations design

Problem ownership

Remote teamwork

Product-development understanding

Change management

Job description

The hiring organization is seeking a Product Operations Manager to serve as the connective tissue across its Product organization. This role focuses on anticipating operational challenges, identifying process bottlenecks before they escal…

Working directly with the Product leadership team, the Product Operations Manager combines strategic systems design, continuous process improvement, and hands-on execution. The role ensures teams have the necessary operational frameworks, documentation, coordination channels, and insights to focus on delivering high-quality products, while also actively supporting hiring initiatives across the organization.

• Role Title: Product Operations Manager
• Location: United States (Remote-first)
• Employment Type: Full time

Key Responsibilities

• Lead product operations model execution and support, implementing the systems, documentation, and coordination channels necessary for effective day-to-day operations.
• Partner with Product leadership to design and implement new operating frameworks while refining existing processes.
• Support product hiring and candidate experience across the Product organization.
• Facilitate data and insights gathering to support informed operational and product decision-making.
• Identify where workflows are breaking down and proactively resolve cross-functional friction across engineering, product management, and design.

Qualifications

• 7+ years of experience building organizations, programs, or functions from scratch, rather than solely optimizing existing frameworks.
• Demonstrated track record of operating across organizational boundaries and establishing trust quickly in new environments.
• Ability to translate effectively between technical or product teams and field-facing or user-facing stakeholders.
• Comfort with ambiguity and a willingness to take ownership of problems before they are well-defined.
• Familiarity with product development processes and the intersection between product management and engineering.
• Familiarity with business processes and operational requirements, including financial sustainability.
• Strong communication skills, particularly in remote-first environments.