Product Operations Manager

Kikoff; San Francisco (CA); On-site; USD 160,000 - 200,000; Full time

Job summary

Kikoff is seeking a Product Operations Manager to ensure seamless operation, quality, and success of our consumer fintech products. You will lead efforts to identify and resolve product issues, manage post-launch processes, and implement policy and compliance initiatives.

This role requires a combination of technical acumen, analytical thinking, and a collaborative mindset to deliver high-impact results while continuously enhancing the user experience across product pods and partner teams.

Qualifications

• 5+ years of experience in B2C tech, product, operations, consulting, or fast-paced startup environments.
• 1+ years of experience as a people manager.
• Strong project management skills and ability to align internal and external stakeholders.
• Experience managing vendors against SLAs.
• Track record of launches and improving processes for long-term operations.

Responsibilities

• Work with PMs and stakeholders to ensure operational support from inception to maintenance.
• Lead cross-functional efforts to diagnose and prioritize root causes of user/product issues with product, compliance, and engineering teams.
• Conduct customer interviews, gather feedback, and ensure product support needs are fulfilled.
• Drive policy changes related to compliance, delinquency, and charge-off reporting; document changes and release notes.
• Own end-to-end product quality by identifying gaps and driving cross-functional solutions across pods.
• Manage product partners and vendors, including onboarding, QA, and SLAs.

Skills

Product management

Operations

Vendor management

Data analysis

Cross-functional leadership

Job description

Kikoff: The Fintech Powering Financial Security at Scale

Kikoff is a profitable, pre-IPO fintech company on a mission to empower everyone to achieve financial security. With record revenue growth in 2025 and a unicorn valuation, we've built a suite of products that help millions of people build credit, access liquidity, and save money.

We're scaling fast. Join us if you want to build something meaningful and help millions of people move forward financially.

Why Kikoff:

This is a consumer fintech startup, and you will be working with serial entrepreneurs who have built strong consumer brands and innovative products. We value extreme ownership, clear communication, a strong sense of craftsmanship, and the desire to create lasting work and work relationships. Yes, you can build an exciting business AND have real-life real-customer impact.

About the Role:

The Product Operations Manager will play a pivotal role in ensuring the seamless operation, quality, and success of our products. As a leader in this space, you will be responsible for driving operational excellence, coordinating cross-functional teams, and maintaining a strong focus on customer-centric solutions. You will lead efforts to identify and resolve product issues, manage post-launch processes, and implement strategic policy and compliance initiatives. This role requires a combination of technical expertise, analytical thinking, and a collaborative mindset to deliver high-impact results while continuously enhancing the user experience.

Roles and Responsibilities:

• Work closely with PM’s and internal stakeholders to ensure products have the needed operational support from inception, to long term product maintenance


• Lead and manage cross-functional efforts to diagnose and prioritize root causes of user/product issues, coordinating closely with stakeholders like product, compliance, and engineering teams to ensure action.


• Conduct and own customer interviews, gather feedback on features, and ensure product support needs are accurately assessed and fulfilled.


• Drive policy changes related to compliance, delinquency, and charge-off reporting; maintain detailed documentation and product changelogs for transparency and operational efficiency.


• Own the end-to-end product quality across product pods by identifying gaps, influencing prioritization, and driving cross-functional solutions.


• Manage product partners and vendors, including onboarding, QA, and SLAs.

Expertise and Experience Required:

• 5+ years of experience in B2C Tech, Product, Operations, Consulting, or a fast paced start-up environment


• 1+ years of experience as a people manager.


• Strong project management skills and the ability to align internal and external stakeholders effectively.


• Experience managing vendors against SLAs.


• Analytical experience, and ability to diagnose and prioritize product issues in a fast-paced environment.


• A track record of running launches and driving process improvements for long-term operational success.


• Strategic thinking, and demonstrates ability to communicate long-term product strategy.

Base Range

$160,000 - $200,000 USD

Equal Employment Opportunity Statement

Kikoff Inc. is an equal opportunity employer. We are committed to complying with all federal, state, and local laws providing equal employment opportunities and considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.