Product Operations Lead

Socket.dev; United States; On-site; USD 150,000 - 200,000; Full time

Job summary

Qventus is seeking a Product Operations Lead to elevate R&D operations, owning roadmapping, KPIs, and core processes, with a focus on AI-driven SDLC transformation.

You will lead the transformation to enable idea-to-almost-done initiatives across teams, shaping policies, tooling, and governance while driving change management and scalable processes.

Qualifications

• Demonstrated experience driving an AI-driven SDLC transformation.
• Fluency with coding agents and agentic workflows; active experimentation with AI tools.
• Strong change management; rally a cross-functional team without direct authority.
• Strong operational skills; measure and report on key metrics for decision making.
• Impeccable organizational skills and attention to detail.
• Excellent written and verbal communication; professional with executives.

Responsibilities

• Lead overall development and strategy for operations across Product & Engineering; set KPIs and track outcomes.
• Own and drive the AI SDLC transformation across R&D.
• Define and manage the roadmap to align foundational context, tooling, and workflows.
• Spearhead change management across the R&D organization.
• Iterate on the roadmap based on feedback and learnings.
• Facilitate the company roadmapping process and cross-team alignment.
• Manage the Solution Development Lifecycle across key solutions; oversee launches and documentation.
• Act as the primary contact for the product team in company-wide initiatives.

Skills

AI SDLC

Change management

Cross-functional leadership

Operational metrics

Communication skills

Project management

Product strategy

Education

PM certification

Healthcare tech experience

Tools

AI tools

Agentic workflows

Job description

On this journey for over 12 years, Qventus is leading the transformation of healthcare. We enable hospitals to focus on what matters most: patient care. Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise.

Our success in rapid scale across the globe is backed by some of the world’s leading investors. At Qventus, you will have the opportunity to work with an exceptional, mission-driven team across the globe, and the ability to directly impact the lives of patients. We’re inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations. #LI-MB1

The Role

We’re seeking a passionate and strategic Product Operations Lead to take our R&D operations to the next level. In this role, you’ll own the management of core product operations to deliver maximum impact - leading our company-wide roadmapping, driving key performance metrics, and owning the refinement and management of our core processes and tools - while also reshaping how R&D builds for tomorrow through AI.

In this role, you’ll also lead our AI SDLC transformation across R&D. At its center is a bold vision - enabling any R&D team member, human or AI agent, to take an initiative from idea to "almost done" independently. You’ll lead the development of the foundational context, policies, and tooling that make this possible, as well as the change management to shepherd the R&D team through this new way of working.

It’s a high-visibility, influence-driven role with a unique scope - running the operational engine of R&D while spearheading the reinvention of how that engine works.

Responsibilities

• Lead overall development & strategy setting for operations across Product & Engineering — setting key performance targets, tracking outcomes, and driving strategic initiatives.
• Own and drive the AI SDLC transformation across R&D — champion and operationalize the vision of enabling any team member (engineering, product/design, or AI agent) to take an initiative from “idea” to “almost done” (short of code review) on their own.
• Define and manage the roadmap to achieve the vision — org-wide foundational context, harness and tooling, and the agents, skills, and workflows built on top.
• Spearhead change management across the R&D organization.
• Iterate on the roadmap based on feedback and learnings.
• Facilitate the company roadmapping process — standardized mechanisms for intake of input, execution of roadmapping activities, cross-team dependency management, alignment of OKRs, and distribution of roadmap content.
• Manage the Solution Development Lifecycle across our key solutions — facilitating launches, tracking experiments, and ensuring high-quality documentation across teams.
• Operate as the initial point of contact for the product team in company-wide initiatives such as evolving onboarding, knowledge management, and employee growth & development.
• Lead and coordinate strategic meetings across Product, Engineering, and cross-functional leadership.
• Identify and evolve bottlenecked processes, applying strategic thinking to streamline operations and improve overall team efficiency.

Requirements and Qualifications

• Demonstrated experience beginning to drive an AI-driven SDLC transformation.
• Deeply AI-pilled — current, hands‑on fluency with coding agents and agentic workflows, and active experimentation with AI tools in your professional and personal life.
• Strong change management experience and skills — you’re able to rally and move a cross-functional team (engineers, product leaders, and designers) around new ways of working without relying on direct authority.
• Strong operational skills, such as measuring & regularly reporting on key metrics that drive toward key insights & effective decision‑making.
• Highly adaptable with strong critical thinking skills, capable of evolving processes, addressing bottlenecks, and responding to operational challenges.
• Impeccable organizational skills and attention to detail.
• Excellent written and verbal communication skills; strong, professional presence in working with customers / partners (including C‑Suite executives).
• Willingness to “roll up your sleeves” and pitch in / fill in gaps when a team needs help.
• Nice to haves: product management experience, project management certification, experience in healthcare technology.

Salary Range

$150,000 — $200,000 USD

Qventus values diversity in its workforce and proudly upholds the principles of Equal Opportunity Employment . We welcome all qualified applicants and ensure fair consideration for employment without discrimination based on any legally protected characteristics, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age, pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, "protected characteristics"). Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

Qventus participates in the E-Verify program as required by law and is committed to providing reasonable accommodations to individuals with disabilities in compliance with Americans with Disabilities Act (ADA). In compliance with the California Consumer Privacy Act (CCPA), Qventus provides transparency into how applicant data is processed during the application process. Candidate information will be treated in accordance with our candidate privacy notice.

Benefits and perks are subject to plan documents and may change at the company's discretion.

Employment is contingent upon the satisfactory completion of our pre-employment background investigation and drug test.