Product Operations Escrow Analyst

U.S. Bank; Saint Paul (MN); On-site; USD 65,000 - 76,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Pregnancy and parental leave

401(k) retirement plan

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is looking for a Cash and Asset Management professional in the Global Corporate Trust unit to oversee escrow accounts and client interactions.

The role emphasizes accuracy in cash movements, documentation, and timely communication with clients by email and phone. Responsibilities include processing disbursements, reconciling balances, and ensuring compliance with trust documents and internal controls.

Qualifications

• Associate's degree or technical education, or equivalent work experience.
• Two to three years of related experience.

Responsibilities

• Manage cash and asset activity for trust and escrow accounts, including monitoring balances, investments, asset and collateral valuations, and proper account funding in compliance with governing trust documents.
• Use bond financing documents and internal controls to determine the amount and timing of cash and asset movements.
• Prepare trust accounting system entries, calculate and execute debt retirements, and complete account transaction duties.
• Process escrow disbursement requests, including client callbacks to verify wire instructions and required client confirmations.
• Research account or cash-related issues and respond to client requests through email and telephone communication.
• Prioritize scheduled and on-demand work based on client importance, transaction value, and internal service level expectations.
• Interact with specialized units to support quality measurements for account managers and help ensure procedures and legal document requirements are met.

Skills

Banking experience

Cash management

Customer communication

Excel proficiency

Trust/Bond systems

Attention to detail

Education

Associate's degree or technical education

Tools

Microsoft Excel

Trust Accounting systems

Bond Accounting systems

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

This position works within the Global Corporate Trust business unit and supports cash and asset management for trust and escrow accounts. The role is focused on managing escrow client activity, incoming and outgoing cash, and high-volume disbursement requests in a fast-paced environment with frequent client communication by email and telephone.

Key Responsibilities

• Manage cash and asset activity for trust and escrow accounts, including monitoring balances, investments, asset and collateral valuations, and proper account funding in compliance with governing trust documents.
• Use bond financing documents and internal controls to determine the amount and timing of cash and asset movements.
• Prepare trust accounting system entries, calculate and execute debt retirements, and complete account transaction duties.
• Process escrow disbursement requests, including client callbacks to verify wire instructions and required client confirmations.
• Research account or cash-related issues and respond to client requests through email and telephone communication.
• Prioritize scheduled and on-demand work based on client importance, transaction value, and internal service level expectations.
• Interact with specialized units to support quality measurements for account managers and help ensure procedures and legal document requirements are met.

Basic Qualifications

• Associate's degree or technical education, or equivalent work experience
• Two to three years of related experience

Preferred Skills/Experience

• Background in Banking or Financial Services.
• Working knowledge of investments, accounting transactions, and client service.
• Experience within Product Operations, TFM, Corporate Trust Operations, or similar operational banking environments.
• Experience with money movement, reconciliation, or accounting-related work.
• Experience with client interaction or customer communication.
• Ability to interpret bond financing documents related to cash and asset transactions.
• Ability to perform mathematical calculations, including percentages, ratios, and bond interest as applicable.
• Well-developed analytical and problem-solving skills.
• Proficient computer navigation skills using a variety of software packages, including Microsoft Excel.
• Systems experience with Trust Accounting and Bond Accounting systems.
• Ability to work in a fast-paced environment while managing competing priorities and large email volumes.
• Familiarity with ArcariaCE or SWP preferred.

Location Expectations:

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind.

Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $64,855.00 - $76,300.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.