Paying Transfer Agent Operations Specialist

Us Bank; Cincinnati (OH); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) employer-funded retirement plan

Paid vacation

Paid holidays

Job summary

U.S. Bank is hiring for multiple teams within Paying & Transfer Agent Operations, including Transfers, Bondholder Services, and Settlements / DTC / Closings.

The role supports Corporate Trust operations, processing and reviewing bond, securities, transfer, and account-related transactions, ensuring accuracy, timeliness, and compliance with procedures and controls. As a Paying & Transfer Agent Operations Specialist, you will work closely with internal partners and customers to resolve issues,

Qualifications

• High school diploma or equivalent.
• One to three years of experience in transaction processing.
• Experience in financial services, banking, operations, or transaction processing.
• Knowledge of corporate trust, securities, bond processing, or related financial products.
• Ability to follow structured procedures and manage high-volume workloads.
• Strong attention to detail, analytical, and problem-solving skills.
• Experience working in a regulated environment with a focus on compliance and controls.
• Strong customer service, communication, and relationship management skills.
• Ability to collaborate effectively across teams and manage multiple priorities.
• Demonstrated ownership, accountability, and commitment to continuous improvement.

Responsibilities

• Complete day-to-day transaction processing and operational support activities.
• Review and process transactions for accuracy, compliance, and quality.
• Research and resolve transaction, account, customer, and system-related issues.
• Provide service and support to internal and external customers.
• Monitor workloads and meet established deadlines and service levels.
• Prepare and maintain operational reports and documentation.
• Partner with internal teams to support transaction processing and issue resolution.
• Identify opportunities to improve processes, controls, and efficiency.
• Support audit, regulatory, risk management, and business continuity activities.
• Participate in special projects, testing, and departmental initiatives.

Skills

Attention to detail

Analytical thinking

Problem solving

Customer service

Communication

Relationship management

Education

High school diploma or equivalent

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

We are hiring for multiple teams within Paying & Transfer Agent Operations, including:

• Transfers
• Bondholder Services
• Settlements / DTC / Closings

While all roles support Corporate Trust operations, specific duties may vary based on team assignment.

The Paying & Transfer Agent Operations Specialist supports Corporate Trust operations by processing and reviewing bond, securities, transfer, and account-related transactions. This role ensures work is completed accurately, timely, and in compliance with established procedures, regulatory requirements, and operational controls. The position works closely with internal partners and customers to resolve issues, support client requests, and identify process improvements.

Key Responsibilities

• Complete day-to-day transaction processing and operational support activities.
• Review and process transactions for accuracy, compliance, and quality.
• Research and resolve transaction, account, customer, and system-related issues.
• Provide service and support to internal and external customers.
• Monitor workloads and meet established deadlines and service levels.
• Prepare and maintain operational reports and documentation.
• Partner with internal teams to support transaction processing and issue resolution.
• Identify opportunities to improve processes, controls, and efficiency.
• Support audit, regulatory, risk management, and business continuity activities.
• Participate in special projects, testing, and departmental initiatives.

Basic Qualifications

• High school diploma or equivalent
• One to three years of experience in transaction processing.

Preferred Skills/Experience

• Experience in financial services, banking, operations, or transaction processing.
• Knowledge of corporate trust, securities, bond processing, or related financial products.
• Ability to follow structured procedures and manage high-volume workloads.
• Strong attention to detail, analytical, and problem-solving skills.
• Experience working in a regulated environment with a focus on compliance and controls.
• Strong customer service, communication, and relationship management skills.
• Ability to collaborate effectively across teams and manage multiple priorities.
• Demonstrated ownership, accountability, and commitment to continuous improvement.

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $26.39

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.