Product/Operations: Customer Solutions Engineer - onsite

Abhito Llc; San Francisco (CA); Hybrid; USD 110,000 - 180,000; Full time

Job summary

Abhito Llc in San Francisco is hiring a Customer Solutions Engineer to own the full customer journey—from technical sales demos to hands-on implementation and long-term success. This onsite role reports to the co-founder and CEO and requires strong stakeholder management.

You will run discovery calls, onboard customers end-to-end, train on integration, build scalable processes, and help translate feedback into the product roadmap. A fast-growing fintech startup with construction sector focus.

Qualifications

• 1–5 years in a customer-facing role in consulting or customer success, implementation, ERP integrations, or solutions engineering at a VC-backed startup.
• 1+ year at a VC-backed startup, top consulting firm, or elite company.
• Strong project management skills — comfortable managing 30+ implementations simultaneously.
• Ability to debug and troubleshoot methodically or strong aptitude to learn technical concepts.

Responsibilities

• Lead discovery calls and product demos with prospects, acting as the technical expert.
• Own customer onboardings end-to-end from sales handoff through full implementation.
• Configure the product to meet each customer's specific needs and train on integration.
• Build strong relationships, identify churn risks, and surface upsell opportunities.
• Manage 30+ concurrent implementations with detailed plans, timelines and milestones.
• Troubleshoot issues with product and engineering teams; elevate risks to cofounders for resolution.
• Translate customer feedback into product roadmap input.

Skills

Customer-facing experience

Project management

SaaS demos

Technical troubleshooting

B2B software implementations

Education

CS/Technical degree

Top US/Canada undergrad

Tools

CRM systems

ERP integrations

SaaS platforms

Job description

Product/Operations: Customer Solutions Engineer - onsite

California — San Francisco Full time

Employment type Full time

Salary range USD 110,000.00 - 180,000.00

Visa types accepted US Citizen Green Card

Our client is a fast-growing construction fintech AI startup building API and SDK infrastructure for the B2B software ecosystem. They are seeking Customer Solutions Engineers to own the full customer journey — from technical sales demos through hands-on implementation and long-term success. This is a unique opportunity to become a deep product expert, build long-term enterprise relationships, and join a team scaling aggressively — reporting directly to the co-founder and CEO.

What You'll Do

Customer Discovery

• Lead discovery calls and product demos with prospects, acting as the technical expert
• Answer technical questions and position the product in the context of customer systems
• Qualify fit, identify blockers, and advise on implementation details
• Create and maintain customer-facing collateral and demo materials

Customer Onboarding

• Own customer onboardings end-to-end from sales handoff through full implementation
• Serve as the primary point of contact, configuring the product to meet each customer's specific needs
• Train customers on integration, common actions, and edge case handling
• Build strong relationships, identify churn risks, and surface upsell opportunities

Project Management

• Manage 30+ concurrent implementations with detailed plans, timelines, and milestones

Troubleshoot issues

• Troubleshoot issues with product and engineering teams
• Proactively elevate implementation risks and work with cofounders to resolve them

Process Improvement

• Build tooling, templates, and automation to scale onboarding across hundreds of customers
• Create customer education materials to reduce manual effort
• Define and own internal tracking mechanisms and KPIs for onboarding timelines
• Translate customer feedback into product roadmap input

Key Requirements

• 1–5 years in a customer-facing role — consulting (McKinsey, PwC, Deloitte, Accenture) or customer success, implementation, ERP integrations, or solutions engineering at a VC-backed startup
• 1+ year at a VC-backed startup, top consulting firm, or otherwise elite company
• Strong project management skills — comfortable managing 30+ implementations simultaneously
• Ability to debug and troubleshoot methodically or strong aptitude to learn technical concepts
• Hands-on B2B SaaS implementation experience preferred
• Experience demoing SaaS software to prospects preferred
• Familiarity with construction industry a plus
• Accounting concepts experience a plus
• Technical or CS degree a strong plus
• Top 30 US/Canada undergraduate school a strong plus
• Strong communication, people skills, and process orientation