Product Operations Coordinator - Digital Experiences

Pfizer, S.A. de C.V; New York, Northern (NY, KY); Hybrid; USD 60,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Pfizer seeks a Digital Products & Experiences Operations Associate in New York City to keep DPX work organized, on track, and moving. You will support product lifecycle delivery, maintain plans, logs, and reporting, and assist Product and Strategy leads.

The role targets early-career contributors in a regulated environment, requiring strong organizational skills, clear written communication, and accountability for delivery milestones. Hybrid work and comprehensive benefits are offered.

Qualifications

• Bachelor's degree with 0+ years of experience; OR associate's degree with 4 years of experience; OR high school diploma with 6 years of experience.
• 0-2 years in product, operations, program coordination, or related role, with track record of keeping complex work organized and on schedule.
• Strong organizational and project-coordination skills, with demonstrated ability to maintain plans, logs, and trackers others can rely on.
• Clear, stakeholder-ready written communication, particularly status reporting and meeting documentation.
• Human-centered mindset and interest in end customer and how digital products serve them.
• Courage to flag risks and surface issues early to senior stakeholders.
• Strong writing, presentation, and influencing skills.
• Discretion and trustworthiness with confidential information.
• Role model for PFE Values (Courage, Excellence, Equity, Joy).

Responsibilities

• Own scheduling and logistics for assigned workstreams: maintain accurate project plans, track milestones, flag timeline risks early, and keep owners aligned on what is due and when.
• Maintain a live RAID log (Risks, Assumptions, Issues, Dependencies) for assigned projects: surface new entries proactively, track mitigation actions, and elevate blockers to the functional lead or Operations before they affect delivery.
• Track action items across workstreams: follow up with owners, flag items at risk of missing deadlines, and maintain a single source of truth the team can trust.
• Contribute to status reporting: draft weekly or sprint-level status updates that accurately reflect progress, outstanding decisions, and upcoming milestones.
• Facilitate recurring team meetings: prepare agendas in advance, capture decisions and action items, and distribute clear follow‑up notes with owners and due dates within 24 hours.
• Support intake and scoping for new requests: document requirements, confirm resourcing and timing with relevant leads, and ensure new work enters the right workflow with clear ownership.
• Support change control: document scope changes, assess timeline and resourcing impact with the functional lead, and ensure adjustments are communicated and recorded before execution shifts.
• Maintain project documentation in Smartsheet, Jira, or equivalent, keeping plans, logs, and trackers current.
• Support Product and Strategy leads across lifecycle, contributing to requirements and roadmap development, market research, and launch coordination.
• Collaborate with Digital, Legal, Compliance, Regulatory, Medical, and Marketing through design, development, QA, MLR, and release.

Skills

Organizational skills

Written communication

Risk awareness

Presentation skills

Influencing skills

Education

Bachelor's degree

Associate's degree +4 years experience

Tools

Smartsheet

Jira

Job description

Pfizer seeks a Digital Products & Experiences Operations Associate in New York City to keep DPX work organized, on track, and moving. You will support product lifecycle delivery, maintain plans, logs, and reporting, and assist Product and Strategy leads.

The role targets early-career contributors in a regulated environment, requiring strong organizational skills, clear written communication, and accountability for delivery milestones. Hybrid work and comprehensive benefits are offered.