Digital Products & Experiences Operations Associate

Biopharma Careers; New York (NY); Hybrid; USD 60,000 - 100,000; Full time

Benefits offered by this job

401(k) with Pfizer Matching

Pfizer Retirement Savings Contribution

Paid vacation & holidays

Personal days

Medical, dental, and vision coverage

Job summary

Pfizer, a leading biopharma company, is hiring a Digital Products & Experiences Operations Associate in the United States. The role supports product delivery by maintaining plans, logs, and reports, and by aiding Product and Strategy leads across the lifecycle.

Ideal candidates bring strong organizational skills, clear written communication, and comfort in a regulated setting. Hybrid work and a generous benefits package accompany a base salary range with a 7.5% bonus target.

Qualifications

• Bachelor's degree with 0+ years or an associate's degree with 4+ years, or a high school diploma with 6+ years experience.
• 0-2 years in product, operations, program coordination, or related role keeping complex work organized and on schedule.
• Strong organizational and project-coordination skills with reliable plans, logs and trackers.
• Clear, stakeholder-ready written communication for status reporting and meeting notes.
• Human-centered mindset focused on end customer and digital products in a regulated environment.
• Courage to flag risks and surface issues early to senior stakeholders.
• Strong writing, presentation, and influencing skills.
• Discretion and trustworthiness in handling confidential information.
• Role model for Pfizer Values: Courage, Excellence, Equity, Joy.

Responsibilities

• Own scheduling and logistics for assigned workstreams and track milestones.
• Maintain a live RAID log and surface blockers to the lead before delivery impact.
• Track action items across workstreams and maintain a single source of truth.
• Draft weekly or sprint-level status updates for stakeholders.
• Prepare agendas, capture decisions, and share follow-up notes within 24 hours.
• Support intake and scoping for new requests with clear ownership.
• Document scope changes and assess impact with the functional lead.
• Maintain project docs in Smartsheet, Jira, or equivalents.
• Support leads across the product lifecycle including requirements, roadmap development, market research, and launch coordination.
• Collaborate with Digital, Legal, Compliance, Regulatory, Medical, and Marketing teams across design, development, QA, MLR, and release.

Skills

Organizational skills

Stakeholder communication

Human-centered mindset

Risk flagging

Writing & presenting

Discretion & trust

PFE values

Education

Bachelor's degree

Associate's degree

High school diploma or equivalent

Tools

Smartsheet

Jira

AI-enabled tools

Job description

Digital Products & Experiences Operations Associate

Role Summary

The Digital Product & Experience Operations Associate plays a critical role in keeping DPX’s product work organized, on track, and moving. Reporting to the Head of Product Operations, this role is the delivery-coordination backbone for the team: maintaining the plans, logs, and reporting the team relies on, and supporting the Product and Strategy leads across the product lifecycle. It is a hands-on role for an early-career contributor who wants to learn the discipline of digital product delivery inside a regulated environment by being genuinely useful, not by observing.

Role Responsibilities

• Own scheduling and logistics for assigned workstreams: maintain accurate project plans, track milestones, flag timeline risks early, and keep owners aligned on what is due and when.
• Maintain a live RAID log (Risks, Assumptions, Issues, Dependencies) for assigned projects: surface new entries proactively, track mitigation actions, and elevate blockers to the functional lead or Operations before they affect delivery.
• Track action items across workstreams: follow up with owners, flag items at risk of missing deadlines, and maintain a single source of truth the team can trust.
• Contribute to status reporting: draft weekly or sprint-level status updates that accurately reflect progress, outstanding decisions, and upcoming milestones, written for a stakeholder audience rather than just the internal team.
• Facilitate recurring team meetings: prepare agendas in advance, capture decisions and action items, and distribute clear follow-up notes with owners and due dates within 24 hours.
• Support intake and scoping for new requests: document requirements, confirm resourcing and timing with relevant leads, and ensure new work enters the right workflow with clear ownership before execution begins.
• Support change control: document scope changes, assess timeline and resourcing impact with the functional lead, and ensure adjustments are communicated and recorded before execution shifts.
• Maintain project documentation in the appropriate tools (Smartsheet, Jira, or equivalent), keeping plans, logs, and trackers current so the team spends its time on the work, not on reconstructing where things stand.
• Support the Product and Strategy leads across the product lifecycle, contributing to requirements and roadmap development, competitor and market research, and launch coordination.
• Collaborate with Digital, Legal, Compliance, Regulatory, Medical, and Marketing through design, development, QA, MLR, and release.

Basic Qualifications

• Applicant must have a bachelor's degree with 0+ years of experience; OR an associate's degree with 4 years of experience; OR a high school diploma (or equivalent) and 6 years of relevant experience
• 0-2 years in product, operations, program coordination, or a related role, with a track record of keeping complex work organized and on schedule.
• Strong organizational and project-coordination skills, with demonstrated ability to maintain plans, logs, and trackers others can rely on.
• Clear, stakeholder-ready written communication, particularly status reporting and meeting documentation.
• A human-centered mindset, with an interest in the end customer and how digital products serve them.
• Courage to flag risks and surface issues early, including to senior stakeholders.
• Strong writing, presentation, and influencing skills.
• Discretion and trustworthiness in dealing with confidential information.
• Role model for the PFE Values (Courage, Excellence, Equity, Joy).

Preferred Qualifications

• Experience in health tech, regulated environments, or pharmaceutical/life sciences organizations.
• Exposure to AI tools, prompt engineering, or automation workflows, either professionally or through independent learning.
• Background or demonstrated interest in UX research, product strategy, or innovation methodologies.
• Working knowledge of Agile values, principles, and practices.
• Comfort with project and work-management tools (e.g. Smartsheet, Jira) and an appetite to use AI-enabled tools to work faster.

Additional Job Information

Last Date to Apply: September 15, 2026

Work Location Assignment:Hybrid

The annual base salary for this position ranges from $60,200.00 to $100,400.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 7.5% of the base salary. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage.

Relocation assistance may be available based on business needs and/or eligibility.

Candidates must be authorized to be employed in the U.S. by any employer.

U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.

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To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers .