Product Operations Administrator

Jobtailor; Durham (NC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Employee assistance program

Paid time off (Vacation & Sick)

401(k)

401(k) matching

Dental insurance

Medical insurance

Vision insurance

Life insurance

Job summary

CandleScience in Durham, NC, seeks a Product Ops Administrator to drive operational activities across the product lifecycle from ideation through launch. You will maintain product data integrity, execute launch workflows, and enable cross-functional communication under the Product Operations & Lifecycle Manager.

This role requires organized execution, strong attention to detail, and collaboration across departments to ensure accurate, timely product launches.

Qualifications

• Bachelor's degree or equivalent experience; 2–4 years in product operations, project coordination, ecommerce, or related fields.
• Strong understanding of product lifecycle coordination and cross-functional workflows.
• Proven ability to manage multiple tasks and deadlines with high attention to detail.
• Experience maintaining accurate business data across multiple software platforms.
• Familiarity with ClickUp, Solidus, Deposco, MS Office, Google Workspace, and CMS systems.
• Demonstrated ability to learn new software independently; excellent written and verbal communication.

Responsibilities

• Support execution of product launches from approval to publication on CandleScience ecommerce platform.
• Provide timely status updates to stakeholders on launches, changes, delays, risks, and developments.
• Maintain SKU information, digital assets, and product docs across systems with accuracy.
• Support project workflows and task tracking to enable cross-functional execution.
• Identify bottlenecks and propose workflow/automation improvements to boost throughput.
• Monitor inbound shipments and production boards, escalating timeline risks as needed.
• Coordinate handoff of product samples to Photography Team and ensure assets link to listings.
• Ensure Operations has data for labeling, production, and fulfillment.
• Assist launch-day readiness with docs, assets, and inventory availability.
• Administer Post-Launch Retrospective; schedule meetings and gather feedback.
• Maintain SOPs and ClickUp workflows per manager guidance.
• Perform other duties as assigned.

Skills

Product lifecycle coordination

Project coordination

Cross-functional collaboration

Attention to detail

Communication skills

Executive reporting

Data integrity

Education

Bachelor's degree or equivalent

Tools

ClickUp

Solidus

Deposco

CMS

Microsoft Office

Google Workspace

Job description

Job Summary

The Product Ops Administrator at Candle Science plays a key role in executing and supporting the operational activities that drive the product lifecycle from ideation through launch. Reporting directly to the Product Operations and Lifecycle Manager, this role is responsible for maintaining product data, protecting product data integrity, executing product launch workflows, and facilitating communication across departments throughout the product lifecycle. The position requires a balance of organization, execution, attention to detail, and collaboration and contributes to CandleScience's success by enabling efficient, accurate, and timely product launches.

Key Responsibilities

• Supports the execution of product launches from product approval through publication on the CandleScience ecommerce platform
• Provides timely status updates to stakeholders regarding product launches, changes, delays, risks, and new developments
• Maintains SKU information, digital assets, and product documentation within Solidus, Deposco, and other business systems with a high level of accuracy and attention to detail
• Supports project workflows, timelines, and task tracking within ClickUp or similar project management platforms to enable effective cross-functional execution
• Identifies operational bottlenecks and proposes workflow or automation enhancements to increase team efficiency and launch throughput
• Monitors inbound product shipments and production boards, identifying and escalating potential timeline risks to the Product Operations & Lifecycle Manager
• Audits and maintains product data, documentation, and related information to ensure accuracy across systems
• Coordinates the handoff of product samples to the Photography Team and ensures final assets are accurately associated with ecommerce listings
• Ensures the Operations Team has the product information, documentation, and data needed for labeling, production, and fulfillment
• Supports launch-day readiness by coordinating required documentation, marketing assets, inventory availability, and other operational requirements
• Administers the Post-Launch Retrospective process by scheduling meetings, gathering feedback, and organizing information for review by the Product Operations & Lifecycle Manager
• Maintains SOP documentation and ClickUp workflows based on processes established by the Product Operations & Lifecycle Manager
• Performs other related duties as assigned by supervisor

Requirements

Required Skills / Abilities

• Bachelor's degree or equivalent experience, with 2-4 years of experience in product operations, project coordination, ecommerce, manufacturing, consumer products, or related fields
• Strong understanding of product lifecycle coordination, project tracking, and cross-functional workflows
• Proven ability to prioritize multiple tasks and deadlines while maintaining exceptional attention to detail
• Experience maintaining accurate business data across multiple software platforms
• Familiarity with ClickUp, Solidus, Deposco, Microsoft Office, Google Workspace, or similar business applications
• Experience with content management systems (CMS) and maintaining website content
• Demonstrated ability to learn new software platforms and tools independently
• Excellent written and verbal communication skills
• Ability to collaborate effectively across multiple departments and build strong working relationships
• Strong organizational skills, initiative, and demonstrated mindset for continuous process improvement

Work Environment

This role is based in Durham, NC and may be offered in a hybrid format, depending on business needs and budget considerations. Team members may be required to work onsite 2-3 days a week. The position requires significant time spent working at a computer, participating in meetings, maintaining documentation, and collaborating across departments. The role may require occasional physical tasks, including lifting and moving products or materials weighing up to 25 pounds.

Benefits

Big company benefits with small company culture! We provide comprehensive medical, dental, and vision coverage with low deductibles. All employees receive employer match for retirement contributions of up to 3% of annual earnings. We have liberal vacation policies and offer additional benefits including technology stipends, gym memberships, and company-paid life insurance.

• Employee assistance program
• Paid time off (Vacation & Sick)
• Referral program
• 401(k)
• 401(k) matching
• Dental insurance
• Medical insurance
• Vision insurance
• Life insurance

About Us

CandleScience develops and sells candle and soap making supplies. Our customers vary in size from candle and soap entrepreneurs to seasonal hobbyists. We began in 2003 as a two-person startup, and have become the market leader in the industry.

We work hard to develop natural and safe products that push the boundaries of candle and soap making. Our success is a result of our focus on web development, product development, and operations.

For More About Us:

www.candlescience.com/about

Igniting Growth with CandleScience | https://partners.wsj.com/ups/igniting-growth-candl...

First Candles, Now Soap. Durham's CandleScience Expands in DIY Market | https://wraltechwire.com/2016/06/02/durham-candles...

CandleScience and the Science of Candle Making | https://www.avery.com/blog/customer-spotlight-candlescience/

Facebook | https://www.facebook.com/candlescience

TikTok | https://www.tiktok.com/@candlescience

Instagram | https://www.instagram.com/candlescience