Product Manager, Wallet Experience

Felix; New York (NY); Hybrid; USD 120,000 - 190,000; Full time

Benefits offered by this job

Hybrid work setup

Stock options

Annual performance bonus

Unlimited PTO

Paid parental leave

Health, dental, and vision plans

401(k) with employer matching

Continuous learning opportunities

Growth opportunities

Job summary

Félix is building the future of finances for Latinos in the US, with a WhatsApp-based wallet and stablecoin infrastructure. As Product Manager for Wallet Experience, you will own the dashboard, conversational flows, and the integrated account, card, and rewards experience, leading a pod and partnering with leadership, engineers, designers, fraud, compliance, and operations.

You’ll lead a cross‑functional team, drive human‑centered design, and obsess over the customer journey to ship a seamlessly

Qualifications

• 6+ years of product management (or hands-on builder) experience in a fast-paced, ambiguous fintech environment.

Responsibilities

• Own the Wallet Experience: define and ship the dashboard, WhatsApp flows, and multi-surface journey.
• Simplify complex infrastructure: translate stablecoin-backed tech into a simple, bank-like user experience.
• Design Funding/Withdrawal: shape onboarding to withdrawal flow with rails ownership collaboration.
• Lead the Pod: set roadmap and priorities with engineering and design to drive delivery.
• Stay close to users: weekly user talks, research, and translate insights into decisions.
• Experiment relentlessly: run tests across WhatsApp and dashboard, ship what works.
• Drive usage across the org: identify opportunities across operations, compliance, and other Félix products.
• Coordinate cross-functionally: align leadership, engineering, fraud, compliance, operations, marketing.

Skills

Product management

Cross‑functional coordination

User research

Data fluency

English & Spanish communication

Fintech / digital wallets

Tools

SQL

APIs

Job description

About Us

At Félix, we are building the indispensable financial companion for Latinos in the US. We combine an AI-powered, conversational-first interface with real-time financial infrastructure to make cross-border money movement as easy as sending a text. Starting with fast, affordable remittances powered by AI and crypto rails, we are expanding into credit, savings, and wallet services to support the complete immigrant financial journey. Our ambition is to deliver a white-glove financial experience with the simplicity of a conversation to a community the traditional financial system has historically overlooked.

We are a hyper‑growth Series C company, backed by over $300 million in funding from top-tier global investors, including Andreessen Horowitz, QED, Castle Island, Switch Ventures, HTwenty, Monashees, General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an “Endeavor Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award.

Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long because we are obsessed with our customers. We get things done with urgency and focus, driven by extreme ownership over our impact. We collaborate without ego, fostering radical transparency and fierce loyalty so we can grow together. Because we aim for insanely great rather than just good enough, we stay insatiably curious—always experimenting, building the future today, and delivering a product that truly makes our users' lives better.

About the Role

At Félix, we are building the future of finances for Latinos in the US. Our wallet is an account and debit card that live inside the WhatsApp experience millions of our users already trust, built on stablecoin infrastructure. The technology underneath is complex. Our job is to make it feel like magic, so that for the user it is simply their money, available the moment they need it.

As the Product Manager for Wallet Experience, you own what the wallet feels like to use: the dashboard, the conversational flows in WhatsApp, and the way the account, the card, and rewards come together into one coherent experience. You will lead a pod and work closely with leadership, engineers, designers, fraud, compliance, and operations. This is a role for a heavy cross‑functional coordinator who thinks outside the box, with a keen eye for human‑centered design and a real obsession with the customer.

Responsibilities

• Own the Wallet Experience: Define and ship the dashboard, the WhatsApp conversational flows, and the multi‑surface journey between them, ensuring the account, the card, and rewards feel like one unified product.
• Simplify Complex Infrastructure: Take stablecoin‑backed, non‑custodial infrastructure and make it feel as simple as a regular bank balance. Decide what users see for every state their money can be in, and what they never need to see.
• Design the Funding and Withdrawal Experience: Shape how adding and withdrawing money feels to the user—from onboarding to confirmation, in partnership with the Technical Product Manager who owns the underlying rails.
• Lead the Pod: Set the roadmap, strategy, and priorities for your pod, working hand in hand with engineering and design to foster delivery excellence.
• Stay Close to Users: Talk to users every week, run your own research, and turn support and operations insights into high‑impact product decisions.
• Experiment Relentlessly: Form hypotheses, run experiments across WhatsApp and the dashboard, measure results, and ship what works. You have no fear of getting your hands dirty and building.
• Drive Usage Across the Organization: Be curious about the whole company, not just your specific surface. Find opportunities across operations, compliance, marketing, and other Félix products, driving them to delivery even when they live in someone else’s area.
• Coordinate Cross‑Functionally: Align leadership, engineering, fraud, compliance, operations, and marketing to drive decisive progress without relying on formal authority

Requirements

• Drive & Experience: 6+ years of product management (or adjacent experience as a hands‑on builder) with extreme ownership and comfort in a fast‑paced, ambiguous environment.
• Product Simplification Track Record: Proven experience simplifying complex products into clear, intuitive user experiences—ideally within fintech, digital wallets, neobanks, or consumer financial products.
• Funnel & Growth Ownership: Track record of owning acquisition, activation, or retention funnels and their core metrics (NPS, retention, conversion), with concrete examples of product changes that moved the needle.
• Human‑Centered & Customer‑Obsessed: Hands‑on experience running user research directly, maintaining a sharp, uncompromising point of view on experience quality.
• Cross‑Functional Coordination: Exceptional ability to align and orchestrate multi‑disciplinary teams toward a single outcome.
• Technical & Analytical Fluency: Strong understanding of APIs, data flows, and architecture to collaborate effectively with engineers on what to expose versus hide. Ability to run simple SQL queries and leverage data to make informed, prioritized decisions.
• Communication: Excellent written and verbal communication skills in English and Spanish.
• These are the applicable requirements, although equivalent competencies in any of the above will also be considered.

Nice To Have

• Experience with digital wallets, crypto/blockchain, smart contracts, or card issuing/processing.
• Hands‑on experience building conversational, chat‑based, or messaging‑first consumer products (e.g., WhatsApp).
• Experience designing complex onboarding or multi‑surface journeys in consumer fintech.

What We Offer

• Competitive salary
• Initial stock options grant
• Annual performance bonus
• Unlimited PTO
• Paid parental leave
• Hybrid work setup
• Health, dental, and vision plans
• 401(k) with employer matching, for US‑based employees
• Continuous learning opportunities
• Empowering opportunities for growth in a dynamic entrepreneurial environment

Equal Opportunity Employer

At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.

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