Product Manager - Trust & Safety

Smartscale; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Smartscale is seeking a Trust & Safety Product Manager to own safety-focused product requirements and the delivery of moderation systems across platforms. You will collaborate with the CTO and Legal & Safety Lead to translate policies into technical roadmaps.

You will drive adversarial testing, monitor guardrails, and coordinate with engineering, legal, and external partners to maintain a safe user experience for over millions of users. This role is remote in Europe.

Qualifications

• Proven experience turning safety and legal policies into product requirements.
• Familiar with LLM safety, automated detection, and adversarial testing.
• Ability to define safety metrics and track impact with dashboards.
• Comfort working with uncensored content and edge cases.
• Strong collaboration with engineering and legal teams.

Responsibilities

• Translate safety policies, legal requirements (EU AI Act) into product requirements and roadmaps.
• Own in-house moderation tech improvements and guardrails.
• Evaluate and roll out third-party safety partnerships.
• Establish safety dashboards, QA routines, and metrics tracking.
• Drive red teaming and adversarial testing for misuse and edge cases.
• Coordinate trust & safety reviews for new features.
• Coordinate incident response workflows for critical safety issues.

Skills

Trust & Safety PM

AI moderation & guardrails

Data-driven decision making

Cross-functional leadership

NSFW content handling

Job description

Our client is a fast-growing AI companionship platform scale-up serving over 50 million users. The company is hiring a Product Manager for Trust & Safety to lead compliance and safety initiatives across its platforms, working closely with the CTO and Legal & Safety Lead. This remote European role owns the product and technical delivery of proprietary moderation systems, adversarial testing, and third-party integrations.

Responsibilities

• Translate safety policies, legal requirements (such as the EU AI Act), incident findings, and user feedback into product requirements and engineering roadmaps
• Own product improvements for in-house moderation technologies and proprietary LLM guardrails
• Lead technical evaluation, implementation, rollout, and performance monitoring of third-party safety partnerships
• Establish safety dashboards, quality assurance routines, and metrics tracking to proactively identify emerging issues
• Drive red teaming and adversarial testing to evaluate how moderation systems handle deliberate misuse and edge cases
• Establish and run dedicated Trust & Safety reviews for new features and material updates
• Coordinate product and engineering incident response workflows for critical safety issues

Requirements

• Trust & Safety Product Management Proven experience turning safety, compliance, and legal policies into product requirements, moderation workflows, and user safeguards.
• AI Moderation & Guardrails Familiarity with LLM safety, automated detection, adversarial testing/red teaming, and balancing user boundaries with open expression.
• Data-Driven Decision Making Ability to define key safety metrics, run experiments, track impact via dashboards, and ensure quality assurance.
• Comfort with NSFW & Uncensored Content Comfortable reviewing and building products based on uncensored models, adult content, and sensitive edge cases.
• Cross-Functional Execution & Ambiguity Ability to lead without complete briefs, proactively manage third-party integrations, and collaborate closely with Engineering and Legal.