Product Manager - Technical

Intermountain Healthcare Inc.; Oklahoma; On-site; USD 120,000 - 160,000; Full time

Job summary

Intermountain Healthcare Inc. seeks a Technical Product Manager to drive development and management of technology-driven products for health plan operations.

You will collaborate with software engineers, data analysts, and healthcare professionals to define roadmaps, prioritize features, and ensure delivery. You will partner with strategic owners to define vision, strategy, and KPIs, analyze user requirements and market trends, and translate them into actionable product features while guiding

Qualifications

• Hands-on product knowledge and experience with relevant tools and processes.
• Ability to lead complex projects.
• Strong Analytical and problem-solving abilities.
• Exceptional interpersonal and communication skills including writing, speaking and active listening.
• Thorough understanding of business processes.
• Ability to present ideas in user-friendly language.
• Experience working in a team-oriented, collaborative environment.
• Ability to prioritize and execute tasks in a high-pressure environment.
• Strong customer service orientation.
• Demonstrates working technical knowledge of systems administration.
• Demonstrated experience solving server/operating system problems that reduce impact to customers/end-users.
• Business process and reengineering experience, as well as an understanding of the relationship between processes and policies.
• Experience on products using Scaled Agile Framework.

Responsibilities

• Drive the development and management of technology-driven products for health plan operations.
• Collaborate with cross-functional teams to define product roadmaps and requirements.
• Prioritize features based on business value, technical feasibility, and user needs.
• Work with stakeholders to define vision, strategy, and KPIs for technology products.
• Monitor product performance and drive ongoing enhancements.
• Communicate updates and roadmaps to senior management and technical teams.
• Provide guidance and mentorship to junior product team members.

Skills

Product knowledge

Project leadership

Analytical skills

Communication skills

Business processes

User-friendly language

Team collaboration

Prioritization

Customer service

Sys admin knowledge

Server troubleshooting

BPR experience

Scaled Agile

Job description

Job Description:

The Technical Product Manager is responsible for driving the development and management of technology-driven products and solutions that support our health plan operations. Collaborates with cross-functional teams, including software developers, engineers, data analysts, and healthcare professionals, to define product roadmap, product requirements, prioritize features, and ensure successful product delivery. Works with Strategic owner(s) to define and execute the product vision, strategy, and Key Performance Indicators for technology products within the health plan. Gathers and analyzes user requirements, market trends, and business goals to inform product development and the development roadmap. Collaborates with cross-functional teams (center of excellence) to translate requirements into product features and prioritizes them based on business value, technical feasibility, and user needs. Works closely with values stream, platform manager, application support, and vendors to guide the product development process, ensuring timely and quality delivery. Monitors product performance through key metrics and user feedback, identifies areas for improvement, facilitates continuous exploration, and drives product enhancements. Stays updated with industry trends, healthcare regulations, and emerging technologies to drive innovation within the health plan. Collaborates with stakeholders, including internals teams, external partners, and end-users, to gather feedback, address concerns, ensure alignment with business objectives and applying continuous improvement methods. Communicates product updates, progress, and roadmap to relevant stakeholders, including senior management, department heads, and technical teams. Provides guidance and mentorship to junior product team members, fostering a collaborative and high-performing culture.

Minimum Qualifications

• Demonstrated relevant to the role product knowledge and hands-on experience working with those tools and processes
• Ability to lead complex projects
• Strong Analytical and problem-solving abilities
• Exceptional interpersonal and communication skills including writing, speaking and active listening
• Thorough understanding of business processes
• Ability to present ideas in user-friendly language
• Experience working in a team-oriented, collaborative environment
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong customer service orientation
• Demonstrates working technical knowledge of systems administration
• Demonstrated experience solving server/operating system problems that reduce impact to customers/end-users
• Business process and reengineering experience, as well as an understanding of the relationship between processes and policies
• Experience on products using Scaled Agile Framework.

Preferred Qualifications

• Experience working as a business analyst within pharmacy, pharmacy benefits, PBM, or a related healthcare environment.
• Moderate to advanced SQL skills, including experience developing queries to analyze, validate, and troubleshoot data across multiple data sources.
• Experience with GitHub or similar source-control platforms for managing code, queries, documentation, and development changes.
• Understanding of and experience working with API integrations, including the ability to interpret technical documentation and support data exchanges between systems.
• Experience working within the healthcare or health insurance industry, with an understanding of healthcare business processes and data.
• Understanding of how healthcare data is produced, consumed, transformed, validated, and exchanged between internal systems, vendors, and external partners.
• Experience reviewing and interpreting regulatory, compliance, and technical documentation and translating requirements into business rules, system requirements, reporting specifications, or operational processes.
• Experience designing, developing, and validating reports based on regulatory and compliance requirements, including translating written requirements into data elements, business logic, calculations, and report outputs.
• Strong analytical, organizational, communication, and complex problem-solving skills, with the ability to investigate issues across business processes, systems, and data.
• Ability to translate and communicate complex business and technical concepts to both technical and nontechnical audiences.
• Knowledge of healthcare products and services, contractual requirements, health insurance regulations, and regulatory reporting requirements.
• Ability to collaborate effectively with business stakeholders, developers, compliance teams, operational teams, vendors, and other technical resources to develop and implement solutions.

Skills

• Data Analysis
• Problem Solving
• Technology Literate
• Business Literate
• User Experience
• Process Ideation and Development
• Research
• Cross