Product Manager - Tech, Amazon Robotics - S&O - PACE

Socket.dev; Austin (TX); On-site; USD 129,000 - 175,000; Full time

Job summary

Amazon is seeking a technical product manager (PM-T) to drive customer experience and product strategy for AI-centered systems used in robotics deployment within fulfillment centers. You will own software products and AI agents, collaborate with deployment teams, and ensure ROI and customer satisfaction through data-driven decisions.

The role focuses on planning, execution, monitoring, and optimization of deployment software across global robotics programs, with a strong emphasis on field usage,

Qualifications

• 4+ years of customer-facing product development and product management experience.
• Experience defining, launching, and optimizing product and services.
• Knowledge of agile product development and lifecycle management.

Responsibilities

• Works with field teams to understand problems and convert them into use-cases.
• Support in-field product feedback gathering for robotics deployment.
• Evangelize the product in the field and identify opportunities to grow installation base.
• Define and communicate the value proposition of solving problems in the use-case.
• Identify capabilities to solve customer problems and integrate into the strategy.
• Communicate roadmap updates to stakeholders and customers.
• Be accountable to the customer for delivery of promised product value.

Skills

Product management

Customer-facing

Cross-functional collaboration

Data-driven decision making

Education

Bachelor's degree

Job description

The Amazon TD PACE (Tech Deployment - Product, Analytics and Customer Experience) within S&O (Strategy and Operations) organization is seeking a product manager - technical (PM-T) to drive customer experience and product strategy. This PMT will own AI centered systems/tools used during the planning and execution of robotics deployment in our fulfillment centers. They will facilitate the organization in making data driven bar raising decisions, through seamless partnership with the deployment teams and becoming an expert on field usage of the systems and tools they own. This is a fantastic opportunity to work with some of the best engineers in the industry and shape the direction of one of the world’s largest robotics driven fulfillment networks. The organization you are part of is composed of teams which invent for rapid scaling of complex technical solutions, develop products for industrial equipment automation, and provide product ownership through unique field deployment expertise on robotic deployments. The software tools you build will improve deployment quality, cost, speed and add features that reduce complexity creating ease of use and operational excellence. The focus of this PM-T role is the software products and associated AI Agents used to manage deployment of Amazon fulfillment center technology globally. These software products are leveraged by Amazon internal project managers, Amazon internal program managers, and internal and external installers. The scope of these products include functionality such as: project initiation, project planning, project execution, project monitoring & control, project budgeting, mobile application access, standard work instruction, task automation, and data insights and visualization. The products standardize, track, and enable automation in deployment execution which improves reliability and repeatability of Amazon's deployment and testing processes. In PACE, our PM-Ts are expected to listen attentively and speak candidly. Those conversations start with our customers and work backwards to collaborate with our development teams in the TD organization. Our PM-Ts seek data and diverse perspectives and use that insight to respectfully challenge decisions. We push ourselves and our development teams to accomplish more with less. We think big and do not sacrifice long-term value for short-term results. Your success as a TD PM-T will be measured on ROI (known internally as entitlement), customer satisfaction, and attainment of the product’s committed benefits.

Key job responsibilities

Product Focus

• Works with field teams to understand their problems and aggregate them into comprehensive use-cases.
• Support a complex robotics deployment organization through in-field product feedback gathering
• Evangelist of the product in the field, seeking new opportunities to increase depth and breadth of the installation base.
• Establishes the tangible and intangible value proposition of solving the problems in the use-case.
• Identifies capabilities to solve customer problems and works them into the strategy.
• Communicate roadmap updates to stakeholders and customers.
• Accountable to the customer for delivery of promised product value.

Voice of the customer

• Document understanding of the field customers, customer tasks, and their problems for the team’s use.
• Advocate for the customer’s needs with the team creating the robotics product.
• Gathers inputs from stakeholders, customers, and product team to determine prioritization.
• Seek or facilitates customer feedback on designs, early versions of product features, or demos.

Strategy

• Creates a benefit + entitlement VS effort analysis of the proposed product capabilities.
• Defines tangible and intangible (soft) benefit to be created by execution of the product roadmap
• Defines a roadmap with a goal of delivering the maximum benefit to the customer and long-term company value.
• Produce clear, concise documents (e.g., functional, technical specifications, PR/FAQs).
• Impacts and defines the customer experience (CX), feature usability, success metrics (e.g., customer delight, efficiency, ROI), and team-level business goals.

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

• 1. Medical, Dental, and Vision Coverage
• 2. Maternity and Parental Leave Options
• 3. Paid Time Off (PTO)
• 4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

Basic Qualifications:

• 4+ years of customer-facing product development and product management, including defining, launching, and optimizing product and services experience
• Bachelor's degree

Preferred Qualifications:

• Knowledge of agile product development and life-cycle management process
• Experience leading cross-functional teams to deliver products and online services on tight deadlines

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, MA, N.Reading - 129,200.00 - 174,800.00 USD annually

USA, TX, Austin - 129,200.00 - 174,800.00 USD annually

USA, VA, Arlington - 129,200.00 - 174,800.00 USD annually