Product Manager: Strategy, Growth & Customer Focus

T-Mobile

Las Vegas (NV)

On-site

USD 100,000 - 181,000

Full time

12 days ago

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Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Money coaching

Job summary

T-Mobile seeks a Product Manager to lead end-to-end product delivery, from market research to go-to-market execution. You will own product roadmaps, define requirements, and partner with engineering, marketing, and finance to maximize customer value and business impact.

Impressive analytical skills and strong collaboration across teams are required, along with experience in agile software development. This role emphasizes customer empathy, strategic thinking, and leadership across a

Qualifications

Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience (Required)
4-7 years Relevant Product Management experience in an agile software product development environment. (Required)
Agile Methodology (Required)
Backlog Management (Required)
Business Acumen (Required)
Data Analysis (Required)
Market Research (Required)
Product Management (Required)
Stakeholder Management (Required)
Strategic Thinking (Required)
Technical Writing (Required)
User Experience (UX) (Required)
Salesforce Proficiency (Required)
Billing Systems (Required)
At least 18 years of age
Legally authorized to work in the United States

Responsibilities

Vision, Strategy, and Analysis
Owns product end to end for products or features with moderate level of complexity and scope. This includes creating, managing, maintaining and communicating product vision and roadmap.
Identifies target customer(s) for existing or future products drives end user product research.
Partners with business and internal/external stakeholders to understand current customer experiences, identifies areas of opportunity.
Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact.
Leverages rapid hypothesis driven testing methodologies and experiments to inform direction, prioritize investment.
Conducts cost-benefit / ROI / NPV analysis, competitive product analysis, to support decision making.
Works with stakeholders and follows enterprise process to secure and maintain product funding.
Communicates, influences, and sells ideas at Director level and below. This includes regularly delivering product presentations.
Conducts specific ad hoc analysis and provides insights to management on request.
Recommends product feature set and positioning strategies to improve customer experience, and drive or support growth.
Works with external third parties to assess partnerships and licensing opportunities.
Develops and maintains current understanding of tech trends. Assesses how trends impact the roadmap or create opportunity for innovation of the product.
Customer Evangelist
Leverages customer insights for product vision, strategy, roadmap, priorities.
Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities.
Create, manage, foster an active VOC feed for themselves and team.
Actively looks for opportunities to delight or meet customer’s unmet needs.
Evangelizes and advocates for the customer both internally and externally, perpeuating the customer-first mindset.
Creates an environment and culture where the team is immersed in customer-first mindset.
Tests ideas with real customers to ensure that the product delivers the desired benefit.
Product Execution / Delivery
Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for moderately complex products.
Owns and manages product backlog and priorities with our business and technology partners.
Backlog at this level typically serves 1 - 4 Agile / Scrum / Sprint teams.
Scopes and prioritizes activities based on business and customer impact.
Collaborates with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap.
Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority.
Collaborates with stakeholders and Dev / Execution teams to create and communicate anticipated release schedule.
Generates and maintains dashboards and reports that track product health and success metrics.
Conduct Product Quarterly Business Reviews (QBR’s) and Steering meetings.
Runs beta and pilot programs with early-stage products and samples.
Collaborates with advertising and public relations to promote product.
Supports sales, marketing, and other stakeholder teams with the necessary product knowledge and additional documentation.
Assists with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support.
Communicates technical challenges to stakeholders and makes educated trade-off decisions based on those challenges.
Accountable for product quality and performance in production environment. Accountable for product team response in event of critical or high impacting defect, including communications to stakeholders at all levels.
Manages development of adoption tools and training materials.
Identify execution, operational, organizational issues that impede product success. Drive improvement plan to change or resolve issues (within sphere of influence).