Product Manager (ServiceNow)

McKinstry; Seattle (WA); Hybrid; USD 89,010 - 151,300; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match and profit‑

Paid time off and holidays

Medical, prescription, dental, and视p

Job summary

McKinstry in Seattle, WA is seeking a Product Manager to own and evolve the ServiceNow platform. You will define the platform strategy, partner with IT Help Desk, HR, payroll, and business units, and deliver solutions that boost employee experience and operational efficiency.

You will manage the full product lifecycle, prioritize enhancements, and collaborate with vendors and ServiceNow consultants to drive value across the organization while maintaining a strong focus on governance and

Qualifications

• 3–5 years of product management or related technology experience in A/E/C, with ServiceNow familiarity.
• Strong ability to translate business needs into technology solutions delivering measurable value.
• Proven capability to build relationships with stakeholders and manage cross-functional workstreams.

Responsibilities

• Own and drive the ServiceNow platform roadmap, aligning priorities with IT Help Desk, HR, Payroll, and other stakeholders.
• Define enhancements and new features through collaboration with business units.
• Lead platform maturity and delivery, including upgrades, releases, and documentation.
• Produce PRDs, UAT plans, and training materials; coordinate with vendors for solutions and integrations.
• Coordinate design reviews, UAT, and go-live readiness across ServiceNow releases.

Skills

Stakeholder management

Agile methodologies

Project management

Communication

Analytical skills

Travel flexibility

Education

Bachelor's degree or equivalent

Tools

ServiceNow

SharePoint

Power BI

Microsoft Project

Job description

Build the future, spark innovation and align your career with purpose. McKinstry is innovating the waste and climate harm out of the built environment and creating lasting impact. Together, we’re building a thriving planet.

Buildings are a leading contributor to the climate crisis, generating nearly 40% of total global energy‑related carbon emissions. We’re making a lasting impact on our industry and within our communities by addressing the climate, affordability and equity crises through renewables and energy services; engineering and design; construction and facility services.

The Opportunity with McKinstry

At McKinstry, we believe great technology enables great experiences. We invest in enterprise platforms that empower our people, streamline operations, and help us deliver exceptional outcomes for our employees, clients, and communities.

We are seeking a Product Manager to own and evolve our ServiceNow platform. In this highly visible role, you will define the platform strategy and roadmap, partner with stakeholders across the business, and deliver solutions that improve employee experience, operational efficiency, and business outcomes.

With a strong foundation already in place, the opportunity is to shape what’s next—expanding capabilities, driving integrations, optimizing workflows, and maximizing the value of a critical enterprise platform. You’ll serve as the bridge between business needs and technology solutions, translating priorities into impactful outcomes.

We’re looking for someone with strong product management fundamentals, ServiceNow expertise, and a passion for building relationships, solving problems, and driving continuous improvement. This is an opportunity to influence the future of a platform used across the organization.

This role is based in Seattle, WA and operates on a hybrid work schedule.

Key Responsibilities

Product Strategy & Roadmap

• Own and drive the ServiceNow platform roadmap, aligning priorities with IT Help Desk leadership, HR, Payroll, and other business unit stakeholders.
• Define enhancements, new features, and module expansions through close collaboration with business stakeholders, translating needs into clear product requirements.
• Maintain knowledge of the ServiceNow platform, industry trends, and the evolving ServiceNow product roadmap to inform McKinstry’s strategy.
• Develop and maintain business cases to support investment decisions and roadmap prioritization.

Platform Maturity & Delivery

• Lead platform maturity and optimization initiatives — moving McKinstry from implementation to operational excellence across all active ServiceNow modules.
• Manage the full ServiceNow product lifecycle including modifications, upgrades, releases, and long‑term sustainability planning.
• Produce well‑written product documentation including Product Requirement Documents (PRDs), user acceptance test plans, and training materials.
• Partner with IT, ServiceNow consultants, and vendors to specify, deliver, and maintain platform solutions and integrations.
• Lead coordination of product activities including design reviews, UAT, and go‑live readiness across ServiceNow releases.
• Work with Technology Partners to deliver user stories, functional specifications, and acceptance testing for ServiceNow enhancements.

Stakeholder Collaboration

• Facilitate stakeholder working sessions to gather requirements, validate designs, and drive alignment on priorities.
• Lead end‑user training and enablement efforts to ensure adoption and success across the IT Help Desk and business unit teams.
• Contribute to cross‑functional innovation by surfacing insights from users and ServiceNow’s evolving capabilities.

Stewardship & Administrative Support

• Serve as the internal subject matter expert and steward for the ServiceNow platform at McKinstry.
• Deliver accurate, high‑quality, and timely results in product administrative support.

Perform other duties as assigned.

What You Need To Succeed At McKinstry

• 3–5 years of experience in product management or supporting technology solutions within the Architecture, Engineering, and Construction (A/E/C) industry.
• Previous experience with ServiceNow (ITSM or other modules) strongly preferred; ServiceNow CSA or CIS certification is a plus.
• Proven ability to build trusted relationships with stakeholders, understand business needs, and translate requirements into technology solutions that deliver measurable value.
• Bachelor’s degree or equivalent work experience.
• Knowledge of the software development lifecycle (SDLC), Agile principles, and Agile software development methodologies; related certifications are a plus.
• Comfortable navigating a variety of software platforms to understand functionality, troubleshoot issues, and identify opportunities for improvement.
• Demonstrated project management experience.
• Proficiency with Microsoft technologies, including SharePoint, Microsoft Project, and Power BI, is a plus.
• Strong written and verbal communication skills, with the ability to collaborate effectively across all levels of the organization.
• Strong organizational and analytical skills, with exceptional attention to detail.
• Curious, resourceful, and passionate about leveraging technology to improve efficiency and business outcomes.
• Demonstrate and embody McKinstry's core values in daily work, decision‑making, and collaboration.
• Ability and willingness to travel as needed.

PeopleFirst Benefits

When it comes to the basics, we have you covered

• Competitive pay
• 401(k) with employer match and profit‑sharing plan
• Paid time off and holidays
• Comprehensive medical, prescription, dental, and vision with low or zero deductible options and low out of pocket maximums

People come first at McKinstry, and we go beyond the basic benefits with

• Family formation benefits, including adoption and IVF assistance
• Up to 16 weeks paid parental leave
• Transgender inclusive benefits
• Commuter benefits
• Pet insurance
• Building Good paid community service time
• Learning and advancement opportunities via McKinstry University
• McKinstry Moves onsite gyms or reimbursement for remote workers

See benefit plan documents for complete details.

Benefits and Compensation

The pay range for this position is $89,010 - $151,300 per year; however, base pay offered may vary depending on job‑related knowledge, skills, and experience. Base pay information is based on market location. A bonus may be provided as part of the compensation package, in addition to a full range of medical, financial, and or other benefits, dependent on the position offered.

Equal Opportunity

The McKinstry group of companies are equal opportunity employers. We are committed to providing equal employment opportunities to all employees and qualified applicants without regard to sex, gender identity, sexual orientation, age, race, color, creed, marital status, national origin, disability, veteran status, genetic information or any other basis protected by law. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

Drug‑Free Workplace

McKinstry is a drug‑free workplace. Employment is contingent upon successfully passing a pre‑employment drug and alcohol test, complying with the requirements of the Immigration Reform and Control Act and a Confidentiality Agreement, in addition to successful outcomes of background and reference checks.

Work Authorization

Applicants for this role will only be considered if they possess current US Work Authorization, and do not require employer‑sponsored VISA support to begin or remain in this role.