Product Manager — Service of Process

ABC Legal; United States; Remoto; USD 120.000 - 150.000; Tempo pieno

Descrizione del lavoro

ABC Legal is seeking a Product Manager to own one or more Service of Process products, including field mobile apps, customer web portal, and enterprise APIs. You will partner with operations, engineering, and customers to define requirements, set roadmaps, and measure outcomes.

The role emphasizes AI-enabled capabilities and strong ownership of release quality. Reporting to the CTO, you will drive discovery, ensure alignment with business goals, and manage cross-functional coordination.

Competenze

• 4–7 years of product management experience, including at least one product spanning multiple technical surfaces.
• Demonstrated discovery-to-requirements track record, turning insights into shipped work.
• Comfortable working directly with mobile, web, and backend engineering teams.
• Hands-on backlog ownership in a scaled agile environment; SAFe experience is a plus.
• Experience with B2B APIs, integrations, or platform products and enterprise requirements.
• Comfortable with data; SQL is a plus.
• Evidence of raising product standards—discovery, outcomes over outputs, influence.

Mansioni

• Own your product area end to end, including APIs, integrations, and platform behind job assignment and evidence chain.
• Run discovery with field teams and customers to shape requirements.
• Turn insights into shipped software with crisp problem statements and success criteria.
• Collaborate with operations, engineering, and customers; own release quality and risk.
• Ship AI-enabled features responsibly with an accuracy bar and human review path.
• Define success metrics and expose dashboards to monitor outcomes.

Conoscenze

Product management

Discovery

Cross-functional teamwork

Agile methodologies

SQL

Formazione

Bachelor's degree

Strumenti

SAFe

APIs

Descrizione del lavoro

About ABC Legal Services

ABC Legal Services is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview

ABC Legal is a tech-forward, tech-enabled legal services business — we use technology to power a core operational service, not the other way around. We're hiring a Product Manager to help ownone or more ofour Service of Process product line: the mobile app process servers use in the field, the customer-facing web portal, the enterprise APIs our largest clients integrate with, and the proprietary platform that powers job assignment, routing, task management, and evidence chain.

Reporting directly to the CTO as a Product Manager, you willown discovery, requirements, cross-functional coordination, launch readiness, and outcome accountability — not backlog grooming and engineering coordination.You'llwork directly with process servers, our operations team, enterprise customers, and engineering, Our product team today sits closer to the execution side of product and is strongat delivery, lighter on discovery, market insight, and outcome ownership. Part of your role is to model what upstream product work looks like at ABC.

Why This Job Is Interesting

Every job we run is a physical-worldlogisticsproblem — get a real person to a real address, at a timethey'llactually bethere. Our producthas toserve a distributed field workforce, a demanding set of legal customers, an internal operations organization of hundreds, and a court system that has different rules by county.

We'realso further intoproductionAI thanalmost anyonein this industry: dozens of AI agents run live today across service validation, document handling, evidence review, and operational decision support.You'llhelp decide where that belongs in the product and where itdoesn't. Process serving is one of the most analog, paper-bound corners of legal services with county-by-county rules, physical proof of service, workflows that haven't changed in decades. We intend to be the company that rebuilds it around AI first, not the one playing catch-up in five years. You'll help decide what "AI-native" actually means for our business.

Key Responsibilities

Own your product area end to end

• Own outcomes, not just output, for your area of theService ofProcess product line like the APIs and integrations our largest clients build against, and the proprietary platform behind job assignment, routing, task management, and evidence chain, as well as the customer web portal and our field mobile app.

• Set and defend thepriorityorder. Decide what gets built, what waits, and what we stop doing

• Maintain a rolling roadmap that survives contact with reality: sequenced, tied to business outcomes, revised openly when the evidence changes.

Run your own discovery

• Get into the field. Ride along with process servers, sit with the operations teams who work jobs all day, and watch customers use the product.

• Run structured discovery with customers — interviews, win/loss input, support themes, usage data — and turn it into a written point of view about what to build and why.

• Serve two distinct user populations: external customers who want speed, price, and certainty, and internal operators whose throughputdetermineswhether we can deliver it.

Turn insight into shipped software

• Write the requirements: crisp problem statements, success criteria, edge cases, and the operational and legal constraints that apply by jurisdiction

• Own the backlog for your team(s) within ourSAFecadence: features and stories, acceptance, iteration planning, and PI planning.

• Work directly and daily with mobile, web, and backend engineering. Break work into releasable increments, unblock decisions fast, and make tradeoff calls

• Own launch readiness end toend:rollout plan, internal enablement, support readiness, migration and backfill, and a defined rollback path.

• Own release quality for your area. We have no separate QA team: you decide what needs testingand towhat depth, shape the test approach, and coordinate the business owners and operations partners whovalidatethe work in their own domain.

• Make the go/no-gocall, andconfirm afterrelease thatwhat shipped does what the requirements said and that the customer and operational outcomes you predicted showup in production.

Partner with Operations as a first-class customer

• Treat internal operations as a product surface with real users andreal cost. Tooling that saves an ops team minutes perjobcompounds across hundreds of thousands of jobs

• Find where automation, better routing, or better decision support removes manual work — and quantify what that work is worth beforecommitting toit

Ship AI into the product responsibly

• ABC runs AI in production today across service validation, evidence review, document handling, and operational decision support. Own where AI belongs in your product area

• Define the accuracy bar, the human-review path, and thefailurebehavior for every AI-assisted feature before it ships. Default to advisory; earn the right to automate by clearing a threshold you set in advance.

• Hold AI features to the sameoutcomeaccountability as everything else: measured agreement with the qualified human who would otherwise make the call.

Measure, and be accountable to the measurement

• Define the success metric for every initiative before it ships, andname the dashboard where it will be watched.

• Pull your own numbers.You'llhave direct access to our analyticsenvironmentandreporting to decide what worked and what didn’t and act on it

Manage risk and compliance

• Understand the regulatory and evidentiary texture of this business:jurisdiction- specificservice and filing requirements, chain-of-evidence integrity, proof of service standards, and the handling of sensitive case and party data.

• Identifycompliance and operational risk early and design around it — a product decision that creates a defect ina proofof service is a legal problem, not a bug.

• Ensure changescleartheappropriate cross-functionalreview before release.

What We’re Looking For

• 4–7 years of product management experience, including at least one product spanning multiple technical surfaces (e.g.mobile + web, or a field/consumer app backed by a core platform).

• Demonstratedtrack recordof running your own discovery and turning it into shipped requirements — not just executing a spec you werehanded.

• Comfortable working directly with engineering across mobile, web, and backend teams simultaneously.

Hands-on backlog ownership in a scaled agile environment — writing and accepting work, running iteration planning, andparticipatingin quarterly planning.SAFespecifically is a plus; scaled agile of some kind is expected.

• Experience with B2B APIs, integrations, or platform products — versioning, developer-facing documentation, integration partners, enterprise technical requirements. This is where the role is most likely to center.

• Comfortable with data. You can pull your own numbers and build your own view rather thanwaitingonan analyst. SQL is a plus, not a requirement.

• Evidence thatyou'veraised the product bar around you — introduced a discovery practice, moved a team from output to outcomes, or influenced peers and leaders whodon'treport to you. This role carries achangemandate, not just a delivery mandate.

• Experience owning release quality without a dedicated QA team behind you — scoping what to test, running UAT with business stakeholders, and holding people whodon'treport to you to a testing commitment. Ifyou'veonly shipped with a QA org catching things downstream of you, this part of the job will be a real adjustment.

• Some go-to-market experience — comfortable partnering on launch messaging, sales enablement, or customer rollout, not just handing off a shipped feature and moving on.

• Experience navigating a cross-functional sign-off or impact-review process before release, or a clear point of view on why one matters.

• Bachelor's degree or equivalent practical experience.

Nice to have

• Native mobile product experience (iOS/Android), especially apps used by a field workforce in real working conditions.

• Experience building for internal operators — where the product's users are colleagues and their throughput is the business.

• Experience shipping AI-assisted features, and a clear point of view on where automation should andshouldn'treplace human judgment.