Product Manager — Service of Process

Abclegalservices; United States; Remote; USD 110,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Paid time off

Job summary

Abclegalservices is seeking a Product Manager to own segments of its Service of Process product line, including field mobile apps, a customer portal, and enterprise APIs. You’ll drive discovery, define outcomes, and manage roadmaps with CTO reporting.

The role emphasizes upstream product ownership and end-to-end delivery in a fast-moving service environment. The role encompasses external customers and internal operators, with rollout readiness and support readiness built into the workflow.

Qualifications

• Several years of product management experience in B2B SaaS, enterprise software, or platform products.
• Evidence of shifting a team from output-driven to outcome-driven product work, including discovery practices.
• Strong customer curiosity and ability to translate operational and regulatory needs into product requirements.
• Working knowledge of data integration patterns (APIs, file feeds, webhooks) and experience with B2B APIs and enterprise requirements.
• Comfort with data and SQL is a plus.
• Experience owning release quality without a dedicated QA function and some go-to-market experience.
• Bachelor's degree or equivalent practical experience, plus familiarity with a scaled agile framework.

Responsibilities

• Own outcomes end-to-end across one or more Service of Process surfaces, including APIs and the proprietary platform.
• Set and defend priority order and maintain a rolling roadmap aligned to business outcomes.
• Run structured discovery with field staff, operations, and customers and translate findings into a point of view.
• Serve external customers and internal operators whose throughput drives the business.
• Write problem statements, success criteria, edge cases, and jurisdictional constraints; own features and planning in SAFe cadence.
• Lead launch readiness, rollout, enablement, migration, rollback, and post-release verification.

Skills

Product management

B2B SaaS

Roadmapping

Discovery

SAFe

Education

Bachelor's degree or equivalent

Tools

APIs

Developer docs

Enterprise integrations

Job description

Role overview

A tech-forward, tech-enabled legal services company is hiring a Product Manager to own part of its Service of Process product line, spanning a field mobile app for process servers, a customer web portal, enterprise-facing APIs, and the proprietary platform behind job assignment, routing, evidence chain, and task management. Reporting to the CTO, the role carries a genuine upstream product mandate, modeling discovery, market insight, and outcome ownership for a team that has historically been delivery-strong but lighter on those upstream practices.

Responsibilities

• Own outcomes end-to-end across one or more Service of Process surfaces, including APIs and integrations, the proprietary assignment and evidence platform, the customer web portal, and the field mobile app.
• Set and defend priority order across what gets built, what waits, and what stops, and maintain a rolling roadmap tied to business outcomes that is revised openly when evidence changes.
• Run structured discovery: ride along with process servers in the field, sit with operations, interview customers, and turn win/loss, support themes, and usage data into a written point of view.
• Serve two distinct user populations: external customers who want speed, price, and certainty, and internal operators whose throughput drives the business.
• Write crisp problem statements, success criteria, edge cases, and jurisdictional constraints; own features, stories, iteration planning, and PI planning inside a SAFe cadence.
• Lead launch readiness end-to-end, including rollout, internal enablement, support readiness, migration, rollback path, and post-release outcome verification, given there is no separate QA team.

Requirements

• Several years of product management experience in B2B SaaS, enterprise software, or platform products, with comfort making prioritization calls under capacity limits.
• Evidence of shifting a team from output-driven to outcome-driven product work, including introducing discovery practices and influencing peers and leaders.
• Strong customer curiosity and the ability to translate operational and regulatory needs into product requirements alongside trade-off calls.
• Working knowledge of data integration patterns (APIs, file feeds, webhooks) and experience with B2B APIs, integrations, versioning, developer docs, and enterprise technical requirements.
• Comfort with data: ability to pull own numbers and build a view without waiting on analysts; SQL is a plus.
• Experience owning release quality without a dedicated QA function, plus some go-to-market experience such as launch messaging, sales enablement, or customer rollout.
• Bachelor's degree or equivalent practical experience, plus familiarity with a scaled agile framework.

Nice to have

• Native mobile product experience (iOS/Android), especially apps used by field workforces.
• Background building products for internal operators whose throughput is the business.
• Experience shipping AI-assisted features with a point of view on where automation belongs and where it does not.
• Exposure to legal services, legal tech, process serving, litigation support, courts, or another regulated industry.

Benefits and work setup

• Salary range of $110,000 to $120,000 depending on experience.
• Health, dental, and vision insurance; 401(k) with company match; life, AD&D, and long-term disability; FSA options; EAP; pet insurance.
• Paid time off, seven paid company holidays, and four floating holidays.
• Full-time Monday through Friday, 8 a.m. to 5 p.m., remote.