Product Manager, Search Experience

Best Buy; Minneapolis (MN); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive pay

Generous employee discount

Physical and mental well-being support

Job summary

Best Buy in Minnesota is seeking a Product Manager for the Search Experience team to improve performance and stability across BestBuy.com and the mobile app. You will partner with engineering, design, analytics, business, and operations to identify opportunities, define priorities, and deliver measurable improvements to customer experience and business outcomes.

This hybrid role requires data-driven decision making, strong customer focus, and cross-functional leadership to align teams through

Qualifications

• 5+ years of product management experience or related experience delivering digital products, platforms, or customer experiences.
• 2+ years of experience using data, experimentation, and customer insights to drive product decisions and measure outcomes.
• 2+ years of experience in strategy creation, customer-focused solutioning, cross-functional leadership, etc.
• Demonstrated ability to influence priorities and drive alignment across multiple teams and partners.
• Bachelor's degree in IT, Computer Science, Engineering, Business, Marketing, or related field OR equivalent experience.

Responsibilities

• Define the product strategy and roadmap for performance across search, browse, and listing pages.
• Partner with engineering, design, analytics, and architecture to prioritize opportunities.
• Establish and drive metrics like Core Web Vitals and experience health indicators.
• Use customer insights and experimentation to identify friction points and justify investments.
• Balance customer outcomes with technical investments and business objectives.
• Lead cross-functional alignment across teams, including legal and partners.

Skills

Product management

Data-driven decisions

Cross-functional leadership

Influence stakeholders

Education

Bachelor's degree or equivalent experience

Job description

As a Product Manager on Best Buy's Search Experience team, you’ll be responsible for improving the performance and stability of the experiences that help millions of customers discover products across BestBuy.com and the Best Buy mobile app. You'll partner closely with engineering, design, analytics, business, and operations teams to identify opportunities, define priorities, and deliver measurable improvements to our customer experience and business outcomes. This role combines strategy, data-driven decision making, and cross-functional leadership as you ensure that our customers can quickly and seamlessly find what they need regardless of device or channel. You’ll need to define product priorities, measure impact through experimentation, and influence partner teams and stakeholders across the organization. Success in this role requires a strong customer mindset, data-driven decision making, and the ability to lead and influence cross-functional teams through complex technical and product challenges.

This role is hybrid, which means you will be required to work some days on-site at the Best Buy location listed on this posting and some days virtually from home or another non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process.

What You'll Do

• Support the definition and execution of the product strategy and roadmap for performance across product discover experiences, including the search, browse, and promotional listing pages
• Partner with engineering, design, analytics, and architecture teams to identify and prioritize opportunities that improve the customer experience, site speed, reliability, and business performance
• Establish and drive key performance metrics, including Core Web Vitals and other experience health indicators across web and app
• Use customer insights, analytics, experimentation, and operational data to identify friction point sand validate product investments
• Balance customer outcomes, technical investments, and business objectives to make informed prioritization and tradeoff decisions
• Lead cross-functional alignment across engineering, design, operations, legal, partner product teams, business and other key stakeholders
• Translate complex technical challenges into clear customer and business outcomes for leaders and partners across the organization
• Build strong partnerships with engineering teams to continuously improve the scalability, performance, and resilience of product discovery experiences
• Measure product impact through experimentation, performance monitoring, and KPI tracking, using learnings to inform future strategy and roadmap decisions
• Contribute to product operating mechanisms including roadmap planning, prioritization, OKRs, and regular business reviews

Basic Qualifications

• 5+ years of product management experience or related experience delivering digital products, platforms, or customer experiences
• 2+ years of experience using data, experimentation, and customer insights to drive product decisions and measure outcomes
• 2+ years of experience in strategy creation, customer-focused solutioning, cross-functional leadership, etc.
• Demonstrated ability to influence priorities and drive alignment across multiple teams and partners
• Bachelor's degree in IT, Computer Science, Engineering, Business, Marketing, or related field OR equivalent experience

Preferred Qualifications

• Experience improving digital customer experiences through performance, reliability, scalability, or usability initiatives
• Familiarity with web and mobile experience metrics such as Core Web Vitals, page performance, latency, and other application health indicators
• Experience leading product teams and partnering with engineering teams on highly technical product challenges
• Experience working in retail, e-commerce, search, discovery, content, and/or customer-facing experiences

What’s In It For You

We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our Benefits Include

• Competitive pay
• Generous employee discount
• Physical and mental well-being support

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

About Us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.