Product Manager- SaaS Platforms

NetCom Learning; New York (NY); Remote; USD 100,000 - 130,000; Full time

Job summary

NetCom Learning recherche un Product Manager basé aux États-Unis pour diriger ses plateformes SaaS, Proctoring 365 et CERTs 365. Ce rôle senior implique la gestion totale du cycle de vie des produits, la collaboration avec diverses équipes, et la priorité à la sécurité et à l'optimisation des performances. Le candidat idéal aura 5+ ans d'expérience en management de produit SaaS, avec des compétences fortes en communication et en alignement des parties prenantes. Offrant un environnement collaboratif et des opportunités de croissance, ce poste est rémunéré de manière compétitive avec des bonus basés sur la performance.

Benefits

Remote-first culture

Performance-based equity/bonuses

Collaborative culture

Fast growth path with C-level visibility

Qualifications

• 5+ ans d'expérience en management de produit SaaS, de préférence dans EdTech.
• Expérience dans des environnements réglementés.
• Compréhension des outils de gestion de backlog.

Responsibilities

• Définir et évoluer la stratégie produit et gérer le cycle de vie complet du produit.
• Collaboration avec les équipes techniques pour la gestion des cycles de sprint.
• S'assurer que les plateformes répondent aux normes de sécurité et de conformité.

Skills

SaaS product management

Agile/Scrum

API-driven products

Stakeholder alignment

Product storytelling

Tools

JIRA

Confluence

Figma

Notion

Job description

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Role Overview

We are hiring a USA-based Product Manager to take full ownership of the vision, execution, and growth of our two core platforms: Proctoring 365 and CERTs 365, as well as related learner-facing applications. This is a senior, high-impact role with cross-functional collaboration across engineering, design, operations, sales, content, and marketing.

You will work closely with the General Manager to shape the product roadmap and execute on business-critical priorities. Your job is to ensure the platforms meet the highest standards of security, scalability, usability, and learner success, while helping AI CERTs maintain a competitive edge in the fast-growing AI certification and proctoring landscape.

Key Responsibilities

• Strategic Product Leadership
• Define and evolve the product strategy across certification delivery and secure proctoring.
• Balance customer needs, compliance requirements (e.g., ISO 17024), and platform scalability.
• Lead product discovery and roadmap alignment with the GM and leadership team.

• Platform Ownership & Execution
• Own the complete product lifecycle – from requirement gathering and backlog grooming to go-live and continuous optimization.
• Work directly with engineering teams to manage sprint cycles, tech specs, QA, release plans, and documentation.
• Manage technical debt, architectural needs, and long-term scalability across mobile and web environments.

• Integration & Ecosystem Growth
• Deliver plug-and-play integrations with leading LMS, CRM, payment, and identity systems (Moodle, Canvas, Salesforce, Stripe, etc.).
• Develop use cases and workflows for ATPs, universities, enterprises, and end learners using CERTs 365 and Proctoring 365.

• Compliance, Security & Performance
• Ensure the platform meets global security, privacy, and exam-compliance standards.
• Design and enforce workflows for audit logging, candidate behavior monitoring, AI-based exam flagging, and escalation protocols.

• Stakeholder Communication
• Act as the central node between tech, marketing, business, and external partners.
• Prepare updates and recommendations for the General Manager with detailed impact analysis.
• Work with support and sales to identify pain points, bugs, and feature requests.

• Metrics & Optimization
• Define and measure KPIs like candidate dropout rate, exam integrity alerts, time-to-launch for partners, SLA adherence, platform uptime, and NPS.
• Run A/B tests and feature experiments to iteratively improve UX and feature adoption.

Required Qualifications

• Must be a USA-based candidate.
• 5+ years of experience in SaaS product management, preferably in EdTech, exam delivery, or compliance-heavy platforms.
• Deep understanding of Agile/Scrum and backlog management tools (JIRA, Confluence, Figma, Notion).
• Experience owning API-driven products or platforms that require third-party integrations.
• Strong skills in product storytelling, cross-functional communication, and stakeholder alignment.
• Proven experience working with security-first applications or regulated environments.

Preferred Qualifications

• Knowledge of ISO 17024, NIST standards, or ADA-compliant design for digital testing environments.
• Familiarity with AI-enabled features such as facial recognition, behavior detection, or secure browser integration.
• Experience supporting a global user base (multi-timezone, multi-language, high concurrency).

What We Offer

• Remote-first, high-impact role in a mission-driven organization.
• Full ownership of flagship platforms shaping the future of AI certification.
• Competitive base salary with performance-based equity/bonuses.
• Collaborative culture that supports innovation and accountability.
• Fast growth path with C-level visibility and decision-making power.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Professional Training and Coaching

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