Product Manager | Retail

Epicor Software Corporation; United States; On-site; USD 94,000 - 151,000; Full time

Benefits offered by this job

Health and Wellness

Internal Mobility

Career Development

Inclusive workplace

Work-life balance

Global Mobility

Job summary

Epicor Software Corporation is seeking a Product Manager to translate partner and customer needs into actionable product requirements and drive successful outcomes across a large-scale retail environment.

You will gather requirements, support release planning, and collaborate with development teams to resolve product and system challenges. This role emphasizes strong analytical thinking, stakeholder management, and the ability to operate effectively across technical and non-technical teams.

Qualifications

• Experience in product management or related roles with ability to translate business needs into requirements.
• Strong analytics to identify patterns and translate needs into actionable requirements.
• Ability to work cross-functionally with technical and non-technical teams.
• Excellent communication and relationship-management skills with partners and internal teams.

Responsibilities

• Gather and translate partner, customer, and internal stakeholder requirements into clear product specifications for development teams.
• Manage product-related projects through release cycles, including planning, requirements definition, development handoff, pilot support, and follow-through.
• Serve as a day-to-day product liaison for a strategic retail partner, building strong relationships and supporting ongoing alignment.
• Analyze product, system, and data-related issues involving point-of-sale, inventory, order management, and related retail workflows.
• Partner with development, product, professional services, support, marketing, and organizational readiness teams to resolve issues and support successful product adoption.
• Champion customer and partner needs internally, ensuring the right resources are engaged to solve problems and move initiatives forward.
• Support new application development efforts by helping create content, clarify requirements, and prepare internal teams for product changes.

Skills

Product management

Business analysis

Requirements analysis

Cross-functional collaboration

Stakeholder management

Ambiguity tolerance

MS Office

Travel readiness

Job description

Are you ready to elevate your career as a Product Manager? As a Product Manager, you will serve as a key product liaison for a strategic partner in the home center, hardware, and building materials industry, helping translate business needs into clear product requirements and successful product outcomes. You will be responsible for gathering requirements, supporting release planning, partnering with development teams, and helping resolve product and system challenges across a large-scale retail environment. We are seeking applicants with strong analytical thinking, relationship-building skills, and the ability to connect business needs with practical technology solutions.

What you will be doing:

• Gather and translate partner, customer, and internal stakeholder requirements into clear product specifications for development teams.
• Manage product-related projects through release cycles, including planning, requirements definition, development handoff, pilot support, and follow-through.
• Serve as a day-to-day product liaison for a strategic retail partner, building strong relationships and supporting ongoing alignment.
• Analyze product, system, and data-related issues involving point-of-sale, inventory, order management, and related retail workflows.
• Partner with development, product, professional services, support, marketing, and organizational readiness teams to resolve issues and support successful product adoption.
• Champion customer and partner needs internally, ensuring the right resources are engaged to solve problems and move initiatives forward.
• Support new application development efforts by helping create content, clarify requirements, and prepare internal teams for product changes.

What you will likely bring:

• Experience in product management, business analysis, requirements analysis, project planning, or a similar role.
• Strong analytical skills, with the ability to understand business problems, identify patterns, and translate needs into actionable requirements.
• Ability to work cross-functionally with technical and non-technical teams, including development, services, support, and customer-facing stakeholders.
• Strong communication and relationship-management skills, with the ability to build credibility with partners and internal teams.
• Comfort navigating ambiguity, managing competing priorities, and championing issues through resolution.
• Proficiency with Microsoft Office tools and the ability to learn internal product and development tools.
• Willingness to travel regularly to a strategic partner campus on a regular cadence

What could set you apart:

• Home Center Industry Experience, including hardware, home improvement, building materials, hard goods retail, or adjacent retail environments.
• Experience with ERP, retail technology, point-of-sale, inventory, supply chain, or order management systems.
• Experience supporting product needs for national accounts, franchise networks, retail partners, or multi-location customer environments.
• Familiarity with partner-facing product management, customer escalations, release readiness, or pilot implementations.
• Experience working with home center, hardware, building materials, or similar retail communities.
• Located in the greater Illinois area or ability to travel there 2-3 times a month

#LI-SK #LI-REMOTE

About Epicor

We’re Proactive, Proud, Partners.

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.

• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.

• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.

• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.

• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.

• Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.

We are an equal-opportunity employer.

Range:

Minimum: $94,000 USD Maximum: $151,000 USD

The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.