Product Manager, Print as a Service

HP Inc.; Vancouver (WA); On-site; USD 83,000 - 128,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Paid parental leave

Job summary

HP Inc. in the United States (Vancouver, WA) is seeking a Product Leader for Print as a Service within the Consumer Services and Solutions group.

You will drive discovery, market requirements, and the service development, orchestrating cross-functional teams to deliver customer-friendly print services at scale. You will champion AI-enabled, modern software practices, operate with an entrepreneurial mindset, and translate complex inputs into actionable decisions, overseeing end-to-end lifecycle

Qualifications

• Experience in product management, strategy, operations, consulting, or related disciplines with ability to solve problems and deliver results.
• Experience building customer-facing products or services across multiple disciplines and stakeholder groups.
• Proven track record delivering measurable customer and business outcomes.
• Strong communication, stakeholder management, and organizational skills.
• BA/BS required; MBA preferred.
• Intellectual curiosity, learning agility, and sound judgment; delivery focus.

Responsibilities

• Manage the end-to-end product lifecycle from ideation through launch and optimization.
• Develop deep customer understanding via research, analytics, and direct engagement.
• Develop business cases and investment recommendations for new products and services.
• Partner with cross-functional teams across R&D, Design, Marketing, Finance, IT and others to realize the vision.
• Maintain a relentless focus on customer experience using data-based decision making.
• Own and track key outcomes: adoption, engagement, retention, revenue, profitability.
• Champion experimentation and continuous learning, leveraging AI and modern software practices.

Skills

Entrepreneurial mindset

Influence without authority

Customer needs analysis

Ambiguity handling

Data-driven decisions

Tradeoff decisions

Ownership & delivery

AI & modern software practices

Learning agility

Education

BA or BS

MBA preferred

Job description

Product Manager, Print as a Service

HP has committed to a strategic pivot to a "service-first" approach to products/solutions with the aim of delivering higher customer value in novel ways. Our Consumer Services and Solutions (CSS) organization is charged with creating, incubating, delivering, and managing innovative new service businesses and business models.

As a product leader in CSS, you will spearhead the development and delivery of print-as-a-service, transforming the way consumers and small businesses utilize print and fundamentally changing the relationships they have with HP. You will orchestrate the discovery and socialization of market requirements, drive the development of the service and its extensions, and be accountable for their market success.

We are agents for change within HP. For this role, we are seeking a strong product innovator who is entrepreneurial at their core, exhibiting a deep curiosity, an agile mindset, and a strong passion for using technology to create frictionless customer experiences at scale. If you are visionary, quick to embrace new technologies, champion modern AI and modern software development processes, have worked in continuous delivery/continuous integration environments, and have demonstrated the ability to collaborate with internal and external partners to incorporate capabilities that will accelerate the uniqueness of novel solutions, we’d love to hear from you.

As a CSS Product Leader, You…

• Possess an entrepreneurial mindset and are passionate about creating great products and customer experiences
• Inspire others around a shared vision and effectively influence across organizations, even without direct authority
• Understand customer needs, competitive dynamics, and how to create compelling value propositions
• Thrive in ambiguous environments, independently identifying opportunities, defining problems, and developing solutions
• Use data, experimentation, and customer insights to make informed decisions and continuously improve outcomes
• Balance customer needs, business objectives, and technical constraints to make effective tradeoff decisions
• Demonstrate strong ownership and bias for action, overcoming obstacles and driving initiatives to completion

Key Responsibilities

• Manage the end-to-end product lifecycle from ideation and discovery through launch, scale, and optimization
• Drive deep customer understanding through research, analytics, and direct engagement
• Develop business cases and investment recommendations for new products and services
• Partner with cross-functional team members toward the successful realization of the vision. Includes R&D, Design, Marketing, Region, Ops, Channel Partners, Legal, Finance, IT, retail partners, and others
• Maintain a relentless focus on customer experience, leveraging data-based decision making through partnerships with web analytics, business intelligence, and market research teams
• Own and track key business outcomes, including customer adoption, engagement, retention, revenue growth, and profitability
• Champion experimentation and continuous learning, leveraging AI and modern software practices to accelerate innovation
• Quickly learn unfamiliar domains and convert complex information into actionable decisions
• Quickly learn unfamiliar domains and synthesize complex technical, customer, and business inputs into actionable decisions

Knowledge, Experience, and Education Required

• Experience in product management, strategy, business operations, consulting, entrepreneurship, or related disciplines. Equivalent experience considered. Demonstrated ability to solve complex problems, influence stakeholders, and deliver measurable results
• Experience building customer-facing products, services, or business initiatives. Experience working across multiple disciplines, technologies, and stakeholder groups is highly valued
• Demonstrated success driving products, services, or business initiatives that delivered measurable customer and business outcomes
• Strong communication, stakeholder management, and organizational skills
• BA or BS required. MBA preferred
• We value intellectual curiosity, learning agility, sound judgment, and a demonstrated track record of delivering results as much as prior experience in any specific product domain

The pay range for this role is $83,000 to $127,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
• 4-12 weeks fully paid parental leave based on tenure
• 11 paid holidays
• Additional flexible paid vacation and sick leave (US benefits overview (https://hpbenefits.ce.alight.com/) )

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job -

Marketing

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

25%

Relocation -

Yes

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy (https://www8.hp.com/h20195/v2/GetDocument.aspx?docname=c08129225) or read about your rights as an applicant under the law here: "Know Your Rights: Workplace Discrimination is Illegal (http://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) "