Product Manager - Onboarding

Working Nomads; United States; Remote; USD 130,000 - 160,000; Full time

Job summary

A leading financial infrastructure platform is seeking an experienced Product Manager to define the strategy for onboarding experiences. The ideal candidate will have over 8 years in Product Management, a strong track record of delivering user experiences for complex products, and skills in stakeholder management. Experience with B2B SaaS and compliance in financial services is preferred. This role offers an exciting opportunity to shape user engagement in financial products.

Qualifications

• 8+ years in Product Management, delivering exceptional user experiences.
• Experience managing technical software products from inception to launch.
• Proven track record of leading complex projects.

Responsibilities

• Define strategy and roadmap for onboarding experiences.
• Act as voice of the user in product designs.
• Collaborate with product teams to gather requirements.

Skills

User experience design

Stakeholder management

Communication skills

Project management

Job description

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The risk onboarding team is the front door to the internet economy. We build and maintain the user experiences and underlying infrastructure that helps new users access all of Stripe’s financial products. Our team creates delightful user experiences while running all the necessary risk and compliance checks so new users can get and stay enabled with confidence.

What you’ll do

Responsibilities

• Define the strategy and roadmap for all onboarding experiences from a risk and compliance perspective
• Act as the voice of the user in product and API designs, gathering direct feedback from customers and internal stakeholders
• Collaborate with other product teams to understand requirements and incorporate them into our planning
• Work with engineering, design, and go-to-market teams on designing a personalized and scalable onboarding experience

Who you are

• 8+ years in Product Management, specifically in delivering exceptional user experiences for complex and technical products.
• Experience managing technical software products from kick-off to ship
• Consistent track record of leading ambitious and ambiguous 0-to-1 projects
• Strong stakeholder management including navigating difficult situations, negotiating timelines, and influencing internal and external stakeholders across organizations and borders
• Strong communications skills - you can summarize and express complex requirements in an accessible and precise manner

Preferred qualifications

• Preferably has experience with B2B SaaS
• Preferably has experience with compliance and regulation in financial services
• Experience working on a growth oriented team, particularly around experimentation