Product Manager, Observability

Triwill Group; New York (NY); Hybrid; USD 172,000 - 258,000; Full time

Benefits offered by this job

Equity

Healthcare

WFH budget

Flexible time off

Mentorship and events

Job summary

Vercel is seeking a Product Manager, Observability, to own the strategy and roadmap for our observability products. You will partner with engineering and design to make telemetry actionable for developers and define native vs. integration surfaces with Datadog, Sentry, and Grafana.

You will work with Enterprise customers and Sales on adoption, own pricing decisions with Finance, and craft launch docs with PMM. Hybrid role based in New York, NY.

Qualifications

• 5+ years in product management for developer/infrastructure products.
• Experience shipping technical products used by engineers.
• Ability to read traces and reason about data costs and sampling.
• Strong data querying and analytical mindset.

Responsibilities

• Own strategy and roadmap for observability products from ingestion to developer-facing surfaces.
• Turn signals into a sequenced plan with clear tradeoffs.
• Partner daily with engineering and design to improve telemetry readability.
• Define native vs. integration strategy with vendors like Datadog, Sentry, Grafana.
• Work with Enterprise customers and Sales on observability needs.
• Own pricing and packaging decisions with Finance and GTM.
• Draft launch narratives and documentation; coordinate with PMM.
• Define and track metrics to measure success.

Skills

Product management

Developer/infrastructure products

Data fluency

Pricing/packaging decisions

Cross-functional collaboration

Tools

OpenTelemetry

Datadog

Sentry

Grafana

New Relic

Job description

About Vercel:

Vercel is the agentic infrastructure company. We free people and agents to ship what's next.

For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience.

Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents.

We are building the platform for that future, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. Whether you're building our products, supporting our customers, growing our community, or shaping our story, you'll help define what comes next.

About the Role:

We are looking for a Product Manager, Observability to join our Product team. You will own the strategy and roadmap for Vercel's observability products, including Runtime Logs, OpenTelemetry tracing, and Drains, which let teams stream logs, traces, Web Analytics events, and Speed Insights metrics into the systems they already use. You will partner closely with engineering and design to help customers understand and debug what they run on Vercel, both through Vercel's native surfaces and through integrations with vendors that support OpenTelemetry. You will report to the product lead and will be located in New York, NY (hybrid).

If you're based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you're located beyond that distance, the role is fully remote. For location-specific details, please connect with our recruiting team.

What You Will Do:

• Own strategy and roadmap for Vercel's observability products, from telemetry ingestion through the surfaces developers use to debug and monitor.
• Turn ambiguous signal - support escalations, customer interviews, usage data, competitive shifts - into a sequenced plan with clear tradeoffs.
• Partner daily with engineering on scoping, and with design on making dense telemetry data genuinely legible.
• Define the native-vs-integrate line: what Vercel builds, and where we make Datadog, Sentry, Grafana, Honeycomb, and New Relic work seamlessly.
• Work with Enterprise customers and Sales/Solutions on observability needs that block adoption or expansion.
• Own pricing and packaging decisions with Finance and GTM - observability is metered, and unit economics are part of the product.
• Write the launch narrative: changelogs, blog posts, docs direction, in partnership with PMM
• Define the metrics that tell you it's working, and hold the team to them.

About You:

• 5+ years in product management, with meaningful time on developer, infrastructure, or data-intensive products.
• You've shipped something technical enough that engineers treated you as a peer. You can read a trace waterfall and reason about cardinality, sampling, and retention costs.
• Comfortable owning a domain end to end without a PM above you translating strategy into work.
• You use the products you build on, and you have opinions about the ones you don't.
• Fluency with data: you write your own queries and don't wait on someone else to answer a usage question.

Bonus If You:

• Have worked at an observability, APM, or monitoring company, or been the internal power user of one at scale.
• Have shipped AI or agent-facing developer tooling.
• Have owned consumption-based pricing for a technical product.
• Are an active Next.js or Vercel user.

Benefits:

• Competitive compensation package, including equity.
• Inclusive Healthcare Package.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
• Flexible Time Off.
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

The San Francisco, CA base pay range for this role is $172,000 - $258,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process.

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.