Product Manager, Navigation & Guidance Solutions

Blue Cross and Blue Shield of Massachusetts Inc.; Boston (MA); Hybrid; USD 105,000 - 128,000; Full time

Job summary

Blue Cross Blue Shield of Massachusetts is seeking a Product Manager, Navigation & Guidance Solutions, to lead digital healthcare products and navigation offerings designed to improve affordability, quality, member experience, and health outcomes. You will collaborate with Sales, Network Management, Clinical, Operations, Finance, and Marketing to support strategy, design and execution.

The role emphasizes cross-functional leadership, strong communication, and expertise across healthcare

Qualifications

• Strong knowledge of healthcare, health insurance products, provider networks, or healthcare delivery systems.
• Strong communication, presentation, analytical, and organizational skills, with the ability to communicate effectively at all levels, including senior management.
• Comfortable independently problem solving and escalating as appropriate for strategic guidance.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to communicate complex healthcare concepts clearly and effectively to all levels.
• Demonstrated initiative and willingness to learn and grow within a product management environment.
• Proficiency with Microsoft Office applications including Excel and PowerPoint.
• Familiarity with project management practices and tools (such as JIRA and Microsoft Project) is helpful but not required.
• Experience working with or managing vendors in the medical, health insurance products, and/or financial spaces is helpful but not required.

Responsibilities

• Support the development, enhancement, implementation, and management of digital healthcare products and navigation solutions.
• Lead cross-functional initiatives and collaborate with internal stakeholders to support product strategy and execution.
• Serve as a subject matter expert on assigned products.
• Support business case development, KPI tracking, and financial and operational analysis.
• Gather and document business requirements and support solution development for product enhancements or development of new products and services.
• Ensure alignment with regulatory and compliance requirements.
• Serve as a product expert; support Sales, broker, and account management efforts through presentations, training, and RFP responses.
• Contribute to product positioning materials and internal communications.
• Monitor product performance, market feedback, and operational considerations to identify new areas of opportunity or enhancements.
• Build strong collaborative relationships across teams.

Skills

Healthcare knowledge

Health insurance products

Provider networks

Communication

Presentation

Analytical skills

Organizational skills

Problem solving

Time management

Excel/PowerPoint

JIRA

Microsoft Project

Education

Bachelor's Degree

Tools

JIRA

Microsoft Project

Excel

PowerPoint

Job description

Ready to help us transform healthcare? Bring your true colors to blue.

What we need

The Product Manager, Navigation & Guidance Solutions, supports the development, enhancement, implementation, and ongoing management of innovative healthcare products and solutions designed to improve affordability, quality, member experience, and healthcare outcomes. Specifically, this role will be responsible for developing and managing offerings that support digital navigation, consumer engagement, and guidance within the healthcare journey. The Product Manager may also support other healthcare offerings across a broad portfolio of products intended to meet evolving employer and market needs, as well as improve affordability, quality, member experience, and healthcare outcomes. Some examples include provider network-based, consumer engagement, and/or financial healthcare solutions (e.g., Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs)). The Product Manager partners closely with external vendors as well as cross-functional teams including Sales, Network Management, Clinical, Operations, Finance, Actuarial, Marketing, Digital, and Technology to support product strategy, design, implementation, operational readiness, and ongoing enhancement initiatives. This position is eligible for the Flex persona. We welcome local and out-of-state candidates under a hybrid model: those living within 50 miles of a BCBSMA office (Boston or Hingham) are required to work in office twice a week, while those living farther than 50 miles will work remotely with a requirement to visit the office quarterly. This may change based on business need.

Your day to day

Your day to day Support the development, enhancement, implementation, and management of digital healthcare products and navigation solutions. Lead cross-functional initiatives and collaborate with internal stakeholders to support product strategy and execution. Serve as a subject matter expert on assigned products. Support business case development, KPI tracking, and financial and operational analysis. Gather and document business requirements and support solution development for product enhancements or development of new products and services. Ensure alignment with regulatory and compliance requirements. Serve as a product expert; support Sales, broker, and account management efforts through presentations, training, and RFP responses. Contribute to product positioning materials and internal communications. Monitor product performance, market feedback, and operational considerations to identify new areas of opportunity or enhancements. Build strong collaborative relationships across teams.

We're Looking for:

• Strong knowledge of healthcare, health insurance products, provider networks, or healthcare delivery systems.
• Strong communication, presentation, analytical, and organizational skills, with the ability to communicate effectively at all levels, including senior management.
• Comfortable independently problem solving and escalating as appropriate for strategic guidance.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to communicate complex healthcare concepts clearly and effectively to all levels.
• Demonstrated initiative and willingness to learn and grow within a product management environment.
• Proficiency with Microsoft Office applications including Excel and PowerPoint.
• Familiarity with project management practices and tools (such as JIRA and Microsoft Project) is helpful but not required.
• Experience working with or managing vendors in the medical, health insurance products, and/or financial spaces is helpful but not required.

What You Bring:

• Bachelor’s Degree required.
• 3-6 years of relevant healthcare, product, operations, consulting, or business experience.
• Experience with health insurance products and services.

Minimum Education Requirements

High school degree or equivalent required unless otherwise noted above.

Location, Time, Salary

Location: Boston.

Time Type: Full time.

Salary Range: $104,670.00 - $127,930.00. The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability. This job is also eligible for variable pay.

Benefits

• Paid time off
• Medical/dental/vision insurance
• 401(k)
• A suite of well-being benefits to eligible employees

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Why Blue Cross Blue Shield of MA?

You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. For more information on how we work and support that work/life balance visit our "How We Work" Page.

Voted as the highest in member satisfaction among Massachusetts commercial health plans by JD Power, Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. We have been a market leader for over 75 years, and are consistently ranked among the nation's best health plans. Our daily efforts are dedicated to effectively serving our 2.8 million members, and consistently offering security, stability, and peace of mind to both our members and associates.

Our Commitment to You

We are committed to investing in your development and providing the necessary resources to enable your success. We are dedicated to creating a refreshing and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path. We take pride in our diverse, community-centric, wellness-focused culture and believe every member of our team deserves to enjoy a positive work-life balance.

Equal Employment Opportunity

Blue Cross Blue Shield of Massachusetts is an Equal Employment Employer - veterans/disability. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law. Blue Cross Blue Shield of Massachusetts will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Blue Cross Blue Shield of Massachusetts's legal duty to furnish information.