Product Manager - Medicaid - Remote

Davita Inc.; Eden Prairie (MN); Hybrid; USD 89,000 - 177,000; Full time

Job summary

Join a leading healthcare organization as a Product Manager focused on enhancing member experiences through strategic product development and cross-functional collaboration. You will leverage member insights to drive innovations and improve service delivery, contributing to a mission of delivering better health for all. Enjoy flexible remote work opportunities while tackling complex challenges in a dynamic environment.

Benefits

Comprehensive benefits package

Incentive and recognition programs

401k contribution

Qualifications

• 4+ years in Integrated DSNP and member experience expected.
• Proven ability in product development or management.
• Strong communication skills demonstrated in various settings.

Responsibilities

• Document end-to-end member experience and strategize improvements.
• Act as subject matter expert for product development.
• Build relationships with cross-functional partners to enhance member experience.

Skills

Communication

Problem Solving

Project Management

Analytical Skills

Education

Relevant Degree in Healthcare or Business

Tools

MS Office Suite

Miro

Job description

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

Our members are integral to our product and all decisions should be made with them in mind. As a Product Manager, Member Experience, you will be responsible for Member Experience: end-to-end journey mapping, brand, outreach, engagement and digital strategy for Integrated DSNP. This role will help influence our multi-year strategy and delivery of an enhanced member and outreach experience. Use insights from the Voice of Customer to help influence product changes.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Understand the member demographics and profile for Integrated Medicaid / DSNP


• Document end-to-end member experience and help build strategy to fill gaps in experience


• Navigate and understand upcoming changes to Integrated DSNP in accordance with CMS and regulatory requirements


• Act as member subject matter expert for Product Development team as they create overall consumer solutions


• Use voice of consumer to identify actionable product changes and opportunities


• Explore, build and foster relationships with cross-functional partners (Marketing, Operations, Clinical, Regulatory) to drive change and positively impact the member experience


• Enhancements should lead to increased value of the program, competitive differentiation, and growing enrollment


• Develop and deliver innovative member outreach to engage consumers to best fit their needs

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 4+ years Integrated DSNP


• 4+ years healthcare / health plan or related experience


• 4+ years member experience


• 2+ years product development or management experience


• Proficiency with MS Office suite (Word, Excel, Visio, and PowerPoint)


• Proficiency with Miro


• Demonstrated ability to communicate ideas clearly and concisely to leadership


• Demonstrated ability to manage products, people and prioritize deliverables


• Proven solid writing, presentation and speaking skills


• Proven organizational skills with ability to be flexible and work with ambiguity

Preferred Qualifications:

• Healthcare industry experience


• Solid attention to detail, initiative and self-motivation


• Solid demonstrated ability to lead business initiatives to a successful result


• Demonstrate leadership ability


• Ability to effectively deal with moderate levels of ambiguity, can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, comfortably handles risk and uncertainty


• Excellent written, verbal, and interpersonal communication skills. Effective formal presentation and facilitation skills in a variety of settings.


• Solid analytical abilities, organization, and project / process management skills


• Good problem solving, planning and decision-making skills. Accurately scopes out projects and sets objectives and goals


• Ability to manage projects simultaneously and achieve goals

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

The salary range for this role is $89,800 to $176,700 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.