Product Manager - Insurance & Billing

Sessions Health; United States; Remote; USD 120,000 - 165,000; Full time

Benefits offered by this job

Fully remote work environment

Flexible work schedule

Generous PTO and holidays

Comprehensive health, dental, vision

Job summary

Sessions, Inc. is seeking a Product Manager to own the end-to-end billing experience, including insurance workflows, self-pay, payments, and financial tools in a fully remote role across the United States.

You will drive billing strategy, roadmap planning, and prioritization, collaborating with engineering, design, and customer success to deliver a scalable solution for outpatient mental health practices and larger healthcare organizations.

Qualifications

• 3–5 years of hands-on experience with mental health insurance billing.
• Strong working knowledge of the insurance-claim lifecycle from service through submission, adjudication, payment, denial, correction, and resubmission.
• Familiarity with CPT codes, ICD-10 diagnoses, payer IDs, NPIs, taxonomy codes, ERAs and EOBs, secondary claims, eligibility verification, and prior authorization.
• Ability to explain complex billing concepts clearly to non-experts.
• Strong problem-solving skills and curiosity about why workflows fail.
• Excellent written communication and organizational skills.

Responsibilities

• Own discovery and product work across the full billing experience, including insurance workflows and payments.
• Own billing strategy, prioritization, and roadmap planning.
• Conduct practitioner interviews and customer conversations to understand workflow problems.
• Translate billing requirements into clear product requirements and user experiences.
• Write PRDs, user stories, and acceptance criteria in the established format.
• Collaborate with Engineering and Product Design to ensure usable billing functionality.
• Lead product acceptance testing for features and verify delivery against requirements.
• Analyze customer feedback and support trends to identify opportunities and measure outcomes.

Skills

Billing domain knowledge

Product requirements writing

Cross-functional collaboration

Communication

Analytical thinking

Education

Bachelor's degree in a relevant field

Tools

Jira

Documentation tools

Job description

Your responsibilities will include:

• Own discovery and product work across the full billing experience, including insurance workflows, self-pay, payments, and financial tools
• Own billing strategy, prioritization, and roadmap planning with a focus on making billing a competitive advantage for the platform
• Conduct practitioner interviews, biller focus groups, and customer conversations to understand workflow problems in depth
• Research competing EHR billing products and benchmark against industry standards to identify gaps and opportunities
• Translate complex billing requirements into clear product requirements and user experiences
• Write PRDs, user stories, acceptance criteria, and supporting documentation in alignment with the product team's established format and process
• Submit all product requirements for review before sharing with Engineering or leadership
• Work closely with Product Design to make advanced billing functionality accessible without unnecessary complexity
• Collaborate with Engineering throughout development to answer domain questions, clarify requirements, and validate completed work
• Use AI tools to accelerate discovery, surface patterns in customer feedback, and support requirements analysis
• Lead product acceptance testing for assigned features, verifying delivered functionality against approved requirements
• Analyze customer feedback, support trends, feature requests, and survey findings to identify opportunities and measure outcomes
• Work with Customer Success and billing specialists to distinguish product problems from education, operational, or payer issues
• Contribute to a scalable billing product strategy as Sessions Health grows into larger and more complex practices

Who You Are

We're looking for someone who:

• Asks the right questions before proposing a solution
• Communicates proactively about risks, gaps, and dependencies
• Writes requirements that Engineering can actually build from
• Values process while remaining adaptable when priorities shift
• Brings genuine curiosity about why billing workflows break down, not just how they currently work

What You'll Bring

• 3 to 5 years of significant hands-on experience with mental health insurance billing, preferably in an outpatient mental health practice, billing organization, or Mental Health EHR environment
• Strong working knowledge of the insurance-claim lifecycle from service through submission, adjudication, payment, denial, correction, and resubmission
• Familiarity with CPT codes, ICD-10 diagnoses, payer IDs, NPIs, taxonomy codes, ERAs and EOBs, secondary claims, eligibility verification, and prior authorization
• Demonstrated ability to explain complex billing concepts clearly to people who are not billing experts
• Strong problem-solving skills and genuine curiosity about why workflows fail, not merely how they currently operate
• Ability to listen carefully to customers, identify the underlying problem, and avoid anchoring immediately to a requested solution
• Excellent written communication and organizational skills
• Comfort working cross-functionally with Product, Design, Engineering, Customer Success, and leadership
• Ability to manage ambiguity and move work forward independently while knowing when broader input is needed

Additional Experience We'd Love

• 1 to 2 years of product management experience is preferred.
• Candidates with substantial mental health billing expertise who demonstrate strong analytical thinking, customer empathy, written clarity, and sound judgment are encouraged to apply.
• Experience working with software teams, SaaS products, or product requirements is a strong plus.
• Preference will be given to candidates with EHR experience.

Benefits

• Flexible work schedule to support work-life balance.
• Fully remote work environment.
• Generous PTO and paid federal holidays.
• Comprehensive health, dental, and vision coverage.
• Disability insurance.
• 401(k) match, with potential for performance bonuses.

We are committed to supporting the well-being of our employees through competitive benefits and a remote-friendly work environment. Your growth and satisfaction are important to us, and we strive to create an environment where you can thrive.