Product Manager, Insurance

InvoiceCloud, Inc.

Boston (MA)

On-site

USD 130,000 - 145,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, vision, life & disability insurance

401(k) plan with company match

Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays

Mental health resources

Paid parental leave & Backup Care

Employee Resource Groups (ERGs)

Job summary

A leading payment solutions provider in Boston is seeking a customer-focused Product Manager to support the Insurance vertical. This role involves understanding customer needs, defining business requirements, and collaborating across teams to enhance digital payment experiences. The ideal candidate has 4+ years of SaaS product management experience and 2+ years in the Insurance industry. This full-time position offers excellent benefits including medical insurance and flexible time off.

Qualifications

4+ years of SaaS product management experience.
2+ years of experience in the Insurance industry.
Strong quantitative, analytical, and competitive research skills.
Experience using analytics to guide product decisions.

Responsibilities

Serve as the Voice of the Customer, gathering insights.
Own and prioritize the Insurance product backlog.
Write clear, actionable user stories and acceptance criteria.
Define and track success metrics to evaluate impact.

Skills

SaaS product management experience

Insurance industry experience

Quantitative and analytical skills

Exceptional communication skills

Ownership mentality

Education

BA/BS in Computer Science, Engineering, Business, or related fields

Job description

Get AI-powered advice on this job and more exclusive features. This range is provided by InvoiceCloud, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$130,000.00/yr - $145,000.00/yr

Additional compensation types

Annual Bonus

GTM SaaS & Payments Sales Recruiter | Executive & IC Hiring | President’s Club | AI-Powered Sourcing

About InvoiceCloud

InvoiceCloud is transforming how people pay bills and interact with the essential services that power their lives. As a leading provider of secure, cloud-based electronic bill presentment and payment (EBPP) solutions, we help organizations deliver exceptional customer experiences while driving engagement, reducing churn, and improving operational efficiency.

With more than 50 million payments processed annually, InvoiceCloud empowers thousands of clients in government, utilities, and other service sectors to modernize how they engage with citizens and customers. Learn more at www.InvoiceCloud.com.

Role Overview

We’re seeking a customer-focused Product Manager to support and grow InvoiceCloud’s Insurance vertical. This role is responsible for deeply understanding customer needs, defining clear business requirements, and ensuring our solutions reflect the evolving needs of Insurance billers and payers. You will develop deep expertise in Insurance agent workflows and use that understanding to shape a clear product vision, inform feature and design prioritization, and evaluate market opportunities.

As a key product representative across teams, you will help shape roadmap priorities, support customer-facing initiatives, and drive alignment around product direction and business outcomes. You will collaborate closely with Engineering, Implementations, Integrations, Customer Success, Sales, and Product Marketing to support customer launches, improve vertical workflows, and strengthen end-to-end digital payment experiences.

Key Responsibilities

Customer Centric

Serve as the Voice of the Customer, gathering insights through interviews, workflow reviews, research, and data analysis.
Evaluate customer workflows, competitive dynamics, and partner needs to identify high-impact product opportunities and create actionable product requirements.
Partner with UX/UI to translate customer insights and workflow needs into thoughtful interface and experience decisions.
Support customer meetings, product demonstrations, and on-site visits that deepen understanding of user needs.

Takes Ownership

Own and prioritize the Insurance product backlog, ensuring alignment with vertical strategy and customer needs.
Maintain and communicate the Insurance roadmap, providing rationale for prioritization and expected outcomes.
Write clear, actionable user stories, epics, and acceptance criteria that guide Engineering and UX delivery. Facilitate collaboration between Engineering, UX, and business teams by providing context, rationale, and clear expectations.
Strengthen operational readiness by ensuring internal teams have the inputs, assets, and clarity needed to execute efficiently.
Ensure product requirements and documentation reduce rework and cycle time.
Define and track success metrics to evaluate impact and inform future prioritization.
Use A/B tests, analytics, surveys, and usability studies to evaluate opportunities and iterate quickly.
Identify Insurance-specific workflow challenges and propose innovative solutions.
Leverage GenAI to accelerate creation of user stories, analyze customer feedback at scale, and surface insights.
Explore emerging trends in the Insurance and payments space to inform design and long-term direction.

Qualifications

4+ years of SaaS product management experience
2+ years of experience in the Insurance industry.
BA/BS in Computer Science, Engineering, Business, or related fields; advanced degree preferred.
Experience using analytics, instrumentation, and user research to guide product decisions.
Strong quantitative, analytical, and competitive research skills.
Exceptional communication skills with the ability to articulate both strategic vision and tactical detail.
Demonstrated ownership mentality with attention to detail and a passion for product excellence.

Benefits