Product Manager III

Kaiser Permanente; Pleasanton (CA); On-site; USD 130,000 - 180,000; Full time

Job summary

Kaiser Permanente in Pleasanton, California is seeking a Product Manager III with expertise in care management programs, healthcare informatics, and Epic modules. You will translate clinical and operational needs into scalable product solutions and collaborate across clinical, IT, and operations teams to advance the Care Management 2.0 strategy.

In this role, you will define product strategy and roadmaps from ideation to launch, drive adoption, track KPIs, and ensure compliance while managing

Qualifications

• Bachelor's degree in a related field and at least 3 years in product management or related roles.
• Minimum 1 year experience working with agile teams.
• Healthcare experience or care management preferred.
• Experience with Epic modules is a plus.

Responsibilities

• Defines product strategy and vision, and develops roadmaps from ideation to launch.
• Collaborates with operational, technology stakeholders and market teams to drive adoption.
• Discovers and validates solutions with end users; translates requirements into tech solutions.
• Tracks KPIs and outcomes; communicates progress to stakeholders.
• Facilitates cross-functional teams and manages dependencies.

Skills

Product management

Agile methodologies

Stakeholder collaboration

Strategic planning

Data analytics

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Systems Management

Bachelor's degree in Business Administration

Data Analytics

Tools

Epic Modules

Job description

Job Summary:

Product Manager III with experience in care management programs, healthcare informatics, and Epic modules and functionality. Skilled in partnering with operational and technology stakeholders to define, develop, and execute enterprise care management strategies that align clinical workflows, business needs, and technology capabilities. Supports care coordination redesign initiatives and the development and execution of the Care Management 2.0 strategy, including integration with Social Health and Population Health programs. Able to translate operational and clinical requirements into technology solutions, collaborate across multidisciplinary teams, and support strategic planning and implementation across the healthcare continuum. Demonstrates adaptability and a willingness to expand product management expertise into additional areas of the continuum technology portfolio.

This individual contributor role is primarily responsible for defining product strategy and vision, developing product roadmaps from ideation to launch, and making decisions on new products or enhancements to bring to market. This includes developing product enhancements based on validated learnings, serving as a facilitator for product teams and diverse stakeholder groups, and collaborating with operations teams and market stakeholders to support product adoption. This role is also responsible for assisting with internal and external discovery for new and existing products, validating solutions with end users, funneling learnings to product roadmaps, tracking outcomes and key performance indicators, and partnering with product team members to solve user problems.

Essential Responsibilities:

• Completes work assignments by applying up-to-date expertise in subject area to generate creative solutions; ensuring all procedures and policies are followed; leveraging an understanding of data and resources to support projects or initiatives; collaborating cross-functionally to solve business problems; identifying and monitoring priorities, deadlines, and expectations; communicating progress and information; identifying, recommending, and implementing ways to address improvement opportunities; escalating issues or risks as appropriate.

• Pursues self-development and effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and customers; influencing others through technical explanations and examples; providing occasional mentoring to team members; listening and responding to, seeking, and addressing performance feedback; creating plans to capitalize on strengths and develop weaknesses; anticipating and responding to the needs of others; adapting to and learning from change, difficulties, and feedback.

• Defines product strategy and vision, and develops product roadmaps from ideation to launch by making decisions on new products or enhancements to bring to market; evaluating potential business process changes, system impacts, and flow concepts to determine the viability of implementing desired enhancements; providing an end-to-end holistic view of how specific business processes and internal system configurations impact the user experience; developing business cases for new products, improvements to existing products, and/or business ventures; defining, managing, and avoiding technical debt as appropriate; developing product enhancements based on validated learnings; ensuring documentation clearly communicates customer/stakeholder needs to the product team; and working with team members to clarify features and requirements as necessary.

• Serves as a facilitator for the product team and diverse stakeholder groups throughout the product management life cycle by coordinating the resolution of inter-squad, cross-product and external dependencies, roadblocks and constraints; working with operations teams and market stakeholders to support product adoption; supporting training efforts to build readiness for production support and operational readiness teams; assisting with feature demos for stakeholders; providing product expertise, peer training, and consultation as appropriate; and adhering to enterprise compliance standards.

• Assists with internal and external discovery for new and existing products by working with business partners to identify needs; identifying marketplace innovation; prototyping and validating with end users with support from UX design and research, engineering, and other stakeholders as appropriate; and funneling learnings to the product roadmap.

• Tracks outcomes and key performance indicators by tracking KPIs and performance metrics (e.g., speed, quality, etc.); reviewing analytical dashboards and reporting key metrics; and assisting in the development and maintenance of ad hoc reports, status updates, and presentation decks for key stakeholders.

• Collaborates with product team members to solve user problems by executing the work backlog for new development, non-functional requirements, and technical work (e.g., maintenance, support, technical debt, etc.) based on assignment or prioritization; and assisting with competitive and user research/testing, experimentation, and/or design thinking initiatives.

• Knowledge, Skills and Abilities: (Core)

• Ambiguity/Uncertainty Management

• Attention to Detail

• Business Knowledge

• Communication

• Critical Thinking

• Cross-Group Collaboration

• Decision Making

• Dependability

• Diversity, Equity, and Inclusion Support

• Drives Results

• Facilitation Skills

• Health Care Industry

• Influencing Others

• Integrity

• Learning Agility

• Organizational Savvy

• Problem Solving

• Short- and Long-term Learning & Recall

• Teamwork

• Topic-Specific Communication

• Knowledge, Skills and Abilities: (Functional)

• Analytical Skills

• Client Focus

• Conflict Resolution

• Debugging and Troubleshooting

• Demonstrating Personal Flexibility

• IT Service Design and Introduction

• IT Service Improvement

• IT Standards, Procedures & Policies

• ITIL (Information Technology Infrastructure Library) Consultation

• Innovative Mindset

• Managing Diverse Relationships

• Organizational Skills

• Relationship Building

• Risk Management

• Technical Communication

• Technical Documentation

• Minimum Qualifications:

• Bachelors degree in Computer Science, Business Administration, Information Systems Management, Data Analytics, Engineering, Social Science, or related field and minimum (3) years experience in product management, project management, IT consulting, product development or support, business/system analysis, or a directly related field. Additional equivalent work experience in a directly related field may be substituted for the degree requirement. Advanced degrees may be substituted for a portion of the work experience requirements.

• Minimum one (1) year experience working in product management, including product discovery and developing short-term and long-term product strategies.

• Minimum one (1) year experience working with agile teams, including familiarity with scrum ceremonies and agile best practices.

• Preferred Qualifications:

• Two (2) years experience in strategic planning and building product roadmaps.

• Two (2) years data analytics experience.

COMPANY: KAISER

TITLE: Product Manager III

LOCATION: Pleasanton, California

REQNUMBER: 1446175

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.