Product Manager, Handicapping Products

United States Golf Association (USGA); Bedminster Township (NJ); Híbrido; USD 95.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision benefits

Retirement plans

Paid time off

Team events and off-site activities

On-site gym and golf simulator

Descripción de la vacante

The United States Golf Association (USGA) is seeking a Product Manager, Handicapping Products, to own the end-to-end GC product experience and roadmap. You will drive an intuitive web registration and onboarding journey, translating golfer and stakeholder needs into enhancements and partnering with the development team from concept through launch.

Based at Liberty Corner, NJ on a hybrid schedule, you’ll collaborate with GHIN and internal stakeholders, write detailed requirements, and guide the

Formación

• 2+ years delivering consumer-facing web products in Product Management, Business Analysis, Product Ownership, or a related product delivery role.
• Experience owning or delivering web-based registration products and workflows including account creation, data collection, enrollment, confirmation, and related registration processes.
• Experience designing, delivering, and optimizing digital onboarding journeys with ability to identify user friction and translate findings into improvements.
• Hands-on experience managing the full product lifecycle from requirements to post-release iteration.
• Proven ability to write clear functional requirements, user stories, and acceptance criteria for software teams.
• Experience partnering with software teams to define scope, priorities, and manage delivery.
• Strong analytical, problem-solving, QA skills, and attention to detail.
• Strong communication and presentation skills for technical and non-technical audiences.
• Experience using PM tools; integrating third-party online payment processors such as Stripe is preferred.
• Familiarity with golf, handicapping, Allied Golf Associations, or sports tech is preferred.

Responsabilidades

• Write and maintain clear functional requirements, user stories, and acceptance criteria translating needs into development work.
• Own and maintain the GC product roadmap with short-term priorities and long-term direction.
• Evolve the GC web registration and onboarding experience, simplifying account creation, data collection, and enrollment.
• Partner with development to determine priorities, LOE, delivery schedules, and GHIN coordination.
• Perform QA and UAT to validate functionality and usability before release.
• Collaborate with Customer Support to diagnose issues and create actionable bug tickets.
• Support post-launch validation by identifying defects and opportunities for improvements.
• Develop and deliver product presentations to communicate new functionality and direction.
• Collaborate with GHIN stakeholders to align on priorities and roadmap.

Conocimientos

Web product management

Product ownership

Requirements writing

Stakeholder communication

QA/testing

JIRA/Confluence

Payment processor integration

Golf industry knowledge

Herramientas

JIRA

Confluence

Stripe

Descripción del empleo

The USGA is a mission-based golf organization whose purpose is to unify the golf community through handicapping and grassroots programs; to showcase the game’s best talent through the U.S. Open, U.S. Women’s Open and 13 other national championships and our museum; to provide unbiased global governance with The R&A through the playing, equipment and Amateur Status rules; and to advance issues important to golf’s future, with a focus on driving sustainability, accessibility and inclusion. As a nonprofit association, our work and our team are driven to act for the good of the game. The USGA’s headquarters are located in Liberty Corner, NJ, with a recently opened campus in Pinehurst, NC. For more, visit usga.org.

About this role:

The USGA/AGA GC (the GC)registration product provides golfers with a simple, direct way to obtain a Handicap Index® through their local Allied Golf Association (AGA). The GCsimplifies the registration process by connecting golfers to the appropriate AGA specific club based on where they reside and providing an online registration and payment experience. As Product Manager, Handicapping Products, you will own the end to‑end GC product experience and roadmap, with a strong focus on delivering an intuitive and seamless web registration and onboarding journey. You will translate golfer, AGA, and stakeholder needs into product enhancements and partner closely with the development team to bring those enhancements from concept through launch. You will also serve as a key connection point between the Golf Products/GHIN team and internal and external stakeholders in communicating product direction.

What you’ll do:

• Write and maintain clear, detailed functional requirements, user stories, and acceptance criteria that translate golfer, stakeholder, and business needs into actionable development work.
• Own and maintain the GC product roadmap, establishing short-term priorities while defining and communicating the longer‑term direction of the product.
• Lead the continued evolution of the GC web registration and onboarding experience, identifying opportunities to simplify account creation, golfer data collection, ZIP‑code‑based AGA and club assignment, enrollment, payment, and registration confirmation.
• Partner closely with the development team to determine priorities, assess level of effort (LOE), coordinate delivery schedules, and conduct regular progress check‑ins with the GHIN team.
• Perform in‑depth quality assurance and user acceptance testing to validate functionality, accuracy, usability, and the overall registration experience prior to release.
• Partner with the Customer Support team to provide secondary product support, helping diagnose reported issues, confirm they are reproducible, identify expected versus actual behavior, and define clear, actionable bug tickets for development review.
• Support post‑launch validation and iteration by identifying defects, points of user friction, usability improvements, and opportunities for future product enhancements.
• Develop and deliver product presentations and demonstrations that clearly communicate new functionality, proposed enhancements, and product direction to internal and external stakeholders, helping build sponsor alignment and buy‑in.
• Collaborate with GHIN stakeholders and cross‑functional partners to understand business needs, evaluate enhancement requests, establish priorities, and ensure development aligns with the overall product roadmap.

Where you’ll be:

This role will be based at our Liberty Corner, NJ campus on a hybrid schedule. Employees are required to spend 3 days per week working in the office, between Monday - Thursday. Tuesdays and Wednesdays are mandatory in‑office community days. Employees can choose between Monday or Thursday as their third in‑office day.

What you bring:

• 2+ years of proven experience successfully delivering consumer‑facing web products in Product Management, Business Analysis, Product Ownership, or a related product delivery role.
• Demonstrated experience owning or delivering web‑based registration products and workflows is required, including account creation, data collection, enrollment, confirmation, and related registration processes.
• Demonstrated experience designing, delivering, and optimizing digital onboarding journeys is required, with the ability to identify user friction and translate those findings into meaningful product improvements.
• Hands‑on experience managing the full product lifecycle, from requirements definition and development collaboration through quality assurance, launch readiness, and post‑release iteration.
• Proven ability to write clear, detailed functional requirements, user stories, and acceptance criteria for software development teams.
• Experience partnering with software development teams to define scope, establish priorities, assess level of effort, troubleshoot product issues, and manage delivery.
• Strong analytical, problem‑solving, and quality assurance skills, with exceptional attention to detail and a commitment to delivering accurate, intuitive, and reliable web experiences.
• Strong written, verbal, and presentation skills, with the ability to communicate product functionality, recommendations, and direction to both technical and non‑technical audiences.
• Experience using JIRA, Confluence, and other product management and collaboration tools; experience working with or integrating third‑party online payment processors, such as Stripe, is preferred.
• Familiarity with golf, handicapping, Allied Golf Associations, membership organizations, or sports technology is preferred, along with an appreciation for the game of golf and the USGA’s mission.

Job Location

Liberty Corner, NJ

Salary Range

$95,000 - $110,000

The annual base salary range for this position is $95,000 - $110,000. This range represents what we reasonably expect to pay as starting base compensation for this role. Compensation is based on several factors that are unique to each candidate, including skill set, depth of experience, and relevant certifications. In addition to your base compensation, the USGA provides competitive benefit offerings for all full‑time employees.

What the USGA brings:

• Comprehensive medical, dental, and vision benefits, including a zero‑contribution medical plan offered for all full‑time employees
• Retirement plans, with a generous annual contribution from the USGA
• Suite of programs to promote physical, emotional, and financial well‑being
• Generous bank of paid time off, plus the week between Christmas and New Years Day off
• Off‑site team building events
• On‑site gym and golf simulator
• Learn more about our benefits and culture here

The USGA is an equal opportunity employer. Our organization believes we are stronger by embracing our diverse backgrounds and perspectives, promoting equity so all teammates can excel and grow in their careers, and fostering experiences to drive inclusion in our workplace and game. Golf is a game for everyone, and you are always welcome.