Product Manager - Global Banking Platform

JPMorgan Chase & Co.; Chicago (IL); On-site; USD 120,000 - 170,000; Full time

Job summary

JPMorgan Chase & Co. in Chicago seeks a Product Manager in Consumer and Community Banking Operations - Global Banking Platform to drive end-to-end product lifecycle, voice of the customer, and scalable, high-quality offerings that delight clients.

You will lead discovery, define strategy, manage the product backlog, collaborate with cross-functional teams, and establish a robust metrics framework to ensure value, reliability, and strong client experiences.

Qualifications

• 5+ years of experience in product management or a related domain.
• Advanced knowledge of product development lifecycle, design, and data analytics.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Bachelor’s degree in CS/Software Engineering (or equivalent) with deep API, events, and event-driven architecture expertise.
• 10+ years of experience (or equivalent) in the banking domain.
• Strong API design skills and hands-on understanding of Kafka-based event streaming.
• Proven ability to lead end-to-end product lifecycle work (discovery, ideation, strategy, requirements, value management).
• 2+ years of core banking experience, exposure to cloud, domain-driven design, and event-driven systems.
• Strong SDLC and QA methodology knowledge with excellent analytical, communication, collaboration, and self-management skills.

Responsibilities

• Develops a product strategy and product vision that delivers value to customers.
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap.
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition.
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability.
• Defines product strategy and vision to maximize customer and business value.
• Leads discovery and market research, translating insights into a prioritized roadmap.
• Owns and continuously refines the product backlog to align delivery with strategic outcomes.
• Establishes a metrics framework and tracks success measures (cost, features/functionality, risk posture, reliability).
• Partners with product teams to intake and manage new feature/enhancement requests through delivery.
• Coordinates across upstream/downstream stakeholders to assess impacts, document changes, and drive aligned execution.
• Drives GBP onboarding and core capability adoption; influences quarterly planning (Jira/Jira Align) and ensures clear communications (status updates, release notes, production issue engagement with L&C/Controls)

Skills

Product management

Data analytics

API design

Kafka

Discovery & market research

Stakeholder collaboration

Cloud experience

Agile/scrum

Education

Bachelor’s degree in CS/Software Engineering

Tools

Kafka

Jira

Job description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you’ll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

As a Product Manager in Consumer and Community Banking Operations - Global Banking Platform, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Defines product strategy and vision to maximize customer and business value.
• Leads discovery and market research, translating insights into a prioritized roadmap.
• Owns and continuously refines the product backlog to align delivery with strategic outcomes.
• Establishes a metrics framework and tracks success measures (cost, features/functionality, risk posture, reliability).
• Partners with product teams to intake and manage new feature/enhancement requests through delivery.
• Coordinates across upstream/downstream stakeholders to assess impacts, document changes, and drive aligned execution.
• Drives GBP onboarding and core capability adoption; influences quarterly planning (Jira/Jira Align) and ensures clear communications (status updates, release notes, production issue engagement with L&C/Controls)

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Bachelor’s degree in CS/Software Engineering (or equivalent experience) with deep expertise in APIs, events, and event-driven architecture.
• 10+ years of experience (or equivalent expertise) in the banking domain.
• Strong API design skills and hands‑on understanding of Kafka-based event streaming.
• Advanced knowledge of the product development lifecycle, solution design, and data analytics.
• Proven ability to lead end-to-end product lifecycle work (discovery, ideation, strategy, requirements, value management).
• 2+ years of core banking experience, preferably in a product management role; exposure to cloud, domain-driven design, and event-driven systems.
• Strong SDLC and QA methodology knowledge, with excellent analytical/problem‑solving, communication/collaboration, and self‑management skills.

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Experience working in agile/scrum teams
• Strong knowledge of banking products including deposit accounts, loans, and card reward programs