Product Manager - AI Chat Bot

Binance; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

Binance in the United States is seeking a Product Manager for its AI Chat Bot, overseeing the end-to-end lifecycle of customer service tools and driving improvements in multi-channel support to boost global operations. You will collaborate with cross-functional teams, translate business needs into scalable product solutions, and apply data-driven iteration to reduce overhead and improve service quality.

Experience in CRM or SaaS product management and familiarity with AI applications in

Qualifications

• Experience in product management for CRM/SaaS.
• Familiarity with AI applications in operations.

Responsibilities

• Manage end-to-end lifecycle of customer service management systems.
• Enhance multi-channel service tools to improve global efficiency.
• Collaborate with cross-functional teams to translate business needs into scalable product solutions.
• Use data-driven iteration to optimize internal tools and reduce overhead.

Skills

CRM experience

SaaS

AI in operations

Job description

Binance seeks a Product Manager for its AI Chat Bot, focusing on product lifecycle management and customer service optimization. Candidates with product management experience in CRM or SaaS, and familiarity with AI applications in operational contexts, should consider applying.

In this role, you will manage the end-to-end lifecycle of customer service management systems, emphasizing quality assurance and performance management. Your work will involve enhancing multi-channel service tools to ensure global operational efficiency.

Collaboration with various internal teams is crucial, as you'll identify bottlenecks and translate business needs into scalable product solutions. A strong focus on data-driven iteration will help optimize internal tools and reduce overhead.