Product Manager - ExtendPay Customer Experience

Us Bank; Horsham (PA); On-site; USD 120,000 - 141,000; Full time

Benefits offered by this job

Healthcare

401(k)

Paid vacation

Paid holidays

Parental leave

Disability insurance

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Product Manager to drive product vision, planning and development for our ExtendPay Plan and related card portfolios. This role partners across Product, Risk, Operations, Marketing, Technology, Finance, Legal, Compliance and external providers to deliver customer-centric solutions.

You will lead strategic initiatives, translate insights into actionable roadmaps, and measure outcomes to optimize value for credit card customers and the business.

Qualifications

• Product management experience.
• Ability to translate customer needs into product strategy.
• Strong analytical and data-driven decision making.
• Experience working in cross-functional teams.
• Knowledge of risk, compliance, and governance in financial services.

Responsibilities

• Develop and execute product and customer experience strategies that support customer needs and business goals.
• Provide strategic leadership for the ExtendPay Plan portfolio, including performance optimization, feature enhancements, and future roadmap development.
• Translate customer insights, business objectives, and market opportunities into actionable product and experience initiatives.
• Lead cross-functional efforts to identify, prioritize, and implement customer experience improvements.
• Establish business cases and success metrics for new capabilities, enhancements, and process improvements.
• Partner with internal stakeholders and external providers to deliver integrated solutions that improve customer outcomes and operational effectiveness.
• Monitor portfolio performance and leverage data-driven insights to inform strategic decision-making.
• Drive a culture of continuous improvement through testing, learning, and scaling successful customer-centric solutions.
• Influence and align stakeholders across multiple business lines and functional areas to advance strategic priorities.
• Responsibilities span consumer and small business card portfolios, including U.S. Bank branded credit cards, Elan financial institution programs, and co-brand/partner card businesses.

Skills

Product management

Customer experience

Payments domain

Financial services

Cross-functional leadership

Analytical thinking

Risk & governance awareness

Agile methodologies

Job description

U.S. Bank is seeking a Product Manager to drive product vision, planning and development for our ExtendPay Plan and related card portfolios. This role partners across Product, Risk, Operations, Marketing, Technology, Finance, Legal, Compliance and external providers to deliver customer-centric solutions.

You will lead strategic initiatives, translate insights into actionable roadmaps, and measure outcomes to optimize value for credit card customers and the business.