Product Manager, Epic Services

Ensemble Health Partners; United States; Remote; USD 92,000 - 139,000; Full time

Job summary

Ensemble Health Partners is seeking an Epic Product Manager to apply a product-management mindset to the Epic platform, shaping strategy, standards, and adoption across clients. You will work with Operations, Epic Services, Product, Innovation, Data, and Partnership Success to form solution-oriented recommendations for Epic features, upgrades, SOMs, and playbooks.

This is an internal, individual contributor role reporting to the VP, Epic Services, with a remote-friendly setup.

Qualifications

• Bachelor’s degree required.
• 5+ years of Epic experience in healthcare operations or an IT environment.
• Epic certification(s) in Patient Access, Hospital Billing, Professional Billing, or HIM.
• Deep Epic functional expertise.
• Strong executive-ready communication skills.
• Creative, solution-oriented problem-solving mindset.

Responsibilities

• Epic Product Expertise & Strategy: Serve as an expert in Epic functionality, current capabilities, and future roadmap.
• Epic Product Expertise & Strategy: Set strategy for Epic upgrades, enhancements, and feature adoption.
• Epic Product Expertise & Strategy: Evaluate Epic functionality for applicability and value.
• Operational Partnership: Spend significant time with Operations to understand workflows, challenges, and successes.
• Operational Partnership: Translate business needs into Epic standards and adoption strategies.
• Problem Discovery & Solutioning: Lead discovery to understand underlying problems before defining solutions.
• Problem Discovery & Solutioning: Apply creative problem‑solving and solution‑oriented thinking.
• Problem Discovery & Solutioning: Form clear, prescriptive recommendations with rationale and tradeoffs.
• Requirements, Scoping & Standards: Lead requirements and scoping across Ops, Epic, Innovation, Product, and Data initiatives.
• Requirements, Scoping & Standards: Inform Epic SOMs based on functionality and best practices.
• Requirements, Scoping & Standards: Own development and maintenance of Epic playbooks.
• Requirements, Scoping & Standards: Identify integration needs and opportunities, translating operational requirements into scalable Epic‑aligned integration approaches, including third‑party systems.
• Education & Partnership: Educate and partner across Epic Services on Epic standards and functionality.
• Education & Partnership: Partner closely with Partnership Success to support consistent messaging to clients.
• Education & Partnership: Participate in Epic RevCyclers and lead workgroups as needed.

Skills

Epic experience

Executive-ready communication

Creative problem-solving

Product strategy

Ops workflow understanding

Education

Bachelor’s degree

Epic certifications

Job description

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

The Epic Product Manager applies a product‑management mindset to the Epic platform, focusing on understanding business problems to solve and identifying scalable, Epic‑based solutions. This role shapes Epic strategy, standards, and adoption to support consistent, high‑performing operations across clients. The Epic Product Manager operates as a trusted, executive‑facing partner, working closely with Operations, Epic Services, Product, Innovation, Data, and Partnership Success to form clear, solution‑oriented recommendations that inform Epic feature & functionality design, upgrades, Standard Operating Models (SOMs), and playbooks. This is an internal, individual contributor role that reports directly to the VP, Epic Services.

Key Responsibilities

• Epic Product Expertise & Strategy
  • Serve as an expert in Epic functionality, current capabilities, and future roadmap.
  • Set strategy for Epic upgrades, enhancements, and feature adoption.
  • Evaluate Epic functionality for applicability and value.
• Operational Partnership
  • Spend significant time with Operations to understand workflows, challenges, and successes.
  • Translate business needs into Epic standards and adoption strategies.
• Problem Discovery & Solutioning
  • Lead discovery to understand underlying problems before defining solutions.
  • Apply creative problem‑solving and solution‑oriented thinking.
  • Form clear, prescriptive recommendations with rationale and tradeoffs.
• Requirements, Scoping & Standards
  • Lead requirements and scoping across Ops, Epic, Innovation, Product, and Data initiatives.
  • Inform Epic SOMs based on functionality and best practices.
  • Own development and maintenance of Epic playbooks.
  • Identify integration needs and opportunities, translating operational requirements into scalable Epic‑aligned integration approaches, including third‑party systems.
• Education & Partnership
  • Educate and partner across Epic Services on Epic standards and functionality.
  • Partner closely with Partnership Success to support consistent messaging to clients.
  • Participate in Epic RevCyclers and lead workgroups as needed.

Qualifications

• Required
  • Bachelor’s degree required.
  • 5+ years of Epic experience in healthcare operations or an IT environment.
  • Epic certification(s) in Patient Access, Hospital Billing, Professional Billing, or HIM.
  • Deep Epic functional expertise.
  • Strong executive‑ready communication skills.
  • Creative, solution‑oriented problem‑solving mindset.
• Preferred
  • Experience in product management, solution design, or operational strategy.

This position pays between $92,400 - $138,600 based on experience.

Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.

This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.

#LI-SA1 #LI-REMOTE

Awards and Recognitions

• Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
• 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
• Energage Top Workplaces USA 2022-2024
• Fortune Media Best Workplaces in Healthcare 2024
• Monster Top Workplace for Remote Work 2024
• Great Place to Work certified 2023-2024

Innovation Work-Life Flexibility Leadership Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive.

Associate Benefits

• We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.

Culture

• Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always.
• Our culture is rooted in collaboration, growth, and innovation.
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Due to business, operational, payroll, and regulatory requirements, this position is limited to individuals who reside and are authorized to work within the United States.

Applications generated from outside the United States will not be considered. Individuals may reapply when located within the United States.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

If you require accommodation in the application process, please contact [e-mail].

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Ensemble is dedicated to providing our clients with experienced healthcare finance and revenue cycle professionals. We believe that our core values of trust, integrity, loyalty and service married with the belief that our work is worthwhile helps us build and sustain sincere relationships with our associates and clients. If you are a passionate, dedicated and experienced revenue cycle, consulting or finance professional and seek career and personal growth, we would love to hear from you. We believe we foster an environment where talented individuals can excel and shine. Our team believes that people are the most important part of our success and that when we take care of our people, they pay it forward by providing our clients with excellent results and world-class service.