Product Manager (Emergency Response Drones)

Peskind Executive Search; Columbia (SC); Hybrid; USD 90,000 - 120,000; Full time

Job summary

A leading executive search firm is seeking an experienced Product Manager to own the product strategy and roadmap for public safety solutions. The role requires 5+ years in product management, strong communication skills, and a customer-centric approach. Ideal candidates will have a background in engineering, robotics, or a tech-driven field, focusing on optimizing product development and customer satisfaction metrics.

Qualifications

• 5+ years in product management, preferably in robotics or public safety.
• Proven track record of optimizing processes for improved product delivery.
• Strong understanding of KPIs, user engagement, and customer satisfaction.

Responsibilities

• Develop and execute product roadmap for public safety sector.
• Lead cross-functional collaboration to bring products from concept to reality.
• Engage with customers to gather feedback and prioritize product requirements.

Skills

Operational success

Data proficiency

Analytical skills

Customer-centric approach

Strong communication

Education

Bachelor’s or Master’s degree in Engineering, Robotics, Computer Science

Job description

Our client is looking for a Product Manager with a unique blend of technical knowledge, operational expertise, and product development experience, ideally with a background in robotics or public safety. The successful candidate will own the product roadmap, drive cross-functional collaboration, and set clear metrics to measure and achieve product success.

Key Responsibilities

• Product Strategy & Roadmap:
  • Develop and execute a roadmap aligned with their mission and the needs of the public safety sector.
  • Translate high-level goals into quarterly Objectives and Key Results (OKRs).
• Cross-Functional Collaboration:
  • Lead collaboration between engineering, operations, and customer support to bring products from concept to reality.
  • Define milestones, establish timelines, and ensure team alignment on deliverables.
• Customer-Centric Development:
  • Engage with public safety professionals to understand pain points and translate insights into product requirements.
  • Prioritize requirements that add significant customer value.
• Metrics-Driven Management:
  • Define and track key metrics to manage product success, including:
    • Adoption Rates and User Engagement: Track metrics like Monthly Flights.
    • Reliability & Performance: Monitor uptime and Mean Time to Resolution (MTTR).
    • Customer Satisfaction: Measure user experience through Net Promoter Score (NPS) or Customer Satisfaction (CSAT).
• Operational Excellence:
  • Streamline product development and improve release efficiency.
  • Track metrics such as Time-to-Market (TTM) and Cycle Time to identify bottlenecks.
• Technical Collaboration:
  • Use your engineering background to communicate effectively with technical teams, resolving challenges and ensuring technical feasibility.

Requirements

• Education & Experience:
  • Bachelor’s or Master’s degree in Engineering, Robotics, Computer Science, or related field.
  • 5+ years in product management, preferably in robotics, public safety, or a tech-driven field.
• Data Proficiency and Analytical Skills:
  • Ability to define and analyze OKRs and KPIs, including user engagement, uptime, and customer satisfaction.
• Operational Mindset:
  • Proven track record of operational success, optimizing processes for improved product delivery.
• Technical Proficiency:
  • Strong foundation in engineering principles to work with development teams on complex solutions.
• Customer-Centric Approach:
  • Passion for gathering customer feedback and integrating needs into product development.
• Communication and Leadership Skills:
  • Excellent written and verbal skills for coordination across teams and clear representation of the product’s vision.

Preferred Qualifications

• Prior experience with public safety or emergency response products.
• Familiarity with regulatory and safety standards in robotics or public safety.