Product Manager - ECommerce

Pearson - UK; Hoboken (NJ); Remote; USD 110,000 - 140,000; Full time

Job summary

A leading company in the education sector is seeking a Product Manager for its eCommerce platform, crucial for driving product development and digital strategy. This role requires collaboration across multiple teams to enhance customer experience and ensure compliance with standards. The ideal candidate has a strong background in product management, exceptional communication skills, and a passion for delivering quality products.

Benefits

Annual incentive program

Qualifications

• 5+ years in Product Management or similar role in eCommerce.
• Strong understanding of eCommerce system architecture.

Responsibilities

• Drive implementation of critical digital business requirements.
• Collaborate closely with Engineering in technical discussions.
• Monitor key eCommerce performance metrics.

Skills

Product Management

Collaboration

Problem Solving

Attention to Detail

Understanding of eCommerce

Education

BS/BA in Engineering, Computer Science or related field

Tools

Jira

Confluence

Google Analytics

Job description

Role Location: Remote East Coast

Pearson’s Product Software Group is looking for a Product Manager, Ecommerce who willbe responsibleto work with various cross-functional teams to identify, prioritize, document, and drive implementation of critical digital business requirements in a holisticeCommerce product roadmap to deliver desired business outcomes and OKRs. This critical role will work closely withrelevantcross-functional teams across Pearson, including but not limited to Engineering, Design, Program Mgmt, Analytics, Content, Operations, Marketing, Sales, Finance, Legal and Customer Support.

This role requiresa strong understanding of product management, keen attention to detail, and provenability to collaborate with distributed and diverse teams, and stakeholders to drive business growth. The candidate is expected tohave a strong knowledge ofeCommerce best practices, industry trends and actively contributeto building a world-class, consumer grade eCommerceexperience for Pearson.

The position needs the ability to adapt and learn quickly to launch new products and enable new geographies on Pearson’s eCommerce platform. Being able to rapidly identify the MVP for each new initiative, build stakeholder buy-in and relentlessly lead the execution against it, is a must.

You will be highly motivated and passionate professional, fuelled by a strong desire to deliver an amazing product experience for our customers. Keys to success in this role are proactive initiative taking, cross-functional collaboration, execution orchestration, active stakeholder alignment and management, accountability and ultimately the drive to get things done.Thriving in an evolving environment, working to drive innovation, and continuous improvement for efficiency and sustainable growth is critical.

Key Responsibilities:

• Gain a holistic understanding of customers’ needs, and business objectives, and identify the optimal user experience required to support that, with a keen eye for building usable, viable, and scalable products
• Bridge the technology and business worlds by breaking down complex problems to outline the key business requirements and articulate them into product features in a holistic roadmap to drive prioritized implementation ofbest-in-class solution, within the stipulated timelines
• Possess strong product intuition, and attention to detail, combined with a deep understanding of latest digital/eCommerce technologies onweb and native mobile platforms
• Conduct market research, competitive analysis, and customer feedback review to make informed, data-driven product decisions and identify opportunities for automation, personalization, and AI-driven search relevance and recommendations
• Collaborate closely with Engineering in technical solutioning discussions to identify appropriate implementation approaches, track product development, and develop product launch plans
• Develop a product vision based on the business goals, breaking down high level requirements into deliverable user stories. Workhand-in-glove with Engineering, Design, Program Mgmt, and Quality Assurance teams to develop these storiesduring agile sprints and deliver compelling product features and improvements each release to enable a cohesive customer journey
• Manage and communicate roadmap updates, and eCommerce product strategy tobusiness and technology stakeholders
• Ensure compliance with legal, security, and accessibility standards for the eCommerce business
• Monitor key eCommerce performance metrics (e.g., conversion rates, revenue, AOV, LTV, cart abandonment rate etc.) to optimize key user flows in the discover, try, buy and use journey

MustHaveAttributes:

• 5+ yearsin Product Management, or similar role in eCommerce,Software, SaaS or Technology related industries
• Naturally inquisitive, independent critical thinker, proactive problem-solver and detail-oriented, grounded in sound business judgement
• Proven ability to collaboratewith Engineering, Design, and Business teams to deliver desired results
• Demonstrated aptitude tomanagerequirements definition andproduct development to successfully deliver key objectives via structured, agile execution
• Proven ability to coordinate backlog management and prioritization acrossdiverse (sometimes competing)stakeholders
• Strong understanding of eCommerce system architecture and in-depth knowledge of Agile process and principles
• Strong experience with design thinking framework and A/B, MVT and other testing methods to improve customer experience and conversions
• Excellent written and verbal communicationskills to communicate product vision to stakeholders and senior executives
• Strong experience with Jira, Jira Product Discovery, Confluence and Google Analytics is desired, along with a robust understanding of Agile scrum, SDLCmethodologiesand eCommerce and content management platforms (Hybris, AEM, BigCommerce etc.)

Desirable

• BS/BA in Engineering, Computer Science or related field

Personal Qualities:

• Communication:You possess excellent written and verbal communicationskills and effectively use these to influence decisions with persuasivenessandcredibility. You appreciate the diversity of stakeholder interactions and adapt your style and approach accordingly
• Global Perspective and Learning Agility: You take a systematic, structured view of situations, while staying focused on the big picture.You have significant experience operating in a global, matrixed environment, being a team playerandare able todemonstrateculturalsensitivity
• ResultsOriented: You have a track record of achievement, accountability and translating complex strategies into actionable plansleadingtodesiredoutcomes
• Time Management:You have excellentorganizational skillswith the ability tomanage and balance multiple priorities in a fast-paced, complex business environment, coupled with theaptitudeto distill signal from noise, manage deadlines, and makebold, data-driven decisions
• Ideas driven:You have the capacity to be open to new ideas, ambiguity and comfortable exploring areas with little oversight where there are no right answers

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Maryland, New York State, New York City, Washington State, and Washington DC laws, the pay range for this position is as follows:

The minimum full-time salary range is between $110,000 - $140,000

This position is eligible to participate in an annual incentive program, and information on benefits offered is here.