Product Manager, Driver Experience - Driver Quality

Lyft; San Francisco (CA); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Mental health benefits

Family building benefits

Child care benefits

401(k) with company match

Paid time off

Parental leave

Lyft credits

Job summary

Lyft is seeking a strategic Product Manager for the Driver team to drive high-quality driver experiences. You will partner with engineering, data science and design to define vision, roadmaps and initiatives that improve driver behavior, growth and satisfaction.

The role emphasizes empathy, analytics and collaboration across Lyft to deliver fair, transparent experiences that align with our values. Hybrid in-office schedule with 3 days/week onsite in SF and surrounding offices.

Qualifications

• 3+ years in product management, product design or equivalent consultant experience.
• Ability to manage ambiguity, complexity, and interdependencies with structured metrics.
• Customer-obsessed with strong user empathy in discovery and development.

Responsibilities

• Deeply understand driver and business needs to set an ambitious product vision that motivates and inspires your team, peers and leadership
• Set your team's goals and success metrics that align with Lyft's mission and drive maximum impact based on data analysis, market research and user research
• Build a product roadmap to achieve your goals and lead a core team of engineers, designers, data scientists, and marketers to execute on it
• Build alignment and collaborate with partner teams on shared goals and initiatives
• Communicate roadmaps, priorities, experiments and decisions across a broad set of audiences from partner teams to executive levels
• Completely own your team's products, existing or new, from ideation, through development, to launch, growth and maintenance

Skills

Product management

Analytical mindset

Empathy

Communication

Leadership

Job description

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Lyft connects people to transportation to change the way we live and get around our communities. We are looking for Product Managers who bring exceptional creative, strategic, and analytical skills to drive forward a best in class product. Product Management at Lyft leads the integration of engineering, data science, and design to achieve the company’s purpose to serve and connect. We are looking for entrepreneurial and passionate Product Managers to innovate and execute across a rapidly growing, fast-paced company and industry.

The Driver team is dedicated to fostering a platform of high-quality service by empowering drivers to perform their best. We are looking for a strategic, quality-focused product manager to join our dynamic and fast-paced team. In this role, you will develop systems and clear, thoughtful communications that help drivers understand their driving behavior, recognize opportunities for improvement, and feel supported in reaching their full potential. The ideal candidate will demonstrate high empathy, a strong analytical mindset, and a collaborative spirit, working effectively across Lyft to create experiences that reinforce our commitment to quality, transparency, and fairness in alignment with our brand values.

Responsibilities

• Deeply understand driver and business needs to set an ambitious product vision that motivates and inspires your team, peers and leadership
• Set your team's goals and success metrics that align with Lyft's mission and drive maximum impact based on data analysis, market research and user research
• Build a product roadmap to achieve your goals and lead a core team of engineers, designers, data scientists, and marketers to execute on it.
• Build alignment and collaborate with partner teams on shared goals and initiatives
• Communicate roadmaps, priorities, experiments and decisions across a broad set of audiences from partner teams to executive levels
• Completely own your team's products, existing or new, from ideation, through development, to launch, growth and maintenance

Experience

• 3+ years in product management, product design or equivalent consultant experience with significant time spent leading consumer facing products
• Ability to make things happen: You manage project ambiguity, complexity, and interdependencies in an organized and structured way, and you are able to define and analyze metrics that inform the success of your products
• Customer obsessed: Strong user empathy and experience in the customer discovery and product development process
• Strong decision making: Experience building alignment and influencing decision making across org lines and with senior leadership; specifically showcasing strong judgment when balancing a flawless user experience and the needs of a two sided marketplace
• Strong communication: Skills and intuition for communication strategy at every level -- within teams, within the company, to users, and other audiences
• Detail oriented: Balancing multiple projects, deadlines, and requests should be second nature to you

Benefits

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the New York City area is $148,000 - $185,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.