Product Manager, Document Management

Global Payments; Oklahoma City (OK); Remote; USD 90,000 - 125,000; Full time

Job summary

A leading payments technology company seeks a Product Manager for Document Management to enhance customer experiences in the Merchant business. The role involves strategic planning, collaboration with engineering teams, and managing product initiatives that drive growth and efficiency. Candidates should have strong product and project management skills, with a focus on Agile methodologies and customer feedback.

Qualifications

• 5+ years of Product Management experience.
• Proven track record of managing successful products.
• Solid technical background in software development and web technologies.

Responsibilities

• Identify and fill product gaps, generate new ideas for document management.
• Develop long-term roadmap for internal tools supporting Merchant customers.
• Drive product launches and create buy-in for the product vision.

Skills

Product Management

Agile Project Delivery

Problem Solving

Communication

Cross-Functional Team Collaboration

Education

MS/BS degree in Business, Computer Science, Engineering or equivalent

Job description

Product Manager, Document Management page is loaded

Product Manager, Document Management

Apply remote type Remote locations Oklahoma City, Oklahoma, USA time type Full time posted on Posted 26 Days Ago job requisition id R0061865

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Job Title

Product Manager, Document Management

Summary

As the Product Professional for the Internal Systems Product organization, you will partner with dedicated engineering and operations teams to deliver best-in-class customer experiences for our Merchant business. You’ll work with the teams responsible for boarding, implementation, training, and operationalizing document management solutions, ensuring customers and partners of all sizes have clarity, flexibility, and the tools they need to deliver excellent customer experiences. You will provide prioritization around strategic initiatives and user-facing roadmaps that effectively communicate key priorities with Product and Engineering to offer modern operational support tools for the business.

Responsibilities

• Gain a deep understanding of Merchant and Partner experiences, identify and fill product gaps and generate new ideas that mature operational capabilities for document management, improve customer experience, and drive growth

• Develop a long-term document management platform roadmap for the internal tools needed to support Merchant customers

• Create buy-in for the product vision both internally and with key external partners

• Develop and maintain strong business cases for solutions

• Translate product strategy into detailed requirements

• Scope and prioritize activities based on business and customer impact

• Create requirements documentation

• Work closely with 3rd party solution providers, engineering teams, and other internal product teams to deliver quick time-to-market and optimal resources

• Drive product launches, including working with training, stakeholders, and other product management team members

• Act as a product evangelist to build awareness and understanding

• Conduct Voice of Customer research to solicit feedback on applications and services

• Be the Subject Matter Expert (SME) on company document management solutions

• Be a primary point of contact for business relationships with 3rd party document management vendors

• Stay informed on 3rd party solution options and releases

• Provide feedback to 3rd party solution providers, influencing future development and releases

Requirements and skills

• Proven work experience in product management

• Proven track record of managing all aspects of a successful product throughout its lifecycle

• Knowledge of Agile Project Delivery foundations - SAFe Preferred

• Proven ability to develop product and marketing strategies and effectively communicate recommendations to executives and stakeholders

• Solid technical background with understanding and hands-on experience in software development and web technologies

• Strong problem-solving skills and willingness to roll up one’s sleeves to get the job

• Skilled at working effectively with cross-functional teams in a matrix organization

• Proven ability to manage 3rd party solution provider relationships

• Excellent written and verbal communication skills

• MS/BS degree in Business, Computer Science, Engineering, or equivalent preferred

• 5+ Years of Product Management experience

At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States (or (applicable country) on a full-time basis without the need for current or future immigration sponsorship.

Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Headquartered in Atlanta, Georgia with more than 8,500 employees worldwide, Global Payments is a member of the S&P 500 with merchants and partners in 30 countries throughout North America, Europe, the Asia-Pacific region and Brazil.

This role is eligible to be primarily remote within the United States.

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Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail] .

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Interested in learning more about Global Payments and Our Family of Brands?

Global Payments Inc. (NYSE: GPN) is a leading pure play payments technology company delivering innovative software and services to our customers globally. Our technologies, services and employee expertise enable us to provide a broad range of solutions that allow our customers to operate their businesses more efficiently across a variety of channels around the world.

Headquartered in Georgia with nearly 24,000 employees worldwide, Global Payments is a member of the S&P 500 with worldwide reach spanning over 100 countries throughout North America, Europe, Asia Pacific and Latin America. For more information, visit www.globalpaymentsinc.com and follow Global Payments on Twitter (@globalpayinc), LinkedIn and Facebook.