Product Manager, Digital Operations- Mars Veterinary Health

Mars Veterinary Health, Inc; United States; On-site; USD 144,000 - 225,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Parental Leave

Life Insurance

Disability Insurance

Commuter Benefits

Education allowance

Job summary

Mars Veterinary Health, Inc is seeking a Product Manager for Digital Operations in Los Angeles. You will own the product vision, roadmap, and lifecycle from concept to launch, collaborating with engineering, data, and operations to deliver scalable, high-impact digital products.

The role emphasizes strong SDLC understanding, cloud basics, and observability tooling, with a focus on customer value and operational excellence.

Qualifications

• Bachelor's degree in CS, IT, business or related field.
• 8+ years in product/program/technical operations.
• Strong understanding of SDLC, CI/CD, and cloud infra (AWS/Azure/GCP).
• Experience using and configuring monitoring/observability tools like Datadog, Splunk, New Relic.
• Excellent collaboration and project management skills.

Responsibilities

• Own product vision, strategy, roadmap, and lifecycle from concept through launch and optimization.
• Drive business outcomes by identifying opportunities, prioritizing investments, and delivering valuable products.
• Lead product discovery, delivery, and lifecycle management.
• Prioritize features and investments based on customer, business, and technical needs.
• Evaluate build-versus-buy decisions including third-party platforms and integrations.
• Partner with cross-functional teams to deliver scalable, high-impact products.
• Measure product success and drive continuous improvement via data and feedback.
• Communicate strategy, priorities, and outcomes to stakeholders and leadership.

Skills

Product management

Program management

Technical operations

SDLC

CI/CD pipelines

Cloud infrastructure

Collaboration

Project management

Education

Bachelor's degree in CS/IT/Business

Tools

Datadog

Splunk

New Relic

Job description

PRODUCT TITLE: Product Manager, Digital Operations- Mars Veterinary Health

LOCATION & SCHEDULE: Los Angeles, CA, Full time

COMPENSATION: $144,265.00 - $225,414.06

As part of the Mars Petcare family of businesses, Mars Veterinary Health is a global network of veterinary practices made possible by 75,000 Associates who care for millions of pets across nearly 3,000 clinics in more than 20 countries each year. We are committed to leveraging our reach to make a long-term positive impact on people, pets, and the planet and know our Purpose – A BETTER WORLD FOR PETS – starts with the people who care for them. We strive to offer unparalleled veterinary care for pets by first and foremost enabling and empowering our Associates to do what they love, whether in primary, specialty, and emergency care or management and leadership.

Why This Role Matters

Own the product vision, strategy, roadmap, and lifecycle from concept through launch and optimization. Drive business outcomes by identifying opportunities, prioritizing investments, and delivering products that create customer and organizational value.

You Will

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Define product vision, strategy, and roadmap.
• Lead product discovery, delivery, and lifecycle management.
• Prioritize features and investments based on customer, business, and technical needs.
• Evaluate build-versus-buy decisions, including third-party platforms and integrations.
• Partner with cross-functional teams to deliver scalable, high-impact products.
• Measure product success and drive continuous improvement through data and customer feedback.
• Communicate product strategy, priorities, and outcomes to stakeholders and leadership.
• Other job duties as assigned.

Your Experience Should Include

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
• 8+ years of experience in product management, program management, or technical operations (e.g., DevOps, SRE, Platform PM).
• Strong understanding of modern software development life cycles (SDLC), CI/CD pipelines, and cloud infrastructure (AWS, Azure, or GCP).
• Experience using and configuring monitoring/observability tools (e.g., Datadog, Splunk, New Relic).
• Excellent collaboration and project management skills.

Salary Range: $144,265- $225,414 Compensation is determined based on education, experience, and other relevant credentials. Our salary ranges are determined by role, level, location, and market competitiveness.

What We Offer You

• Competitive salary with paid time off & holidays so you can spend time with the people you love.
• Medical, dental, and vision insurance for you and your loved ones.
• Fertility and family-building assistance.
• Paid Parental leave.
• Practice Paid Basic Life Insurance.
• Practice Paid Short- and Long-Term Disability.
• Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match.
• Commuter Benefits.
• Legal Plan.
• Health Savings Account & Flexible Spending Account.
• Mental health support and resources.
• Paid Volunteering.
• Optimum Wellness Plans® for up to three pets.
• Continuing Education allowance & MED hours for eligible positions.
• Student Debt Relief (for full-time DVMs).
• A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more.

Special Working Considerations

• Ability to work at a computer for long periods of time.
• Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
• Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.
• The noise level in the work environment is normally moderate.
• Environment where pets are present.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

Mars Veterinary Health (MVH)® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced.

MVH is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability.

MVH complies with all applicable federal, state and local laws governing nondiscrimination in employment in every MVH location.

About Us

Banfield is a community of caring people marked by a diversity of thought, background and approach. Together, we're bonded by a commitment to our purpose: A BETTER WORLD FOR PETS. Our pledge is to create an inclusive environment where associates can be themselves, so that we can find value in our differences. And we know that's best achieved by upholding the health and well-being of our associates. bwelcome bfamily bhere