Product Manager, Digital Operations & Incident Response

Inspire Brands, Inc.; Atlanta (GA); Hybrid; USD 120,000 - 155,000; Full time

Benefits offered by this job

Travel opportunities

Job summary

Inspire Brands, Inc. is seeking a Product Manager to own and relentlessly improve digital products across its technology ecosystem. The role focuses on production health, incident escalation, and continuous improvement across guest experience platforms.

You will partner with Engineering, Technology Operations, Support, and Business stakeholders to prioritize, resolve issues, and translate learnings into roadmap improvements while delivering reliable performance and an optimal customer experience.

Qualifications

• Minimum: 4 year degree/Bachelor's degree.
• Bachelor's degree in business, Marketing, Computer Science, or related field.
• 7+ years of product management, agile, and test-driven development experience.
• Demonstrated thought leadership in solving customer-facing digital opportunities.
• Experience collaborating with both business and IT to meet objectives.
• Proven track record delivering digital innovation to business goals.

Responsibilities

• Provide product leadership for teams handling production issues and continuous improvement of digital products.
• Serve as primary product escalation point for production incidents with engineering.
• Lead cross-functional teams of senior leaders and business units to define robust requirements.
• Design and optimize user-centric experiences translating needs into scalable solutions.
• Lead product decisions during live incidents considering guest impact and risk.
• Ensure timely, transparent communication with stakeholders during incidents.
• Lead post-launch hypercare and rapid fixes for stabilization and adoption.
• Translate production learnings into prioritized roadmap items and backlog enhancements.
• Measure and improve product outcomes via KPI management and change management.

Skills

Product leadership

AI-enabled product development

Agile methodologies

Data-driven decision making

Cross-functional leadership

Strategic thinking

Education

Bachelor's degree in business, Marketing, Computer Science, or related field

Job description

Inspire Brands, Inc. is seeking a Product Manager to own and relentlessly improve digital products across its technology ecosystem. The role focuses on production health, incident escalation, and continuous improvement across guest experience platforms.

You will partner with Engineering, Technology Operations, Support, and Business stakeholders to prioritize, resolve issues, and translate learnings into roadmap improvements while delivering reliable performance and an optimal customer experience.