Product Manager - Digital Experience

Zurich Cover-More; Houston (TX); Remote; USD 143,000 - 214,000; Full time

Benefits offered by this job

Hybrid work model

Health plan

401(k) with employer matching

Parental leave

Volunteer leave

Job summary

Zurich Cover-More is seeking a Product Manager to own our web and AI-enabled travel insurance experience across brands. You will lead the digital strategy, roadmaps, and experimentation to lift quote-to-buy conversions and expand self-service after purchase, including AI-assisted customer journeys.

You will collaborate with Mobile App and Call Center teams to ensure a seamless customer experience and drive responsible AI, accessibility, privacy, and disclosure throughout every touchpoint.

Qualifications

• 8+ years in digital product management or e-commerce.
• 4+ years owning customer-facing web transactions.
• Track record of moving conversion and self-service numbers through experimentation.
• Hands-on experience taking a conversational AI, LLM or AI assistant product to launch.
• Practical grasp of how LLMs and agents use tools and APIs, including MCP.
• Fluency in analytics, A/B testing, CMS, SEO and accessibility.
• Experience aligning roadmaps across several channel teams.
• Curiosity about where customer behavior is heading, and the judgment to know what to build now.

Responsibilities

• Own the digital experience vision, roadmap and backlog across our brands.
• Lift conversion on quote and buy through experimentation, funnel analysis and personalization.
• Expand self-service after purchase: policy changes, documents, claims lodgment and status.
• Define how customers and partners will buy and service our products through AI assistants and agents.
• Shape our Model Context Protocol (MCP) servers and agent-facing APIs: what to expose, with which guardrails.
• Pilot conversational AI on our own channels, with smooth handoff to our people when it matters.
• Align journeys, components and metrics with the Mobile App and Call Center Digital PMs.
• Build responsible AI, accessibility, privacy and disclosure into every experience.
• Lead the Digital Experience pod with our SI partner: epics, acceptance criteria, sprint reviews and sign-off.

Skills

Digital product management

E-commerce

Web transactions

Conversational AI

LLMs / AI agents

Analytics

A/B testing

CMS

SEO

Accessibility

Cross-team alignment

Strategic thinking

Tools

MCP server

AI APIs

Job description

Where will your career take you next? Let’s find out together.

At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers.

Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world’s leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we’re redefining what it means to travel safely and with confidence. Whether it’s a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter.

About the opportunity

Today, most travelers buy and manage cover on the web. Tomorrow, many will simply ask an AI assistant to find the right policy, buy it, or start a claim. We're looking for an experienced Product Manager to own both. You'll make our web experience the best in travel insurance now, and make Zurich Cover-More ready to serve customers through LLMs and AI agents next. You'll work hand in hand with our Mobile App and Call Center Digital Product Managers, so customers get one seamless experience wherever they start.

Please note this role can be remote, however candidates must be located in the Central or Eastern Time Zone of the USA.

What you’ll be doing

• Own the digital experience vision, roadmap and backlog across our brands
• Lift conversion on quote and buy through experimentation, funnel analysis and personalization
• Expand self-service after purchase: policy changes, documents, claims lodgment and status
• Define how customers and partners will buy and service our products through AI assistants and agents
• Shape our Model Context Protocol (MCP) servers and agent-facing APIs: what to expose, with which guardrails
• Pilot conversational AI on our own channels, with smooth handoff to our people when it matters
• Align journeys, components and metrics with the Mobile App and Call Center Digital PMs
• Build responsible AI, accessibility, privacy and disclosure into every experience
• Lead the Digital Experience pod with our SI partner: epics, acceptance criteria, sprint reviews and sign-off

What skills and experience you’ll bring on this journey

• 8+ years in digital product management or e-commerce, including 4+ years owning customer-facing web transactions
• A track record of moving conversion and self-service numbers through experimentation
• Hands‑on experience taking a conversational AI, LLM or AI assistant product to launch
• A practical grasp of how LLMs and agents use tools and APIs, including MCP
• Fluency in analytics, A/B testing, CMS, SEO and accessibility
• Experience aligning roadmaps across several channel teams
• Curiosity about where customer behavior is heading, and the judgment to know what to build now

Nice to have

• Insurance, financial services, travel or e-commerce experience
• An MCP server, agent integration or AI assistant you shipped to real customers
• Partner‑embedded experiences with airlines, online travel agents or banks
• Multi‑brand or multi‑region digital platforms
• SAFe or Scrum Product Owner (CSPO or PSPO) certification

Why you’ll love working with us!

We value optimism, caring, togetherness, reliability, results‑orientation, and forward‑thinking.

We have more than 3000 employees worldwide. We are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, customer service and corporate services professionals. We share a global purpose to look after travelers, at every step of their journey.

Job flexibility

We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work‑life balance with the flexibility of 3 days in the office and 2 days working from home.

Career growth

This is an extremely exciting time for us at Zurich Cover‑More, as we rapidly expand our business across the globe. We’re committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.

Take the time you need, for you and your community

We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with volunteer leave and a comprehensive paid parental leave scheme.

Investing in your health and your future.

We offer a competitive high‑deductible health plan, EAP programs and access to health and well‑being activities along with 401(k) program with employer matching to help you plan for your future.

Diversity and inclusion

We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you – because that’s exactly who we’re looking for.

At Zurich Cover‑More, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short‑term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education.

The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed salary range for this position is $142,640 - $213,960 with short term incentive eligibility set at 20%.