Product Manager - Digital Customer Experience

CRH; Atlanta (GA); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Disability benefits

Retirement plan

Wellness programs

Inclusive culture

Job summary

CRH is seeking a Product Manager, Digital Customer Experience, to drive digital initiatives across our business websites. You will own the digital product vision, prioritize the backlog, and collaborate with brand, digital solutions, product, and sales teams to deliver impactful digital enhancements.

You will serve as the liaison across creative and operational functions, guiding discovery through delivery, ensuring customer-focused outcomes and measurable improvements in the online experience.

Qualifications

• Experience with digital product management and agile development preferred.
• Ability to manage multiple projects and stakeholders.
• Strong communication and problem-solving skills.

Responsibilities

• Product/Project Management – apply agile methods to streamline product development.
• Customer Obsession – voice of customer to align digital investments with needs.
• Experience Design – apply user experience principles aligned with business goals.
• User Stories – define requirements via actionable user stories and acceptance criteria.
• Backlog Management – manage enhancements and delivery roadmap.
• Stakeholder Collaboration – partner with business, design, digital teams to prioritize and allocate resources.

Skills

Digital product management

Agile methodologies

Project management

Analytics platforms

Digital marketing

Education

Bachelor's or equivalent in business-related field

Job description

Job ID: 527475

CRH Americas Building Products is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Job Summary

Oldcastle is looking for a Product Manager, Digital Customer Experience, to drive digital initiatives to our business websites from discovery and design through development and delivery. The Product Manager, Digital Customer Experience will serve as the liaison across brand, digital solutions, product, creative, sales, and operational teams to own the digital product vision, populate and prioritize the backlog, establish and navigate the digital product roadmap, and facilitate delivery of digital product enhancements.

Job Location

This role is hybrid and located out of our corporate office in Atlanta, GA.

Job Responsibilities

• Product/Project Management – employ agile project management and continuous improvement methodologies to streamline the product development cycle
• Customer Obsession – represent the voice of customer to ensure digital investments are aligned with customer needs, create customer value, and simplify the path to purchase
• Experience Design – demonstrate familiarity with user experience principles, inspire creative concept development in alignment with underlying business objectives
• User Stories – define business, technical, functional requirements via actionable user stories and acceptance criteria for development
• Backlog Management – own enhancement intake process and respective delivery roadmap to bring those features to life
• Stakeholder Collaboration – partner with business stakeholder, product management, design services, digital solutions, and technical development teams to prioritize tasks, delegate resources, and drive incremental change

Job Requirements

• A degree in a business-related field such as communications, web design, or marketing is preferred
• 3+ years’ experience
• Excellent communication, strong attention to detail, problem-solving abilities, stakeholder management, and project management skills are essential
• Experience with digital product management, project management, agile methods, analytics platforms, and digital marketing is beneficial. Ability to multi-task, prioritize, and manage multiple projects

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

CRH Americas Building Products (ABP), a CRH Company, is an affirmative action and equal opportunity employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.