Product Manager - Customer Service Platform

Spotify; London (KY); On-site; USD 100,000 - 150,000; Full time

Job summary

Spotify is hiring a Product Manager for the Subscription Mission and Customer Service Platform. You will shape tools, channels, and foundational APIs to enable advisors to deliver fast, empathetic support at scale and drive sustainable user and revenue growth globally.

You’ll work on improving advisor experience through intelligent tooling and define how customers reach support across channels, bringing platform thinking to real human impact.

Skills

Product management

APIs

Cross-functional collaboration

Job description

The Subscriptions Mission builds and evolves Spotify’s subscription products and marketplace experiences to drive sustainable user and revenue growth globally. We focus on awareness, acquisition, activation, retention, and monetization strategies that help users unlock the full value of Spotify while enabling the business to scale efficiently and responsibly.

Spotify's Customer Service Platform powers interactions between our users and support teams. As a Product Manager, you will shape the tools, channels, and foundational APIs that enable our advisors to deliver fast, effective, and empathetic support at scale.

You’ll help improve the advisor experience through intelligent tooling, define how customers reach support across channels, and strengthen the API layer underpinning our service ecosystem. Your work will bring platform thinking together with real human impact, helping our advisors do their best work and improving how users experience Spotify support.