Platform Product Manager: Elevating Customer Support Experience

Spotify; London (KY); On-site; USD 100,000 - 150,000; Full time

Job summary

Spotify is hiring a Product Manager for the Subscription Mission and Customer Service Platform. You will shape tools, channels, and foundational APIs to enable advisors to deliver fast, empathetic support at scale and drive sustainable user and revenue growth globally.

You’ll work on improving advisor experience through intelligent tooling and define how customers reach support across channels, bringing platform thinking to real human impact.

Skills

Product management

APIs

Cross-functional collaboration

Job description

Spotify is hiring a Product Manager for the Subscription Mission and Customer Service Platform. You will shape tools, channels, and foundational APIs to enable advisors to deliver fast, empathetic support at scale and drive sustainable user and revenue growth globally.

You’ll work on improving advisor experience through intelligent tooling and define how customers reach support across channels, bringing platform thinking to real human impact.