Product Manager/Customer Experience Manager

NTT DATA North America; Atlanta (GA); Remote; USD 60,000 - 226,000; Full time

Job summary

Join a leading company specializing in IT services as a Product Manager/Customer Experience Manager. In this role, you will manage product development from planning to execution and work closely with cross-functional teams to deliver solutions that enhance customer experiences. Candidates with substantial experience in software sales and product management will find this a promising opportunity for career growth.

Benefits

Medical, Dental, and Vision Insurance

401(k) program with company match

Flexible spending or health savings account

Qualifications

• 5+ years of experience in software sales or product management.
• Experience with Supply Chain visibility platforms.
• Ability to thrive in a fast-paced, dynamic environment.

Responsibilities

• Manage the product throughout the product life cycle from planning to execution.
• Build business cases and manage an objectives-based product roadmap.
• Deliver product demonstrations to customers and gather feedback.

Skills

Communication

Project Management

Cross-functional Collaboration

Education

Bachelor’s degree or equivalent combination of education and work experience

Scrum Master or Product Owner Certification

Tools

Jira

ADO

Job description

Product Manager/Customer Experience Manager

Join to apply for the Product Manager/Customer Experience Manager role at NTT DATA North America

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Product Manager/Customer Experience Manager

Join to apply for the Product Manager/Customer Experience Manager role at NTT DATA North America

Job Description

Product Manager/Customer Experience Manager

- Atlanta, GA - 25-05306

100% Remote

W2 or C2C

Company Overview

Req ID: 330420

Job Description

Product Manager/Customer Experience Manager

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Product Manager/Customer Experience Managerto join our team in the United States (US)

Who We Are

NTT DATA America strives to hire exceptional, innovative, and passionate individuals who want to grow with us. Launch by NTT DATA is the culmination of the company’s strategy to acquire and integrate the skills, experience, and technology of leading digital companies, backed by NTT DATA’s core capabilities, global reach, and depth.

How You’ll Help Us

As Product Manager you will be responsible for managing the product throughout the product life cycle from planning to execution in support of organizational strategy and objectives. You will collaborate with our clients, business stakeholders, Partners, UX, Engineering and IT teams to define product features, set priorities and lead launches.

How We Will Help You

Joining our Product practice is not only a job, but a chance to grow your career. Given your wide responsibilities, there will be opportunities for professional development. At NTT DATA, we pride ourselves on developing our people, whether it is by getting a certification or connecting you with helpful training so you can continue to deliver increasingly valuable work.

Once You Are Here, You Will

• Build business cases on-site with our clients to prioritize valuable problems to solve and hypothesized Epics and Features through market research, client research, and competitive analysis.
• Manage and align an objectives-based product roadmap with clients, and stakeholders illustrating the difference between a product roadmap and an execution plan.
• Lead a team of product owners to ensure program level priority, focus, alignment, and dependency orchestration to enable vertically sliced delivery, where applicable
• Establish the product vision for complex and high impact products incorporating leading-edge technologies. Establish value proposition and strategy for new engagements.
• Responsible for collaborating with team(s) to surface and implement / address improvements / remove impediments that have implications across the department.
• Function as the voice of the client, interfacing with enterprise leaders as an advocate for your product and communicating the value of the product or new features to internal and
• external audiences.
• Align user needs and business value while streamlining and championing delivery channels for product delivery. Includes technical and go-to-market delivery.
• Develop epic, feature, and user story requirements with acceptance criteria while acting as final release gatekeeper for new functionality (depending on the engagement size, user stories will be delegated to the Product Owner).
• Define and launch minimum viable products, adding key features/requirements incrementally, making economic tradeoffs along the way.
• Facilitate strategic road mapping, release planning, sprint planning sessions, retrospectives, and demos.
• Provide relevant product success metrics and set a metrics strategy/framework.
• Prepare and deliver written and spoken communications regarding progress and status for both internal and client teams.
• Contribute content to the Product Management practice monthly.
  
  

Key Responsibilities:

• Platform Analysis & Comparison:
  
  

Conduct detailed analysis of current legacy visibility platforms and present the superior features and benefits of the new Supply Chain Visibility Platform. Highlight the unique value propositions of the new platform, emphasizing how it addresses customer pain points and enhances visibility for placing orders, searching for inventory, and viewing orders.

• Upsell and Expand Relationships:
  
  

Engage with UPS Post Sales customers to promote the latest visibility platform and demonstrate its enhanced capabilities.

Develop strategies to upsell and cross-sell within existing customer accounts by identifying additional business needs and aligning them with platform features.

• Product Demonstration and Feedback Collection:
  
  

Deliver engaging and informative product demos to potential and existing customers, clearly showcasing the platform’s functionality and benefits. Gather customer feedback during and after demos, ensuring key insights are captured and communicated to the Product Management team for future product improvements.

• Pricing and Negotiation:
  
  

Ensure the customer fully understands the pricing structure and value of the Supply Chain platform.

• Success Planning & Customer Roadmap:
  
  

Work closely with the customer to develop a Success Plan and a roadmap for their transition from the legacy visibility platform to the new platform. Outline key milestones, timelines, and resources required to ensure a successful migration.

• Customer Onboarding and Training:
  
  

Lead and execute comprehensive onboarding plans to ensure that customers are set up for success from day one of their platform use.

Provide hands-on training to end users, empowering them to fully leverage the capabilities of the new visibility platform to improve supply chain visibility and operational efficiency.

• Cross-functional Collaboration:
  
  

Work closely with Product Managers and Product Owners to ensure customer feedback is incorporated into ongoing product development.

Collaborate with Operations, Software Engineering, and Support Teams to address any technical challenges or customer concerns that may arise during the onboarding phase.

• Self-Organization and Decision Making:
  
  

Take initiative to independently manage your onboarding pipeline, prioritize tasks, and make informed decisions to drive customer success and meet target dates. Demonstrate an ability to self-organize, work with minimal supervision, and make critical decisions that align with business goals and customer needs.

Basic Qualifications

• 5+ years of experience in software sales, preferably in the logistics, supply chain, or SaaS industry.
• 5+ years of experience in upselling and cross-selling software products or platforms, ideally in a B2B setting.
• 5+ years of experience with Supply Chain visibility platforms and familiarity with Post Sales logistics solutions.
• 5+ years of experience working in a Product Manager capacity in a software development-based enterprise environment.
• 5+ years of creating product objectives that align to company strategy. You must be able to consume Objectives and Key Results (OKRs) and other forms of broad strategic themes.
• 5+ years of experience creating epics, problem statements, and features.
• 5+ years of decomposing features into user stories for software products.
• 5+ years creating and maintaining a product metrics artifact.
• 5+ years establishing goals and objectives for your Product that align to business unit
• strategy.
• 5+ years of experience using one or more of the following Agile Lifecycle Management
• tools (Jira, ADO, etc.,) to create features, stories, and roadmaps.
  
  

Preferred Skills:

• Bachelor’s degree or equivalent combination of education and work experience.
• Scrum Master or Product Owner Certification.
• Experience translating product strategy into a well-planned, well-maintained, and
• prioritized product roadmap.
• Capable of thriving in a fast-paced, dynamic environment where priorities shift on a
• regular basis.
• Ability and willingness to travel up to 25% of the time.
  
  

Ideal Mindset:

• Accountable Partner. You stay on track with your goals and take the necessary actions to
• achieve them.
• Collaborator. You are someone who wants to see everyone on the team succeed and is
• willing to go the extra mile to help a teammate in need.
• Curious Mind. You ask questions, listen, observe, and have disruption tolerance.
• Honest Challenger. You understand, use, and build your competencies to navigate the
• workplace and contribute in a meaningful way.
• Must reside in the US
  
  

About NTT DATA

About NTT DATA Services

NTT Data Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85% of the Fortune 100. NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $66.12-$74.27. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management and Marketing

• Industries

  IT Services and IT Consulting

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