Product Manager, Customer Experience

Lensa; Washington (District of Columbia); On-site; USD 73,000 - 136,000; Full time

Job summary

A leading career site is seeking a Customer Experience Manager for a client based in Washington, DC. The ideal candidate will shape onboarding experiences and lead development of innovative digital tools. This role requires strong leadership capabilities, a user-centric mindset, and proficiency in agile methodologies, ensuring both customer satisfaction and product-market fit.

Benefits

Comprehensive benefits program

Employee wellness initiatives

Qualifications

• 5+ years of product management experience.
• Familiarity with integrating GenAI features.
• Experience in agile product development environments.

Responsibilities

• Define onboarding and operational experience for customers.
• Lead development of UI components and integrate GenAI features.
• Partner with teams to refine customer journey.

Skills

Cross-functional leadership

User centric mindset

Modern web/mobile UX frameworks

Education

Undergraduate degree in Business or Marketing

Master's degree

Job description

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Lensa is the leading career site for job seekers at every stage of their career. Our client, DXC Technology, is seeking professionals in Washington, DC. Apply via Lensa today!

Job Description

Key Responsibilities:

Define the “day one” onboarding and operational experience for customers using the OASIS platform, setting the tone for long term engagement and value realization.

Lead the development of modular, persona-based UI components that provide visibility into key performance indicators such as health, performance, cost, risk, and compliance.

Integrate GenAI powered features that enhance usability, including dynamic content, contextual suggestions, and AI copilots that help users navigate and act with confidence.

Translate customer goals and feedback into clear, actionable product requirements across responsive web and mobile environments.

Partner closely with UX design, engineering, data science, and customer facing teams to refine the customer journey and ensure product market fit.

Embed agentic AI interactions that reduce friction and simplify complex operational tasks, requiring minimal user training or configuration.

Develop and maintain a product roadmap aligned with DXC’s strategic vision, customer needs, and market trends.

Ideal Background

5+ years of product management experience with a focus on customer facing digital products, SaaS platforms, or enterprise self-service tools.

Undergraduate degree in Business, Marketing or similar discipline. Master's degree a plus

Proven success designing and delivering analytics dashboards, digital portals, or performance monitoring tools with measurable impact on user satisfaction and engagement.

Deep understanding of enterprise customer personas, with a user centric mindset and experience applying outcomes-based design principles to product development.

Experience integrating GenAI features into the front-end experience, such as conversational interfaces, content generation, dynamic workflows, or embedded copilots.

Strong cross-functional leadership skills with the ability to sync design, engineering, and go to market teams around a common product vision.

Familiarity with modern web/mobile UX frameworks, modular design systems, and front-end performance best practices.

Comfortable working in agile product development environments with continuous delivery, iterative feedback loops, and product analytics tools.

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $73,100 - $135,700.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

Postings link (https://mandatoryview.com/?LicenceId=c38a7700-5aa2-48a3-b95a-22e6e1fb0721&ProductType=OnlineApplicant&SubType=PG)

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email ([e-mail]) .

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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