Product Manager, Customer Experience

DXC Technology Inc.; Virginia (MN); Hybrid; USD 73,000 - 136,000; Full time

Job summary

A leading company is seeking a Product Manager for Customer Experience to enhance user engagement through innovative digital solutions. The role involves defining onboarding experiences, leading UI development, and integrating AI features, ensuring product-market fit and customer satisfaction. Ideal candidates should have extensive product management experience and a user-centric design approach.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Retirement Savings Plan

Paid Holidays

Paid Time Off

Qualifications

• 5+ years of product management experience in digital products.
• Experience integrating GenAI features into user experiences.

Responsibilities

• Define onboarding and operational experience for customers using the OASIS platform.
• Lead development of modular UI components for performance visibility.

Skills

Product Management

User-Centric Design

Cross-Functional Leadership

Education

Undergraduate degree in Business

Master's degree

Tools

Agile Methodologies

Analytics Dashboards

Performance Monitoring Tools

Job description

Product Manager, Customer Experience page is loaded

Product Manager, Customer Experience

Apply locations: TW2VA - Teleworker/Offsite, USA-VA, USA - TX, USA - DC, USA - CO, USA - NY

Time type: Full time

Posted: 5 Days Ago

Job requisition id: 51547247

Job Description:

Key Responsibilities:

• Define the “day one” onboarding and operational experience for customers using the OASIS platform, setting the tone for long-term engagement and value realization.
• Lead the development of modular, persona-based UI components that provide visibility into key performance indicators such as health, performance, cost, risk, and compliance.
• Integrate GenAI-powered features that enhance usability, including dynamic content, contextual suggestions, and AI copilots to help users navigate and act with confidence.
• Translate customer goals and feedback into clear, actionable product requirements across responsive web and mobile environments.
• Partner closely with UX design, engineering, data science, and customer-facing teams to refine the customer journey and ensure product-market fit.
• Embed agentic AI interactions that reduce friction and simplify complex operational tasks, requiring minimal user training or configuration.
• Develop and maintain a product roadmap aligned with DXC’s strategic vision, customer needs, and market trends.

Ideal Background:

• 5+ years of product management experience with a focus on customer-facing digital products, SaaS platforms, or enterprise self-service tools.
• Undergraduate degree in Business, Marketing, or similar discipline. Master's degree is a plus.
• Proven success designing and delivering analytics dashboards, digital portals, or performance monitoring tools with measurable impact on user satisfaction and engagement.
• Deep understanding of enterprise customer personas, with a user-centric mindset and experience applying outcomes-based design principles to product development.
• Experience integrating GenAI features into the front-end experience, such as conversational interfaces, content generation, dynamic workflows, or embedded copilots.
• Strong cross-functional leadership skills with the ability to align design, engineering, and go-to-market teams around a common product vision.
• Familiarity with modern web/mobile UX frameworks, modular design systems, and front-end performance best practices.
• Comfortable working in agile product development environments with continuous delivery, iterative feedback loops, and product analytics tools.

Compensation at DXC is influenced by various factors, including experience, skills, and organizational requirements. The estimated current compensation range is $73,100 - $135,700.

Full-time hires are eligible for DXC’s benefits, including health, dental, vision insurance, wellness programs, life and disability insurance, retirement plans, paid holidays, and paid time off.

Additional Information:

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an Equal Opportunity employer. All qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, citizenship, or other protected categories. We participate in E-Verify and provide access to federal and state-specific employment posters.

Disability Accommodations:

If you are a disabled individual or wounded warrior needing accommodations to access this site, please contact us via email. DXC responds only to disability-related accommodation requests.

Beware of recruitment fraud. DXC does not make employment offers via social media or ask for money or equipment purchases from applicants.

About Us

DXC Technology helps organizations run mission-critical systems, modernize IT, and secure data across clouds. Trusted by the world's largest companies and public sector organizations, DXC delivers performance, competitiveness, and customer experience improvements. Learn more at DXC.com.